Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello all,I've sent a PM to the Mods about my Koodo prepaid porting. Hopefully I'm not badgering them and this is the correct protocol. Right?
I'm wondering if anyone can make heads or tails of the pic attached, I see that the frequencies listed include the ones public mobile uses, but before I commit can anyone confirm that this exact one will work and how well? It's a tad confusing. Much ...
Hi There, we've got a plan that is meant to include sending and receiving picture messages but it absolutely doesn't work. We've tried all kinds of things! Please help!
I live in Canada. Planning to go to the USA Watertown for three days. Last time going to Frankenmouth we bought the add on but it did not work. This time I want it to work so I am asking what do I buy so that we have a phone when we cross the border....
I'm wondering if public mobile to public mobile calls are counting agains the minutes in the limited plans?Thanks.
I changed the 10$ plan and the status is expired. How can I solve this problem?
While grocery shopping in Superstore in north edmonton along 137 ave, thought it would be a good idea to pick up another sim card for a friend whom is interested in switching over to PM. The female employee at the mobile kiosk refused to sell me a si...
Does unused long distance add-on minutes roll over to all the future months or only for the next month?Let's say I have 100 min unused add-on mins left can I still use them 3 months later? Or only for the fellowing one month?
Hello,So I just purchased an 30 day auto renewal plan today for $45/mnth, but when I check my account it only says I have $2 with a full $45 next payment due in a month. When I try to make calls it just says "Not on registered network". Any help app...
Walmart said my activation didn't go through and didn't give me my sim acrd
I referred a friend and both of us were to receive $25.00 reward however he received notice of a $10 credit and I only received a $2.00 reward off my next bill. Any idea why we both didn’t receive $25.00 reward?
I'm not sure if it's an issue or not but I recently did a plan change for my daughter's talk and text plan to the new $25 plan that has Canada wide calling with 1 GB of data. I scheduled it to change at the next renewal, which it did without issue, b...
Hi there I have a new account. I ordered I SIM card and have received it. I have put the SIM card in my phone. I have activated my account online with public mobile. My phone says there is no SIM card in it. The phone I am using is new to me, but was...
I can’t sign into my account using my email address or by using my phone with the verification code
When we export phone service to another provider in the middle of the month, do we have the rest credits returned to bank account?
I had to purchase a new sim card because my new phone (Samsung A5) takes the nano chip and my old phone used the big original aim card. I wanna use my old sim in another phone, but idk if I'll be able to use it because I know they expire after a cert...
Hi, Can I switch to Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus without losing my pre paid money for the $25 plan?
Is WCDMA 3g? If my plan includes 3G should I be on WCDMA only or GSM only? Thanks!
Hello,I need a Billing statement for my account with my address for a verification purpose. It needs to be in a PDF format. Please let me know how I can proceed. Thanks
Thanks
I just signed for PM this weekend and have now noticed that I have no service on my phone and data. On a lte/cell package. Any guesses
I purchased a second US roaming talk text and data add-on immediately after my first add on expired, and it appears the second add on expired without even taking effect . Please help!
Hi, I was going to buy a Samsung Galaxy J4 Unlocked 4G LTE Smartphone for 150.00 US in Michiagn.Public Mobile site says both IM # "should work on Public Mobile"The phone is unlocked the salesman said it will work anywhere in the world on LTE Network....
After activating my new sim and getting all set up i switched my new public mobile number to my old providers number and since then i have not been able to receive calls but i can make outgoing calls,texts and and also get incoming texts. Its been a...
Can't use sim card but checked before i bought and it was confirmed ok. What do i do?!? NO call centre to help... aaaahhh
I purchased US Roaming - 1 GB Data (10-day) - $20.00, however, I will likely run out before the 10 days is up. Can I purchase another 1GB when it is used up?
Is there a known issue regarding activation after top up payment is made? I have topped up and my account says it is active, but no internet connection.
I’m leaving for US for a month, need to use the phone in US when I’m leaving and coming back . What is the cost per minute?
account keeps locking me out? What do i do? Thank youkim
I am heading to the US soon and want to add on a text ADD ON. I understand it is valid for 10 days, if I add it on now, will it start from today or from the first day I text in the US?
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