[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Upgrade to Android 9 Can't receive SMS
My blu vivo XI+ recently got the update to Android 9. After the update I can send text but not receive them. It didn't do anything to calls as can still get calls. Any idea how to fix?
Locked out of my online profile - MOD, PLEASE HELP RESET PASSWORD!
Hello, Can an active mod please send me a message? I need help resetting my password as I have been locked out from my online account. This is rather urgent as I need to change my plan for a new job that I am starting. Cliff
Resolved! Getting started
I tried to activate my Sim card today went threw the whole process and at the end my tablet died. The payment came off my card but my phone don't work, I can't sign in to my account, my phone tells me my Sim card it locked. Please help
Pissed off
try and make a payment, wouldnt let me login.reset my password, never sent me an email and now im locked out and cant get my phone working and no one to help bull **bleep**!!!!!!!!! now i have to sit at a library and wait for a response?!?!!?!!?!? no...
My phone keep searching for the network!
Hi, I am a costumer for many years, but today my phone can't find the service. It is keep showing searching! I tried the following without success:1.Turn Your iPhone Off And Back On Again.2. Check for a carrier setting update3. Take out the SIM card ...
Resolved! Porting from Public Mobile
@Moderator_Team Hello, my Public mobile plan has expired and I would like to port my number to some other service provider. How do I do that?
SIM card
Hello, I ordered a sim card 7 days ago, but I haven't received it yet. Please check it.
Access voice mail from another device
I try to access and receive a voicemail from other phone. I see other thread, saying, You would call yourself and then press * when the voicemail starts playing and then you should be prompted to enter your password. But When i call, I see my greetin...
Attention please help
Hey their I'm new to this but I need a puk code
Resolved! payment history
If payment history only shows charge without the taxes, so where the taxes charge from, credit card separtately?
Question about my plan - Roaming
Hello, My plan is currently as:12GB DataUnlimited International TextUnlimited Provincial TalkI live in Calgary and this is my home base. When I went to BC (Golden) i lost connection (both voice and data). Do i need to add on a roaming package everyt...
Amazing Quality Phone For a someone on a Budget
I recently got the Blu Vivo XI+ from Best Buy in the US. It's $250USD or $331.25CAD. It's 64GB storage with 4GB ram. There is also a micro SD card slot that supports up to 128gb. This model only comes in silver. Been using it for 2 months and works p...
Group MMS -Android and iPhone users
Hi Everyone, I discovered in early January that I am no longer able to send group MMS messages to android and iphone contacts. I have an iPhone 7+, iOS 12.1.2, Carrier version 35.0 I have done all the little things, restarted, turned off messages, re...
I just port from Koodo but not active with public mobile
Just port from Koodo but not active with public mobile
Resolved! When the community rewards $ show on your transaction history?
Today is my billing date,from the transaction history I don’t see the community rewards $,from my last payment my community rewards $ showed on the December 16,does every month the community rewards $ will show on 16th ?
Can't connect to internet
I have $30.00 plan that included unlimited canada wide call, unlimited international text and 500 MB data.all good but can not connect to data plan (Internet). What am I missing? shoult it not be automatic?
Resolved! Paying two plans
I have a payment problem. I have autopay function and recently I have changed my plan. What happended was that I already had paid 135$ for 3 months on Dec1 2018 but it charged me 40$ more on Jan 4 2018 for a monthly plan. I do not know why I was cha...
Port from Telus not working but deactive on Telus network
I have ported my number from Telus, says on account Public Mobike status is "Active" and doesnt work. Still on emergency calls only. I have changed my sim, restarted phone mulitple times, phone is unlocked and Telus sim no longer working but Public s...
rewards don't work for credits on account?
So on my account I have more than $50 credits and i've got the $10 plan with 2 referrers and autopay and i'm still being charged $10 from my account, is this right? I already payed my one time payment but still getting hit with $10 on my next month. ...
Resolved! renew
a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?
Posts deleted after editing
@AnonymousMy post keeps getting deleted for some reason. Maybe I am not supposed to copy the public mobile agreement here? Either way Public mobile promises the safety of your information, whether or not they keep that is another story, but at least ...
Resolved! account suspended
i did future dated plan change last month. i got enough balance in my account. but not renew successfully. it saying my account is suspended. kind of disapponinted.
iPhone activation
When I put my public mobile SIM card into my unlocked iPhone i get a message saying to contact my carrier could you please help me set this up
Resolved! Just change plan but it doesn't take effective.
Hi All, I just top up my account and change plan to 40$ 4.5g data immediately. But it looks like it doesn't take effective i.e. I can't access interenet. Could you please suggest how long it will take to get new plan work? Regards Felix
Resolved! Refer a friend
Hi everyone,I am a new user! I just activated my sim card in a store and they forgot to add the phone number of my friend who introduced me Public Mobile. When they realized that it was too late, the activation of my new account had already been proc...
Resolved! Why my account shows plan expired?
Hi anyone can tell me why my accounts shows red color plan expired?
Re: How do I register/update my credit card in Self Serve?
I'm unable to register my credit card. It was previously registered before with autopay but then today, my account was suspended because Public Mobile couldn't withdraw from my credit card. I ended paying using recharge.com. I made sure to make sure ...
how to terminate my existing Public Mobile account
I find it incredibly frustrating being a user of Public Mobile. I have a lot of things I like on my account, but when things go wrong and help is needed, it is like hanging out in a lifesaver ring in the middle of the Pacific ocean. There is no help,...
