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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44577 Views
  • 182 replies
  • 30 Bravos

Resolved! MMS

I've got a leagoo alpha phone and I can't sent MMS I set up the APN and still nothing my phone is only a 3g but it keeps saying telus 3g the phone is unlocked every thing is working excellent thanks

Scottman79 by Good Citizen / Bon Citoyen
  • 4113 Views
  • 27 replies
  • 1 Bravos

Usage History - Need help understanding

In my usage history in the "Data Usage" column the usage is accompanied by another extra row with 0 MB for the exact same date and time. Does anybody know why?

ute1978 by Deputy Mayor / Adjoint au Maire
  • 1433 Views
  • 9 replies
  • 0 Bravos

Resolved! Easy Switch!

Just signed up an hour ago. Very easy Switch!Ported my Bell mobile number within an hour! Already recieving phone calls and texts.Best part! Saving over 30$ I'm glad I stumbled onto your service and look forward to a long business relationship.

AdamSomers by Good Citizen / Bon Citoyen
  • 3832 Views
  • 9 replies
  • 7 Bravos

Phone has been blacklisted

Hello, I have a Samsung Galaxy S5 that I have been using with Public Mobile since November 2015, until last week, it was working perfectly fine. Until a few days ago, I didn't even realize the phone stopped working. By stopped working I mean no phone...

tonyzhang by Good Citizen / Bon Citoyen
  • 4807 Views
  • 15 replies
  • 1 Bravos

Data not working

Hi,I have an unlocked iPhone 3GS that I just setup this week as an emergency phone until I get a new one.It is running iOS 4.1. It tells me that cellular data is not available even though the option is turned on on the phone. I am able to receive cal...

diabless55 by Great Neighbour / Super Voisin
  • 1875 Views
  • 5 replies
  • 0 Bravos

text messages

Is there any possible way to retrieve text messages that were deleted from your phone in previous months. Is it possible to maybe get a printed record from public mobile?

thoroldchick by Great Neighbour / Super Voisin
  • 6201 Views
  • 16 replies
  • 0 Bravos

Resolved! 200 minutes long distance add-on question

Hello. This may be a stupid question, but I just wanted to confirm the following: Our current PM plan is provincial calling and our home province is BC. My wife is going to Toronto for the weekend, so would adding a long distance add-on allow her to ...

ckl by Town Hero / Héro de la Ville
  • 4330 Views
  • 17 replies
  • 0 Bravos

Resolved! Can't change autpay info

Hello,I do not have access to "my Account" because I forgot which email and password combination I used. I was registered for autpay through my credit card, but that card has expired. Today, my phone usage was suspended due to no payment, I need to s...

Simroz by Great Neighbour / Super Voisin
  • 1980 Views
  • 5 replies
  • 1 Bravos

Anybody using LG Nexus 5

Hello All, Wondering if anybody is using LG nexus 5 with PM. I recently ported my number to PM, ported it from Rogers. I can't seem to get my sim to work with it. My sim works on other phones.(iphone 4s, samsung) But for some reason not working my ne...

JosePuma by Great Neighbour / Super Voisin
  • 3511 Views
  • 16 replies
  • 1 Bravos

Resolved! No Sim Card Issue with New PM Sim (Phone Works)

So I bought a new PM sim in the hopes of transferring to PM at the end of my billing cycle but it doesn't work. I have a Samsung Galaxy S3 that is working with my current carrier's sim card. When I insert the PM sim (and power cycle), the phone doesn...

Akudakatsu by Good Citizen / Bon Citoyen
  • 4926 Views
  • 32 replies
  • 1 Bravos

Resolved! Unable to log in to "My Account" ( Self Serve ) - Part 2

 FYI guys, this keeps happening.    When I try to reset the password I get:   This happened last Friday too ( 2 days ago  http://productioncommunity.publicmobile.ca/t5/Self-Serve/Unable-to-log-in-to-quot-My-Account-quot-Self-Serve/m-p/53309#M4081  Ho...

