08-12-2020 08:25 AM - edited 01-05-2022 12:29 PM
my old provider wants Public Mobile to ask to port my number again but there is no way possible for me to get this message to Public mobile
What do I do
I tries filling out ticket and that system don't work
Solved! Go to Solution.
08-12-2020 08:36 AM
08-12-2020 08:28 AM
@Airedale Type " Port Request " and follow the prompts to get to a moderator. Give them the name on the account, number to port and the old providers account number. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
08-12-2020 08:27 AM
To contact moderator via 2 methods:
Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.
or
2 Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you are unable to submit a ticket, try option two. Private message.