[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activate on any plan and get your second 30 days for 0$
There is a Flash sale going on right now. It shows it on the plan page and on the front page. https://www.publicmobile.ca/en/on/plans Its weird that the free 30 days flash sale is included in the plan details even though its not a permanent thing. I'...
Resolved! Number porting issue
Hello all, I am Going through a bizarre issue ... I just ported my number from Rogers to Public Mobile and I know it was successful because I have the number on my Public Mobile simcard but it is still active on my Rogers simcard as well. It is my u...
Accidently bought two sims
Hello,I don't know if this is the place to ask this, but while I was ordering my new sim I bought it twice, I didn't realise that once I had bought the first one it was confirmed, it had redirected me to the buy page for another sim, and I thought it...
Resolved! need to unlock puk code on my cell
need the puk code to unlock my sim from public mobile thanx!!
Resolved! Did anyone else get this 5124 COVID message from the government?
Thanks for replying. Stay safe.
Resolved! I used a referral code when signing up but never got my $10 credit
I just applied for Public Mobile a couple hours ago and when I was signing up I used a referral code from a video I was watching because it said I could get a $10 credit. Well unfortunately, after signing up and getting the new plan for my phone, I n...
Resolved! Help with porting my old number.
Hi there, Public mobile called me earlier today saying they had trouble porting over my number from Fido (This is my second time posting now =( I got error yesterday so that must have been related) Because there was two requests on my account. So I c...
Resolved! Self serve account
I have been trying to login in to my account from last few days. I don’t have an access to account at this moment. I have reset password several times and when I try to login in back, it says that my wrong password or username. Please help me out
Resolved! Reference number
Hi! I want to know if I can change reference number after I got my account set up?
Resolved! MMS
I am unable to send pictures via MMS when I do not have my data turned on...if I turn on my data will sending pics via MMS use my data as I have the $15 plan which has unlimited text and picture sending?
Resolved! Unused Balance Left
Hey, can someone help me, I have a balance of about 20 or 22 dollars, and it seems like it didnt get used for my next 30 day period, because I have autopay enabled. Is there a way of returning that money to my card, or do I have to use it up on topup...
Resolved! Unable to pay for service with business credit card.
I'm on Autopay and my account was suspended. I removed and re-added my credit card and each time I try to re-add it I get a message saying that Public Mobile is unable to verify credit card information. I have since added my personal credit card and ...
Resolved! Autopay Bonuses - Data and $2/mo?
Hello, I currently have a plan that gave a $2 discount every 30 days. I'm thinking of changing plans to one that gives bonus data. I'm wondering if this means I no longer have the $2/mo discount and only have the bonus data? Or is the $2/mo discount ...
Can't Text to US numbers from Canada but have unlimited international texting
I can't text to US numbers from Canada even though my plan has unlimited international texting It used to work but isn't working now. I confirmed my plan. I have shut off and re-started my phone (Android)
Resolved! Where can I find the official receipt for my latest purchase?
Where can I find the official receipt for my latest purchase?
ADD ONS
My account shows ( As best as I can understand ) that I have a $5.00 unused phone add on but my phone won't work. What do i do to get credit for this add on and get the phone working??
Resolved! Unable to verify credit card info/ issue with processing a payment
I am trying to update my credit card information and trying to process a payment. However, it says unable to verify my credit card information. I am not sure why because I've used this card on another account and it went through (I help my parents ma...
How much do I pay to reactivate?
My service was suspended. My amount due is $12 but my total estimated payment is $10. If I top up with a $10 voucher will that bring back my service?
Resolved! Unable to pay for service, My account is suspended
I have been auto paying with my visa from the start. All of a sudden I cannot pay and my account is suspended so I have no phone no txt. I go online to pay, its not taking my visa card. I try to submit a ticket but the submit button is greyed out wha...
Resolved! Signup bonus + autopay missing?
Hi, brand new member here, very excited! I got everything working yesterday, even with an error while signing up, thanks to the help of a moderator. I, however, wanted to know when I should expect that my $2 autopay reward and my $10 off bonus (used ...
Resolved! Help! No service!
I ordered my SIM card - filled out all information, including my referral from a friend. Credit card was charged the amount I agreed to, but the page timed out while it was activating - now Koodo has dropped me as I moved my number, and this SIM says...
Resolved! How to hold my account? When deleted?
I'm going to visit my home country for a while. So I'd like to stop the prepaid for a while, until when is it possible? I wonder when I should extend my phone number to not delete it.
Resolved! Issue ordering SIM card
I am a new customer. I ordered two SIM cards, for me and my wife. While checking out, I encountered a ZIP code error. I was charged for the SIMs, but did not receive any confirmation email. I cannot contact moderators directly, as I do not have a us...
Resolved! Group Messages Low Account Balance
Hi I was wondering why my group messaging through SMS is not working? It says error: oops, low account balance. Not sure why because I am doing it through WiFi and I have my mobile data on but it is still not working.
No incoming texts
Hi. I have just transferred my number from Koodo. Everything was fine except for the incoming texts. I am able to make and receive calls using my old phone number and send texts. But I am unable to receive texts. I have already made a reset, turned o...
Resolved! Recover deleted messages
How can I recover all delete messages?Thankd
Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
What does this mean??I tried to send an email to reset my password and this error came up.Please help, I'm unable to sign into my account.
