Registration help

[Leeanne]

I'm trying to to this online myself and I'm have a lot of problems 

1) it would not let me use my email that I wanted to

2) I've tried changing my password to work at least 15 times and nothing works.

Please help

[Dogbert]

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@Leeanne wrote:

I'm trying to to this online myself and I'm have a lot of problems 

1) it would not let me use my email that I wanted to

2) I've tried changing my password to work at least 15 times and nothing works.

Please help

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1. If you previously used that email address; they you still have an account.  Try using the password reset option.

2. If this is the password reset option; you maybe running into a browser issue.  Try Google Chrom in Incognito Mode.  (instructions on how to start in incognito mode here: https://www.laptopmag.com/articles/how-to-use-incognito-windows-in-chrome

Also your password should be a mixture of upper/lower case & numbers (weak passwords are rejected).

[zlng]

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@Leeanne wrote:

I'm trying to to this online myself and I'm have a lot of problems 

1) it would not let me use my email that I wanted to

2) I've tried changing my password to work at least 15 times and nothing works.

Please help

---

Have you already created an account? Are you trying to change a password for an existing account?

[Anonymous]

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@Leeanne wrote:

I'm trying to to this online myself and I'm have a lot of problems 

1) it would not let me use my email that I wanted to

2) I've tried changing my password to work at least 15 times and nothing works.

Please help

---

Are you attempting to register somewhere other than here?

[ooakosiryan]

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@Leeanne wrote:

I'm trying to to this online myself and I'm have a lot of problems 

1) it would not let me use my email that I wanted to

2) I've tried changing my password to work at least 15 times and nothing works.

Please help

---

Can you try the following to try and find out where the issue might be:

• Try registering on another computer or browser that's up-to-date (to rule out that it's a problem with your browser or computer)
• Try registering under a different email (to see if it's a problem with the particular email you want or all emails)
• For the password, try some really random numbers and letters (to rule out that it's a problem with password requirements)

Let us know what happens 🙂

[RobertQc]

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@Leeanne wrote:

I'm trying to to this online myself and I'm have a lot of problems 

1) it would not let me use my email that I wanted to

2) I've tried changing my password to work at least 15 times and nothing works.

Please help

---

@Leeanne  Can you give more details, what is the error, does it give an error?

Are you trying to use the password reset form?

Are you opening a new account, do you have an existing account? Is that account active? Is it your password for self serve, community or?