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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Paying for subscription

I am on autopay since last Year (2019). Just wondering why Public Mobile decided to suspend/cancel my subscription to my chosen plan. Please advise.

How to register my sim card replacement?

I've been with public mobile for about a year. Started having issues with my iphone 7plus saying no sim. Was able to reset it a few times. Doesn't last long until problem returns. Touch screen doesn't work properly when this happens. I just bought a ...

Data Usage

I haven't used my complete Bonus Data and Still it used partial of mf my 4G Data Why it is hapenning

Resolved! Cancelling US Roaming addon

Hello,I added US Roaming to my account over a week ago. It was to be used during our vacation to Florida that for obvious reasons didn't happen. I would like to either park that add-on for a later time or have the $20 (cost of it) go towards my nex...

Resolved! Payment

I paid for my plan. Now it shows Online lass than what I actually paid. My bank shows $145.77. And public mobile shows a payment of $135.00 what do I do??

Resolved! $5 for a Public Mobile sim card.

Don't know when this started but on Public Mobile's website sim cards are $5 now. No idea if this is for limited time only.

Resolved! Existing phone

If i switch to public mobile from virgin mobile do i lose my contacts, gallery etc?

Resolved! Data

How do I get the free data due to coronavirus

Resolved! $15 plan with Unlimited Incoming Calls-need clarification

For the $15 plan, you get 100 min Canada-wide talk time and Unlimited Incoming Calls. Does it mean when your friends call you from the States, it is FREE ie there is NO charge for you and no minutes will be deducted from your allowable 100 min Canada...

Resolved! Is there somewhere I can see when my plan started?

As the topic asks, is there somewhere in my Account where I can see when I started the account?My wife can claim some of her cell phone usage as a work expense, but I can't remember when we started her Public account, thus don't know how much we paid...

Resolved! Public Mobile compatibility with a Nokia 4.2?

Hello,I was looking at buying a new, unlocked phone outright and was thinking about the Nokia 4.2.The PM website doesn't list the 4.2 under the model numbers (unless I just can't see it), so I'm just wondering whether it'd be compatibile. Here's the ...

Phone has no service when at home, why?!

Hi there, I bought my son a second hand Samsung s7 edge yesterday, we took his public mobile sim card from his old phone and put into the s7. However, it says there's no network connection, when we are home. When we go in town, his phone works fine. ...

Please Make Private Messages Threaded

Like the Subject Line says.PMs currently can be viewed as SENT or INBOX, but a threaded view would be more useful in most situations.

Activate Sim card

I have attempted to activate my Sim card all day. My credit card company says they are accepting the pay but public mobile is not. Help

Resolved! BC 811 - Network Disconnects

Called 811 for Covid19, hold times are crazy and are estimated at 2.5-4 hours. Cellphones disconnect after 2 hours as per network policies. 2.5 hours of my life gone and no other way to contact to them. Lost my place in line and can’t even get throug...

The problem is I don't have any record of my profile so my acct information does not match.

The problem is that I don't remember my profile information. The system says that it does not match.

I have never accessed my acct and now I want to and now the information that I enter doesn't seem to

Can't add my new credit card

My credit card get refused by Public Mobile site when I try to add it to my account. I tried many times two days ago, and again today. On the web portal of my bank I see that Public Mobile transactions (for an amount of 0$, since it is just to check ...

Resolved! Gratuitis US addon

Thank you public mobile for offering the gratuitis US add-on during the Covid issue. As I'm not working presently I can't afford to pay for this option. There seems to be 5 roaming packages available with or without data for example. Which package w...

Resolved! Re: Number transfer in Self-Serve impacted by ongoing maintenance

Just activated my SIM card today. Unable to submit a ticket to port my number from PC Mobile Prepaid service. Went through all the steps mentioned but somehow the system does not recognize the temporary Public Mobile phone number that I selected whi...

Resolved! Moderator help to reactivate my account

Help, my payment card details changed and need help to reactivate my account. Pls call me at xxxxxxxxxxxxxxxxxxxxx. Thanks edited by computergeek541: phone number removed

Resolved! UNLIMITED TEXT/PIC MESSAGING MMS

Second question of the day - how do I ensure that my Iphone is using MMS and not data for pic messages. I know with my moms Iphone with Telus (with no data and unlimited MMS), I had to get the Tech team to "flip a switch" to make this work. Reading t...

Setting Up & SIM card

Wondering if I can use my old phone’s SIM card in my new phone? And can I keep my old cell phone number? Just trying to figure this out before cancelling my cell phone provider and switching to public mobile.

Resolved! Voicemail setup - garbled audio

I tried to set-up voicemail by dialing 1 on my phone (iphone se), and the audio instructions are completely garbled, so I can't proceed.

Cannot make a payment for add-on

Hi, I'm on a the $10 plan with autopayments, this works fine and the payments are deducted from my credit card every month. I'm now trying to add an add-on and I keep getting an error when trying to pay for it with the same credit card that's in my ...

Resolved! NEED TO TEMPORARILY SWITCH $10 PLAN

I currently have the $10 plan and have lent the phone to a family member to use until this Pandemic is over. I want to change it to $15 and then back to $10. Is that possible? I did the $5 add-on but looks like we are going to use that up quickly wit...

Cant get past Select number screen

Trying to activate a new number for my brother and the city dropdown is blank and an error displays on the screen. Cant get past this screen. Is this a known issue?

Resolved! Money on my account.

Hello everyone, I am hoping someone can help me with this. We purchased a SIM card and added 50.00 to our Public Mobile account. The phone was for our Japanese student. Due to the virus, she was sent home. She took the SIM card and the phone back ...

My account

Why am I unable to log on to my account? This is so frustrating :catsad:

Just set up everything working but phone

Text is working properly email is coming through but when we called the number it goes straight to voicemail any suggestions

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