Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone i just topped up my account on the 25$ plan everything is working fine calling mms messages but im unable to send or receive a text message. Im pretty sure I tried just about everything between changing the carrier and changing it back...
So this is happening everytime i restart and I have phone app sms turned off. Google apps turned off. No visual voicemail on samsung devices on samsung devices. Now i can't send any outgoing messages anymore. I wish i could block this but i can't, an...
HI, My account status is `plan expired`, the services were suspended and when I try to pay my bill it shows a message `Your account has already enough balance`. What should I do?
thanks in advance
I was looking at the Public Mobile's $50 8.5 GB plan and comparing it to Lucky Mobile which is running on Bell's network (which is pretty much the same as Telus). Lucky offers the following features: Unlimited Canada-Wide & US Calling Plan - 8GB - $...
Hi, I have bought the $15 bundle for unlimited talk and text in the US for 10-days, but it does not seem to be working. I also ended up buying it twice in the process. I am really confused as to how it works. Does my phone inform me to when it applie...
I just bought a new plan. I ordered "Provincial" calls. But "we cannot complete your call. you don't have an active long distance add on and this call is not covered by your plan" when I dial a 647 number. I can call usa area codes but not 647 a...
I am trying to change my plan and have the funds loaded onto my account. I want the change to be immediate, but it wont change the plan. I am not getting an error message, it just sends me back to my summary page.
Hi I’m new customer just got my SIM card from Walmart and they did the activation there now how do I transfer my number from Koodo thx
Hello I am currently with Telus on their LTE network but the monthly cost for their plans has gotten too high. I was looking at the $50 for 8.5GB data at the 3G speed and wanted to know if the speed is sufficient for Email/Pictures and Music Streami...
Greetings. The referral program should be run by having PM auto generate user referral IDs at signup, like any other referral/affiliate program. PM users then give out their Referral ID's instead of their personal number. They can check their referra...
Yesterday I bought a new voucher to top up my account which was expiring today. I wanted to change my plan so I let it expire anyway. Being at work I noticed that my account was suspended. I tried quite a few to make a payment online but the system w...
My credit card has been re-issued and I am trying to update the new credit card information. I went to "Manage Auto Pay" but the option to change my credit card/add credit card/remove credit card etc. does not appear. I've searched this forum and the...
I need to add funds and I keep getting an error telling me to logged back in and try again. I’ve tried on my phone and desktop and still keep getting the same issue
My second month was supposed to be free! Why am I being asked to pay?
Afternoon everyone,I am desperately hoping to switch to PM as I switched my parents and my wife last year, but I'm stuck at one point. I understand that the data is 3G, and if I buy a data addon, it'll also be 3G, unless I'm only on a Talk/Text plan...
I plan to travel to US and want to add the appropriate add ons. Keeps telling me to add funds. I did a one time payment with credit card but that did not add to available funds. How do I add funds.
I just activated my SIM yesterday because of the promo where you get $10 off any plan >$30. I picked the $40 plan. However, when I check my plan costs, it still shows $40 as the plan cost (including discounts)... or is that that $10 credit in the 3rd...
Top right announcement panel on my self serve overview page is showing $25 referral promo. Sharing is caring! From Feb 14 – Mar 18, 2019 refer your friend to Public Mobile and both you and your friend will receive a one-time $25 account credit!
I have been a member of the Public Mobile community forum since 07-28-2017, and I have been active regularly. Yet I have only gotten to Model Citizen ranking. It is disappointing not knowing the requirements to rank up and having to beleive that it ...
Has anyone gotten the balance month over month down to zero?
I just activated my plan in WalmartPhone - Polariod A2 Flip-phoneThe new sIM does not workI just tried Rogers and Zoomer (CityPhone) sims on the Polariod flip-phone and both worked, able to call and received SMS - this proved that the phone is unlock...
My number can't receive calls & textHi!I have joined Public Mobile around 6 months. Today, I change my phone number on Public Mobile's Self-Serve Menu. So thankfully, it appears as if this can be done. I can see my new phone number in SelfServe, but ...
I've forgotten my password. I went through the steps on the website to recover it and I've never received the email to get a new password. I am now locked out of my account and I didn't even try to get into it in the first place.ramankant edit by ...
I tried to modify my wife's phone plan and I keep getting an error. Says oops something went wrong...log out / in to the account. I have done this a few times and continue to get the error.
My number: 250xxxxxxx is due for renewal by the 14th February (now the 13th) I have a voucher purchased 1 week ago however it is not being accepted. I have attempted to do so on the phone number 611, on google chrome and internet explorer without su...
for income tax purpose
Hi everyone! I switched to the $10 mth plan with 50 min of Canada wide talk (pls see my previous question...what does this mean?!) and 50 texts. I can't seem to find a way to buy a text add on...does such a creature exist? Thanks in advance!
Hi everyone! This might be a silly question, but what exactly does 'Canada wide talk' mean? I had assumed it referred to long distance only but the past two months I've gotten a text saying that I'm x minutes away from using up the 50 minutes inclu...
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