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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Impossible neither register for autopay nor pay for cell service with my credit card

Dear all, Impossible neither register for autopay nor simply pay for my service with my credit card. I called a few times my bank and they reassured me that the problem comes from publicmobile. Please help.

Calls going straight to voice mail

I’ve had my acct for over a month and a half, ported from Bell, account is registered and paid up to date. Certain calls from landlines (not all) either won’t ring through or go straight to voice mail (have done tests, my parents are one). These numb...

POP settings.

Does any one know what the email POP (NOT imap) settings are for: Gmail....for iPad and iPhone TELUS.....for iPad and iPhone. I keep thinking I have the correct settings but keep seeing different ones to use and they mysteriously change. And when ...

Resolved! Payment from abroad

How can I pay a plan from Hungary, Europe? My son is in Stanstead, Quebec. We have Mastercard, not Canadian.

Can’t make calls out but can receive calls

Unable to process payment for AutoPay

I have been signed up with AutoPay since signing up with Public. This is the first time I have been completely unable to pay for and renew my plan, which is now suspended. My credit card information has not changed since at least the last time a paym...

Money

Last month I was charged twice the amount I should have been how do I get that money back???

Resolved! Unlocked Cellphones.

Maybe one of the more experienced users can answer this question. Why do some unlocked cellphones work on the Public Mobile system and others don't. I always thought that if an unlocked phone worked on one provider it would work on all but my phone w...

Resolved! Told I can't make calls because its long distance

I've had a phone set up for about a year now. Since I set it up it has worked well but two days ago I started to get a " im sorry we could not complete your call because this is a long distance call and you need to have an add on. call 611 to buy a ...

Resolved! How do I suspend service for 90 days?

REQUEST TO MAKE CHANGES TO THE PLANS

Hello Public Mobile!FIRST OF, I REQUEST ADMINS TO FORWARD THIS APPEAL TO RESPECTIVE PERSON OR DEPARTMENT. I would like to request Public Mobile Management/Adminitration, to make changes to the plans, in a way that provides modularity and thus freedom...

Does unused Data transfer over to the next month?

Just curious if unused data transfers to the following month? Can't seem to use it all

PM community rewards

I have answered questions from the community whenever I can. I would like to know, preferably from a veteran community member, how much community work you need to do to get a reward? I imagine it could take a lot to get into the top 50%. I know it wo...

Change phone number

How do I change my phone number?

wrong info when I call on others phone

I have an issue with my number. if I call someone on cell phone, it shows I am from brampton and if I call on land line number it shows long distance call. It is very annoying as people dont pick my phone. please help to fix this issue.

reset password

Trying to reset password using my email to switch sims due to invalid sim issue and not getting the reset link in my email! Yes I have checked all my folders including spam. Tried multiple times yesterday to the point of getting locked out. Still no ...

Payment

My payment plan is $50 every 30 days! I have $3 off rewards every 30 day's. I'm getting charged $53.11 every month! Why is that ?

Resolved! Lost and found phone

Hello, I live in Europe and I found a lost phone at one airport. On the phone there is a message saying: New voicemailDial +1 647-580-4001 As I googled it seems that this phone belongs to a Public mobile customer. I would like to return the phone t...

Being told local numbers are long distance?

Hi all,I just signed up for Public Mobile last week, and my wife joined a couple days ago. Everything was smooth (except for Bell cutting off her service mid-call while she was trying to get her phone unlocked by them...) and straight-forward. We b...

Resolved! Activation issue - Can call, can't receive calls

I arrive from Chatr and I tried to port my number. When I look at my phone number in my phone settings, it's the right number. When I call another phone, it displays the right number. But I still can't receive any calls, it goes directly to voicemail...

Re: [Issue Resolved] Payment and activation bug

I've set up a new account/attempting to activate a SIM with a plan and it is telling me to contact PM. I actually ported a number from another provider and just want to pay, but it won't allow me. It's the same method that I use for my regular plan. ...

Contact moderators: As solution

I have noticed and others have commented on that community members responding to posts asking for help with phones/accounts etc... that often the first response is "Contact the moderators they will fix it for you." Public mobile is set up online with...

Website error when trying to port number

Hello, I just activated my line a few hours ago (I got assigned a new number) and am now trying to port my number from Freedom using online self-service. After I enter my phone number in the "change my number" screen, I get a generic error message sa...

Resolved! My login has been disabled...

I was once part of Public Mobile and got transferred to Koodo once our plan was canceled. Now I'd like to consider moving back to PM, but when I try to log into my account, it says "Sorry ,your login has been disabled. Please visit the online Commun...

porting a Koodos number

I activated and paid for my Public Mobile account on Monday, Spet. 30. and immediately contacted a Moderator to port my number from Koodos. THe Moderator replied and said that it would be ported on Thursday, Oct. 3 after 4 PM as per my request to wai...

Resolved! Facebook won't install

I'm a new user but it's been four 4 hours since I activated and Facebook won't install. says oops something went wrong, try again later.

Data Not Working

Hi, My data stopped working yesterday but calling and sms seems to work fine. I have redone the APN setup multiple times now but it still doesn't work. I also just made sure my plan is active (I have autopay setup). Please help! Thanks

Resolved! Re: Changing phone number question

Hi:I want to move my old number from PC Mobile over to Public Mobile. I went to the Wow Boutique and they gave me a new number. When I go to the Self Serve and try to enter switching an existing number over it won't let me and asks me to contact the ...

cant make or receive calls

I cant make or receive calls since yesterday.When I'm trying to make a call it says: "you dont have an active long disatnce add on!!! and this call is not covered by your plan!" I'm on Auto payment and I could call the same numbers every day.

US roaming did not work

Hi therewe bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3. thank you!

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