Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot log in to self-serve with correct password, can't verify email to reset password. Help?
Dear....i lost my phone, and I don’t remember making an account since I’ve been having this sim cart since 4 years ago! And I have access to phone service so I would always call if I ever needed help! What should I do?
Hey everyone, I have been with Chatr since 2011, but I was thinking of switching over to Public. How is the service compared to Chatr? I don't like how Chatr has "Chatr Zones" do you find Public has those? I live in Calgary, but I spend a lot of time...
I started to notice in the past week or so, my services aren't working properly. MMS - I started recieving messages that were sent DAYS ago.SMS - I had multiple people attempt to message me, and i did not recieve it at all.Data - Browsing works, but ...
I remembered that the CFL final was tomorrow because the cup visited us today :). Good luck to both the Toronto Argonauts and to the Calgary Stampeders. Hopefully next year it will come back to Ottawa again XD.BTW , I am not into *American* football,...
What do you do when you've forgotten which e-mail address you created your account with? I've tried to message the moderators but I cannot figure out who is online and not
I ranout of data and ordered an extra 1GB for 30$. i ordered it thursday, how long does it take to work. I still cant get internet on my phone. thanks.
Hi, I ordered the sim card online and paid with paypal a month ago.The card is still not here. Paypal tx id: #+++++++++ Please help!
I need my plan changed from 90day to a 30 day and it won't let me
A friend is trying to send photos using MMS from an iPhone. They are generating an error message and are not appearing on my phone (HTC running Android 7.x.x) How do I change my plan (I'm currently on the 3month $150 plan with no add-ons) or phone se...
Hi! I recently switched to a new phone (one plus 5t) after setting up the VPN and logging into the phone everything functions properly except I am unable to call. I've tried putting it in the correct sim slot and rebooting. Wiping the sim as well bu...
For work reasons I will be switiching to RogersHow will I get my remaining money back?
i want to port my number from public mobile to bell but my account had insufficient balance and i renewed the plan but they are not getting my transactionb done how come ??
My internet is not working
I'm convinced I need a Note8 so bad!Any PM owners of a Note8 out there and what is your thoughts beside the big price tag.I got one question: I can buy an International version for $100 less. What and Why is there a differnece and will the Internatio...
I just wanted to share my experience that I had with Freedom Mobile; in particular, their $15 tablet plan. So I signed up for this - basically because my son needs a tablet anyway, so I got the new tablet for myself and gave him the Fido tablet. As...
Hey, I have been having problems calling the new 437 area code phones (Toronto). Its saying I need long distance add on to call it. I know other people in the past also had similar issue. I just want to know when will Public Mobile address this issue...
HiI just activated a sim card, but neither the phone nor the internet works. I went through all steps.I'm not sure about APN Protocol and APN roaming protocol which are both automatically set on (IPV4) by my phone. What else might be wrong? Thanks in...
just activated my simcard and went through the whole process including setting APN. BUT- my phone did not start working (neither the phone nor the intetnet connection)- I called my phone number from my friend's phone. WEIRD: went to the voicemail and...
Good afternoon,This morning i paid $40 to my account via voucher and it said payment was successfully added to my account. I couldnt make outgoing calls as of yet so I waited a bit.Eventually i got irritated and tried to make calls with no avail. Now...
Hi Guys, Just wondering how the 1GB referral add on works. Is it a one time usage only (ending after the 1GB is all used up) -- or does it refresh and start again from 1GB each month, or after the roll over data is used up? Thanks!
I added a US text+talk plan for 2 of my lines and they are set to expire today. However, I went on my account to renew them but there is no option for me to select them. How do I renew a US addon if the addon hasnt expired yet without me losing my se...
If I activate the new phone with the new SIM card, will I still be able to continue with my current plan? It's a promotional plan I got last year and I don't want to lose it. Also, does anybody know if Public supportd the 1+ 5t yet? Thank you.
Hey all, has anyone else experienced an issue with moving from a 3month to a 1month plan where the following happens? 1) plan bills creditcard auto pay with success. ($62 - Balance - Rewards - CC PAYMENT = $0.00) 2) Plan bills all associated servi...
Black Friday has arrived. Check promotions. Nothing. Fail.
My wife and I both have iPhones (an iPhone X and an iPhone 7 Plus) with Public mobile accounts. No changes have been made to our settings but on Tuesday our texts started sending (green instead of blue) as text messages instead of iMessages. All oth...
Stupid question, but I'm in need of a new phone and plan. I'm leaning towards a Samsung Galaxy S7, but I've read they lock to a carrier once the SIM is installed. I'll be travelling in December, so once I activated the SIM, could I walk into a Telus ...
Hi, just about an hour ago I purchased my first PM sim card. I got home and went through the process of creating my account/building my plan but when I finished, I went to put in my SelfServe password but it read it as wrong 3 times unfortunately...i...
I was writing this post in this thread but didn't want to detract from the heartfelt messages to @srlawren but still wanted to raise a point of view. @Brooke_C I like the fact that you are asking for input on who should be the next oracle and I ha...
Hi Guys I made a post last week about data not working on my iphone 4. My husband also has data that does not work on his Acer Liquid Zest. We re followed the APN instructions. Still not working. Does someone know what could be wrong? Thanks
