Charged twice

[RobCarn]

Hi I was charged for my SIM card twice. I want to know how I can get one of them refunded.

[gblackma]

@RobCarn what do you mean charged for you SIM twice? Thanks.  Welcome to the community. Stay safe. 

[RossN]

@RobCarn contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator  mention overcharged for sim  check the envelope top right corner for a reply response time is 2 to 48 hours

[iliketotalk · Accepted solution]

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@RobCarn wrote:

Hi I was charged for my SIM card twice. I want to know how I can get one of them refunded.

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@RobCarn hello try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner