Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was trying to reach the selfserve portal from Orfox browser on Android and it gives me a SEC_ERROR_UNKNOWN_ISSUER error and does not open the page. However, Firefox works. Upon some investigation, I found that the SSL certificcate on the site is no...
Just want to confirm if it's possible to port a number over from another provider after activating a new line. Just looking to activate a new number for a relative with PM, and then once their balance runs out with their current pre-paid provider t...
How many emails do I need to send to Public mobile before they answer my question? My credit card expired, need to add a new one, can't log in to my account, can't reset my password, can't use my phone!
I currently had a plan for $35 but soon realised that I don’t need data anymore. I tried switching my plan to the $10 one but it won’t change. After choosing the $10 plan I get two choices. One says that I can pay for the plan I already have; which ...
Hi, Will a Huawei E8372h-153 work on the PM LTE network? Thanks,Andrew
So, I'm confused. I have the funds in my account To switch my plan. I'm unable to switch my plan though so my status is now saying suspended. I simply want to change my plan. How do I do it?
I am showing that I have 792 MB of data left but I have no cellular service. Why?
I was out to dinner with my spouse and a few people around us were commenting that they received an "emergency alert" on their phone. It stated that a Tornado watch was in affect for the Ottawa area. Later I was talking to my mother and she said she...
Hey community,So I'm a software developer, and I'm wondering if there would be any legal implications if I or myself and a group of devs decided to code and application to manage public mobile accounts. Can an employee, or mod shead some light on thi...
Hi there, I can currently send outgoing texts but cannot recieve any incoming texts.I can make and receive phone calls no problem. This issue began last night.I am on auto-pay.I have restarted and turned off my phone for a few minutes but nothing see...
Hello all,I need referral code so I can switch to PM. Please send your code/number with (SFW) funny one-liners to my inbox. The one that's the funniest, I will go with his/her code. Good luck! Idea credit: johnny142
I noticed I was doubled charged on my account and there were of different amounts. The first one I’m not sure of and the second one I know was for my 3 month plan. @CS_Agent please help me!
I'm moving to a different cell provider for now, and I know my account needs to be active in order to transfer my current number. Unfortunately I've mistimed the overlap, and won't be able to activate and transfer the number for a couple days, while ...
I had recently lost my sim card and purchased a new one. How do I switch my existing account onto my new sim?
I was recently in the USA for the weekend and got my lovely notification about US add ons. I chose to turn off my data all together and not to take an add on as 10 days was too many. A 2 to 5 day plan would be ideal. My father in law attempted...
Hello, I am currently having an issue where if a phone call is made to my phone I won’t be able to pick it up since it gives a message that the cellular number you have called is not assigned when my number is dialed from other phones I am not sure o...
I just activated a 4G plan, but found out after I activated it that my phone (Huawei p8lite) is only compatible with 3G. Am I able to get a refund and start a new 3G plan on the same SIM card, or just transfer from 4G to 3G mid plan?
Hi, I can't seem to access the self service portal, the page just hangs. Is anyone else experiencing the same issue?
I tried calling my dad who is on public and it doesn't go through. Is there something wrong with the network? I checked the public mobile account and the next pay day is August 11. Also, I don't think he has exceeded the 50 minute limit.
I didn't realize until 6pm today (aug1st) that I haven'r received any texts or incoming calls. I can dial out without any issues. Incoming calls are going straight to voicemail. I'm using pixel 2xl phone. Everything was working fin until last night. ...
Dear Moderator Team @CS_Agent or ANYONE that can tell me where I am wrong, please help - I wil be forever grateful and provide bravos for all that can help!Please assist with this request - please have someone other than Abdallah respond as I don't t...
Any idea how I can chase up my order. I placed it over 3 weeks ago but still haven't received it. thanks
Suddenly today I can't make or receive calls. I can still make and receive texts, but incoming calls go right to voicemail and outgoing calls don't even dial. This happens in places both with and without wifi, if that matters. I've been with Public M...
https://mobilesyrup.com/2018/08/01/telus-fastest-network-canada-ookla-speedtest-report/ Keep it up Telus!
I got a txt this morning that my payment didn’t go through. I cannot find a way to make a payment. I THINK I may have gotten a new card in the last three months with a new expiration date. How can I update this if I’m cut off. On vacation so no inte...
and it was succesfully ported over, up and running within an hour. WOW. I did it my self through self serve. I looked up how to do it on here and followed the steps It was super easy. I am actually shocked it worked out so well and fast.
Hi there, My account is suppended and my account is deactived, i forgot my password and i cant log in to to up my balance. can someone help??? Thanks,
Hello! If I make a manuel payment, whilst registered with autopay, will my 2$ autopay credit still apply to my account? thank you. note* i am currently past the cut off for my automatic payment. Will the system register that I've made a manuel paymen...
I saw an ad (in french) that said $30 for 1GB but when I go to PM site, it's not there.Anyone know what that's about?Looks like the normal $35 (1GB) plan is slashed down to $30. Screenshot below
My payment went out and my phone isn't working. I cannot receive text or calls. Have no idea who to talk to get this resolved. There's no help.
