trouble with porting phone .. virgin mobile needs more information

[Acacia096]

Was contacted by tell us to provide my imei information 

[geopublic]

---

@Acacia096 wrote:

Was contacted by tell us to provide my imei information 

---

@Acacia096 

  Access your Virgin account and have your Virgin account number ready.

• Be sure to note the best practices below to ensure a smooth process:

1. Only the authorized account holder can transfer a number.
2. You cannot transfer numbers between Public Mobile accounts.
3. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
4. Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need: Virgin Account Number, Name on the Virgin account and Virgin phone number.
5. To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator.  Include the info from step 4.

Hope this helps!

[esjliv]

---

@Acacia096 wrote:

Was contacted by tell us to provide my imei information 

---

Hi @Acacia096 ,

Find Your IMEI Number:

IMEI stands for International Mobile Equipment Identity. Your 15-digit IMEI number could come in handy if you need to track a lost phone. There are three ways to find your phone’s IMEI number:

• Dial *#06#
• Check the SIM card tray, or original box, for the number.
• Remove your battery, underneath it you will find a white label with your IMEI number.

Please refer to these helpful articles:

What you need to activate:

https://www.publicmobile.ca/en/ns/get-help/articles/what-you-need-to-activate

Activation account set up:

https://www.publicmobile.ca/en/ns/get-help/articles/activation-account-set-up

What you should do after activating:

https://www.publicmobile.ca/en/ns/get-help/articles/what-you-should-do-after-activating

[Triguy · Accepted solution]

You can find it.

Enter your 15 digit IMEI number. You can find it by dialling *#06# on your phone.