Community

Resolved! Urgent Help need, I suspect someone swap my simcard

Hi, My sim card was in good working condition for the past 2 years and it suddenly stopped working 2 days ago.  The phone is working normally using wifi.  I suspect that there is someone changed my phone number's sim card without my knowledge.  The c...

Resolved! account suspended 'cause PM can charge my CC

hello,i've used this cc Visa to autopay PM for years. The current card exp. in 2023 and have plenty of credit available.Suddenly today Jun/12/2020, my account is suspended because it said PM can't widraw money from cc.I've logged in my account, delet...

Resolved! Purchasing a new phone or making use of a gifted one.

I need the help of my community.  Good Morning Everyone.  I am currently using a ZTE flip phone that I have had for many years.  I am on a very fixed income due to disability so haven't really thought about spending money on a phone.  Lately though I...

Resolved! Refer a friend

I am not sure if I am allowed to ask this here. But I'm curious if anyone had any success referring a stranger from posting other forums/websites etc.*Ofc not on this forum as I heard it is prohibited to do so. If my question is not allowed please le...

Resolved! port number from Koodos

My # is with koodos, so I followed the steps here to create a new number first. (https://productioncommunity.publicmobile.ca/t5/Discussions/Transferring-phone-number-from-Koodo-to-Public-Mobile/td-p/261203) Then verified the self-serve account is wor...

Resolved! Cannot create an account with my phone number. Says it is incorrerct or already in use.

I am trying to create an official Public Mobile account but when I tried to use my current phone number it said that I either entered it incorrectly or that it is already used by another account. I know that I have not created any accounts before bec...

Resolved! My # used by spammers

Apparently my phone number is being used to spam others, is there anything I can do about this?

Resolved! Phone

Can’t access my SIM. Need PUK code

Resolved! account block

try to login in my account but not able to. forget my security question.please help

Resolved! SIM charge from my Visa without my authorization

I signed a SIM card for my mom for her temporary visit to Toronto for 1 month only in Jan, and I confirmed several times with the stuff that the SIM is not linked to my Visa, and if my mom doesn't need the SIM we don't need to do anything as the firs...

Resolved! I am new to Public Mobile. How does PM charge me if I overused my plan minutes? Thank you.

Resolved! Locked out of Account

I am unable to get back into my account after it erred when trying to activate my phone over to Public from Virgin. When I try to log into my account it does not recognize that an account exists. What should I do?

Resolved! Earn community rewards

Hello friends Really enjoying public mobile. How exactly I earn points? What is the system to calculate your contribution to get your rewards.Is there a way to find out if I'm eligible for something or how do I find out? 

Resolved! Cannot receive a call from a voip phone (fongo mobile)

Hi, I just transferred my cell from Lucky to Public Mobile. My "home" phone is using voip over wifi with Fongo Mobile. There is something very strange going on: - I can call from Public Mobile to Fongo no problem. - But when I call from Fongo to Publ...