01-04-2025 04:38 PM
Okay so I had a Google pixel 4a for like 3 years. Moved into a garden suite in a very populated area of Vancouver like 2 years ago. I was surprised that I didn't have any issues with service on the phone like I've heard people do in basements. In fact, I found my service was usually really good anywhere and sometimes better than a lot of others who had other providers.
Last year I decided to upgrade to a Google pixel 8, switched everything over. NOTHING else changed. Immediately in almost every call I made or received, the person on the other end would tell me I'm breaking up. Sometimes in minutes of being on the call, sometimes a bit more. I have to put my phone near the only big window and then it works.
I'm extremely annoyed by this and really want to do something about it now or at least figure out why it's happening. Has this happened to anyone?
I tried calling Google and they just told me to reset my network but I don't think it helped. I have no idea what to do and am considering switching providers to one that has an actual customer service, but I have been with PM for years and don't want to abandon them if there's something I just don't know
01-05-2025 06:35 AM
Is your phone still under warranty? This is a known issue with Pixel 7 and 8 devices. It could be a hardware issue or it could also have been caused by the April 2024 security update. Reach out to Google support to troubleshoot and if still under warranty you may get a replacement or you might need the latest update to fix it.
Here's some info on the issue that may help explain it:
https://techissuestoday.com/pixel-7-and-pixel-8-call-reception-woes-what-you-should-know/
01-04-2025 04:57 PM
@Cshellz ask Public Mobile to reset your account from there end.
Hopefully it will stop that from happening.
You can use the chatbot or orange bubble on screen.
01-04-2025 04:54 PM
hi @Cshellz
pixel 8 is a good phone and should work well
try Reset Network Settings and test
if same, ask support to refresh the account on the system
submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage