cancel
Showing results for 
Search instead for 
Did you mean: 

Changing Account Email

Thrariz1
Great Neighbour / Super Voisin

Hi, I need to change my email address (both notifications and login) but don't see an option on my account.

 

Can someone please point me in the right direction.

 

Thank you.

5 REPLIES 5

Jackhyf63
Town Hero / Héro de la Ville
If you would like to change your Self-Serve email address, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.
 

Thrariz1
Great Neighbour / Super Voisin

Thank you.

gblackma
Mayor / Maire

@Thrariz1 Contact the moderators and give them the email that you would now like your self service account login associated with. Also change your community email to match. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Triguy
Mayor / Maire

You would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

Need Help? Let's chat.