Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My phone died right at the beginning of this billing cycle. I've already cancelled auto pay. Can i receive a refund for the remainder of the month as I will have to switch phone companies?
I've just signed up with public and ported my own number. I can call, text and receive calls but I cannot receive texts. It's now been over 3 hours since the porting was activated. Please help!
The credit card used to make payments for my son's account has expired. The site will not let me register an account to update payment information, when I put the existing phone number in, it tells me "The phone number entered is invalid or you may h...
Hello, I have been with Public Mobile for 6 months now and noticed that some text messages that I send are not being received (and vice versa). I have an iPhone 8 and is affecting Android users. I tried rebooting my phone, but do not seem to resolve...
Hi There, I bought a SIM card back in JANUARY! And I never got the Sim card, I have been trying to get in contact and sent already 2 emails through Simon chat thing and nothing. what can I do?
Hi, i just got a sim card 8 month before , but i never use the sim card , becaz i went to vacation, now sim card is not active, but now i want my old number For this problem i want a solution
Hi, I have a limited 100 min Canada wide talk plan with other default services. Though I do not make many outgoing calls but all allowed 100 mins have been used. After checking my usage history, I came to know by default an outgoing call is going to ...
I port my number lucky mobile to public mobile 4 day ago but out going gud work incoming coming call can’t recive my phone number 647******* Edited by srlawren to mask out phone number, in accordance with community guidelines
Hi, I might be repeating some obvious questions. But I browsed through the forum and found some contradictory information.I have PM sim ready to activate and I am going to port a Telus mobile number in. What's the best practice as of now? Activate an...
I just emailed a moderator about this.I got a telus landline last week just so I could port the number to PM.Annoyingly, PM has no numbers with prefixes for my town, so the only way I could get one was to go the temporary telus landline route.I porte...
Hi, I've been trying to pay my monthly mobile subscription but it's not going through and I'm on autopay. I keep getting the message "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not...
Hi PM team, I ordered sim online but still after 7 days I have not received it yet at my address. Order number is 212568.Please provide me status of shipment.Thanks
Hi guys, My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. How ...
Hi, over the past couple days both my wife (who is also on public mobile) and I have been getting multiple calls a day from different phone numbers with an automated message saying there is a problem with our social insurance number and need to pay b...
I'm experiencing technical difficulties trying to setup auto payment on two different Mastercard credit cards. Does PM not accept Mastercards anymore? Please help! Please note, I've tried the following methods so far with no luck:- Clear browser cach...
Hello dear Community,I forgot to enter my friend referral code, when I signed up. I had a hard time sign up, and almost try may be 10 time to sign up, at the end the page would just disappear, and I had to start all over again. The time it worked, I ...
Hey I’m Sam Patterson .i was phoneless all day driving to navigate from Vancouver to kelowna with out a phone for a nap - and I paid !! I don’t get it . This phone provider really is upsetting .. the anxiety of not having a working phone when you pa...
I need help!!my Public phone plan won’t work I’m seriously so frustrated I bought credit it wouldn’t work I had to drive around Vancouver trying to find my way out with no map do you know how Stressful that is
Hi everyone! I'm a new user of PM. I followed all the directions to activate my SIM and I thought everything worked. I have sent and received texts and I have had a successful outgoing call. Somehow, though, not all of my outgoing texts are received ...
I had been paying for my service every 90 day, after changing my plan was switched to 30 day payment cycle. I understand the 90 day payment option is no longer available. Any change that it will be offered again? I was talking to a family member a...
I'm trying to port my phone to Public, got the email from Virgin to authorize the change at 4:00 in the morning so missed the 90-minute window to authorize the change. Does anyone know how I can resubmit the request? I already set up my Public accoun...
Seems every month my account gets suspended because of non-payment even though I am on auto-pay. Is this issue so difficult that it cannot be resolved? I am sick and tired of having to submit a ticket for the same problem every month. Just charge me ...
