Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My previous Visa card was expired and I cannot get my new one to process to make my payments , would love some help . Thanks
hello, i am trying to activate the new SIM i received. I went ahead with the steps but upon review found the address was wrongly entered so went back to the previous screen and corrected it, but now i receive a SIM invalid error so stuck. The first t...
1. I enrolled my email between may 5 and May 7 for the 30 day free promotional offer if activated before May 22nd. i ordered the Sim on May 13th and received it on May 30 and activated it today (June 1st). In the community page, they asked me to try ...
i have my plan to renew on the 3rd day of each month & set-up with auto-pay. why did u change renewal date on me public mobile? How much cash money do i have accumilated on my account from rewards?
Public seems to have a 5$ Discount on online orders for SIM cards for a limited time. It shows it on the front page here. This started right after the free 3GB Addon. They seem to be pushing a lot of small deals lately. Hopefully SIM cards stay at ...
I am not getting internet or Public Mobilen network when ever I'm away from the place I'm renting. I had this problem before and I called the place where I bought the phone and he guide me to the settings APN and typed the information Name Public Mob...
it says I an locked out to contact public mobile. how do i fix this?
On May 25 paid my top up. Now service is suspended. Need to talk to a customer service person. I am not impressed with this service.
Lounge topic
When it comes to making simple payment issues I am pissed off with using Public Mobile because it always seem so confusing and glitchy with their site. My payment is due on June 1st and just few days ago i went and updated my new credit card info. ...
Hello,I recently switched over to Public Mobile from another provider. I had an Iphone and switched to a Google Pixel Phone (Android) and ported in my new number. I noticed that I am able to text anyone but am not able to receive back texts from anyo...
So time here is 9:55PM on GMT-7 aka MST, which is where I currently live, when I toggle ON Automatic Date and time, it sets the time to 10:55PM on GMT-5 aka Central daylight time. Is there any way I could rectify this issue, since it messes up text ...
Hi, I referred my mom and my daughter both to sign up with public mobile. They were on the same account with Telus before. Same account number but different phones/phone numbersMy daughter's sign up seemed to go fine (so far). It still says unreg...
Just recently I haven’t been able to send my brother’s android phone a text/sms from my iPhone. Anyone have any ideas? My iOS is up to date, I’ve reset the phone, I’ve signed out of Apple and back in. It just happened all of a sudden and it’s frustra...
Hi, The $25 plan includes unlimited Canada wide talk, but I always here the message says Long distance charges may be applied. Should I just ignore? Also, it sometimes says I can't make the call because it's a long distance call. Is there something w...
Can't make any call after active my plan
My 13 yr old's phone has stopped working. I ordered the SIM card, registered the account, pay for the account, and am his legal guardian. Neither he nor I can remember if we even set up a PIN for his account, or what it might be, because his payments...
Not sure how this happened. My plan renewed last week and the very next day it shows I used up 99mb of data. How is this possible as data saver is on and when I check the apps show restricted use with wifi only. This is the first time this has happe...
Can't log into a new account but my service works
Hi, I just changed my phone number by selecting a new number in the setup of my account, but afterwards it can not make outgoing calls, neither can it receive any incoming calls, just keep saying like '6uc1/2/3 number not in service', what is happeni...
I was eligible for the promo. I signed up for the newsletter and activated a new account today. Unfortunately I did not enter the promotion code during sign up. I tried entering it after the account is activated but it says I am not eligible. Is ther...
how do i find my PUK number?
I am trying to pay through a payment voucher by dialing 611 and trying to add manually in my account but failed every time.My second problem is that i added 20$ long distance addon to call pakistan but pakistan is not included in public mobile long d...
I am doing online activating today but stuck at payment page. It says "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your ca...
I would like to top up my balance
I cannot seem to access my data since signing up 2 weeks ago
hi I forgot self-serve email and I need to change the payment card
anybody know their management or any sort of direct contact number to talk to a live person somehow. Its so irritating for some reason to wait out the email contact process. There can be times when you are needing to speak to real live person ASAP
Hello, I have Canada and US phone calls in my plan and I can't call to the US. I tried the number ... a 1 before the number ... NOTHING! the message says that I don't have long distance calls on my plan