Account1.GIF Account2.GIF
jairolevi by Town Hero / Héro de la Ville
  • 2579 Views
  • 8 replies
  • 0 Bravos

SIM & Activation online form

Maybe I should be posting here instead. I was transferring my wind number to PM, shortly after, I received a text from Public Mobile: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the S...

dannnn by Good Citizen / Bon Citoyen
  • 3847 Views
  • 21 replies
  • 0 Bravos

Rogers to shutdown Mobilicity - an opportunity for PM

Hello everyone! Just thought I put this message up for discussion on a rather chilly/snowy Toronto afternoon with not much else happening. The big news in the mobile world this week is the announcement from Rogers that Mobilicity will be shut down, a...

imm1304 by Retired Oracle / Oracle Retraité
  • 1756 Views
  • 3 replies
  • 5 Bravos

Resolved! Unable to buy Add-On

Hi everyone.I'm trying to buy a 1G data Add-On, and I'm getting an error. ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1 I have dollars in my account, the system is just not doing the transaction. Is this a known problem?...

DonS by Good Citizen / Bon Citoyen
  • 3812 Views
  • 18 replies
  • 0 Bravos

Resolved! Can't access Self Serve

Hi, signed up my wife for public mobile a month ago and everything went smoothly except for creating of her self serve account.  For some reason she can't log in.  Her service is fully operational, but when trying to login to self serve she just gets...

Tritiumdotca by Great Neighbour / Super Voisin
  • 3132 Views
  • 15 replies
  • 0 Bravos

Resolved! Unable to make calls

I have signed up for a call, text and data plan. But when I try to make a call, I get a message that I don't have a calling plan! But I can receive call. Please help!

sportymi by Model Citizen / Citoyen Modèle
  • 1577 Views
  • 3 replies
  • 0 Bravos

Resolved! Is it a mistake or fraud?

Hi,Today I received strange message via SMS:Your authorized parking period in space A196 ends at 18:00. You cannot renew this space. goo.gl/VlymED The link goes to: Mobile serviceThis message has been sent by Stationnement de Montréal.To unsubscribe ...

deyneko1 by Great Citizen / Super Citoyen
  • 3608 Views
  • 15 replies
  • 0 Bravos

Resolved! Automatic Account Payment

I set up my account to be automatically paid from my credit card a few weeks back. Today was the day for it to come out, but my public mobile account now says expired and it didn't get paid....and yep my credit card has anough money on it... Unsure w...

Moth by Great Neighbour / Super Voisin
  • 3330 Views
  • 6 replies
  • 0 Bravos

1 month with PM and no regrets!

Hello to all friends   1 month with Public M and all I can say is that I have no regretss!I am very hapy of my choice thanks to the amazing community for all support!  Hope to have many more months years with you all!!! Mel.

melcle1 by Good Citizen / Bon Citoyen
  • 1663 Views
  • 5 replies
  • 7 Bravos

how to setup voicemail with default greeting

Hey,I would like to set up my voicemail without leave my name, or make my own greeting, is there any way I can set up a default greeting for voicemail.  Thank you 

littleburger by Good Citizen / Bon Citoyen
  • 51886 Views
  • 18 replies
  • 0 Bravos

Resolved! Unable to log in to "My Account" ( Self Serve )

Hello Guys, So, this is embarrasing... I was showing Public Mobile to a Friend, I was going to log on to My Account and I am unable to log in, I get this:  I did not forget my password, its automatically filled up by LastPass. However, I did try to r...

sorry.GIF
jairolevi by Town Hero / Héro de la Ville
  • 3197 Views
  • 10 replies
  • 1 Bravos

Poor man's guide to a cell plan.

Hello. I would just like to share my experience with setting a non-standard cell plan for my daughter (pre-teen). My main goal was to have communication with her for emergency purposes or to communicate her whereabouts when away from home. So, in sum...

ckl by Town Hero / Héro de la Ville
  • 7414 Views
  • 22 replies
  • 8 Bravos

Changing Samsung Phone Info

Figured this could be useful since popular device and Public has the bring your own device structure. Especially those having issues with compatibility on Public (Telus) networks. BACK UP EVERYTHING BECAUSE THIS WILL ERASE YOUR PHONE!  First off just...

kav2001c by Mayor / Maire
  • 7010 Views
  • 12 replies
  • 13 Bravos
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