Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My monthly payment was due on July 26th and it was never processed.There is money in the account.The credit card has not changedThe expiry isn't until 2024 I tried to pay right now and it says "your card was declined by your provider"??My statement s...
Have activated an unblocked and refurbished iphone 7 and transferred my previous Ph #. Activation went through but am unable to see a phone screen. Also, the phone will see my internet wifi modem but when I put in my password to access it it keeps ...
My number porting failed. I was told by Public Mobile that I need to provide my previous account number. How do I provide my previous account number so that Public Mobile can restart the process?Thanks Brian
Hi There, I have changed plan from $15 to $25 early this week but still nothing has been changed. Can you confirm when the plan change request will be effected? Thanks!
Hello, I registered my email address for the "Flash Sale to save $10/mo for 6 months between June 9 to June 11. After I registered my email address for this Flash Sale, I did not receive any confirmation. A couple days later, I also activated my Publ...
Attempting to sign in to my account however it keeps stating the system can’t verify the email address, there is no other potential email as an option that I would have used... my plan is currently expired as I needed to update my credit card inform...
Hi community, I'm looking for information on whether or not a Public Mobile SIM works outside of Canada/US, as I can't find any information on this topic. For example, let's say I'm travelling to France. Will I be able to receive SMS text messages a...
- I ordered a sim in the mail and activated it online. so I created my self-serve account. then I forgot my phone number so I tried to log in.- Apparently, my password was wrong. so I tried a few times then decided to reset my password.- When I would...
I just activated online with a voucher. I can receive calls. I can receive texts. Got a new number. I cannot make outgoing calls. I cannot send any texts. I have a iPhone 6.$15 plan. @gpixel I spoke too soon about the problem being fixed.
So I lost my phone, and want to disable the SIM, but I don't have a self-serve account with that phone number. I used the autopay feature. Is there a way for me to disable the SIM without a self-serve account?
I had to switch the sim card from my old unlock phone to another unlock phone. When it first was place in the phone, it asked for the pin number. I had tried using the numbers found on my purchase sim package a couple of times. Then it started to ask...
Hello, tl;dr: want to move from PM to Telus, but the number is reserved by PM. How to undo this? I'm trying to port the number that I have with PM over to a Telus plan. I went to the store today and tried switching, but the service rep from Telus was...
How do you know how much you will get in rewards and where do you look to start answering in the community?How many replies does it take to get to $20?
I just purchased an LG G8X ThinQ phone and have used my public mobile SIM card in it. The PublicMobile webpage does not include this phone in their list of phones that will work, but it does.
I´ve problem trying to activate my SIM card, when I'm activating and I´m trying to continue with the process the website say Invalid Sim Card. I don´t know how to fix it. I hope that you can help me with that soon. Thanks.
Recently gave my son my old phone, he has tried to call anyone and can't, he can send and receive texts and also revive calls just can't call out, thank you Brian
Hi there, im locked out of my self serve account and i only did one try... I need to change the billing information because right now i have no plan on it. Help!
Started to sign up for a new account and the process did not complete. Got to the page to enter credit card info & sign up for auto pay and then the screen wouldn't stop loading.Now when I go to try to sign up again it says the SIM card is invalid, b...
Hi, for the months of may and june, my account was charged 1$ extra for topup without notification, and without any change. Then in july, back to the normal amount. What is that about?
