Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2356 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17679 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28736 Views
  • 184 replies
  • 27 Bravos

lost cellphone

i lost my cellphone last saturday, March 3, 2018 and i want to cancel my subscription to PM and lock my phone, how can i do this? I can see that my phone is in somebody else already.

fg1921 by Great Neighbour / Super Voisin
  • 1033 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Picture messages unable to send or receive: LG G5

I am having the same issue with my LG G5. Data works, sms texting works, phone calls work just no mms I have re-entered the various apn suggestions that worked for others (setting apn type or authentication type), restored default settings and review...

J3maclea by Great Neighbour / Super Voisin
  • 4018 Views
  • 10 replies
  • 0 Bravos

I wanted to know my acct number??

Hi there, I try to login my acct and I forgot my password. I requested for password and still waiting. How should check my public mobile acct. number. 

Kyawmyint by Great Neighbour / Super Voisin
  • 839 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation, out going calls do not work

Hello I just ported from bell to public mobile recieving calls worksoutgoing calls do no workinternet works Please advise next steps or could a mod check out my account?

janos4591 by Great Neighbour / Super Voisin
  • 1424 Views
  • 6 replies
  • 1 Bravos

Payment issues - Recurring nuisance

I have a few family members on PM and because I signed them up, I ended up being the tech support if there are any issues with their phone. I must say all things considered, the service is good but when it comes to payment, it is a nightmare. Right n...

4168381878 by Great Neighbour / Super Voisin
  • 840 Views
  • 4 replies
  • 0 Bravos

Unlock sim card pin

I'm switching phones and changed the sim card as well. I've activated the sim card and confirmed that the new phone is unlocked as well. I don't know what the Sim unlock pin is... does anyone know where/how I can get that reset. Thank you

navneetsahota by Great Neighbour / Super Voisin
  • 6549 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving SMS validation

Just joined PM and ported my number from Bell. I'm finding that validation codes from sites such as Amazon and Twitter are not being received. Is this just a question of time being needed for the ported number to be fully propogated?

PeterJT by Good Citizen / Bon Citoyen
  • 1924 Views
  • 11 replies
  • 0 Bravos

US roaming

just purchased us roaming add on plan.  phone automatically connected to tmobile but 30 mins later still no data.  help?

Tocibs by Good Citizen / Bon Citoyen
  • 1068 Views
  • 5 replies
  • 0 Bravos

Resolved! Database problem on phone

Something strange happened with my phone. I saved my database on MS Access. But after this action, it stopped opening, in some efforts I could open it, but a half of data were disappeared. I don't know how to be next.

lolacampbell by Great Neighbour / Super Voisin
  • 1050 Views
  • 2 replies
  • 0 Bravos

NO SERVICE

I activated my sim card 16 hours ago and still get ¨No Service¨. I tried to turn airplane on and off; I dont have another phone and I don't have another sim to play with. Please help! I´m using an iphone.

Puravida66 by Good Citizen / Bon Citoyen
  • 848 Views
  • 6 replies
  • 0 Bravos

ELIM5: What's actually going on around here

Would someone be so kind as to fully summarize what's going on around here and all the Koodo stuff and buzz about swithing an PMs demise, etc. It's like wading through quick sand and I don't think I'm alone. Thanks in advance.

MoraMan by Great Citizen / Super Citoyen
  • 991 Views
  • 4 replies
  • 0 Bravos

$30/30 days* for 1GB @ 3G > Limited Time Offer

Hello people,Website does not specified when this promotion ends! Any idea on this? It would be convinient if known. Told my friend  about it, he is still considering... If I know the offer expiration day, I would know when to "push buttons" again.

LEGO by Deputy Mayor / Adjoint au Maire
  • 899 Views
  • 4 replies
  • 0 Bravos

Account number

Hi. My girlfriend is planning on switching too koodo. We went too the koodo store and they asked for the account number. She doesn't know it and can't access the email address attached too the account. Can a mod help. Thanks

Legoboy666 by Great Neighbour / Super Voisin
  • 970 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus data

Hi, when i signed up back in Nov2017, i was supposed to receive 1gb of bonus data which i never received. Can someone please assist me with this ? 

Ack1210 by Great Neighbour / Super Voisin
  • 2181 Views
  • 12 replies
  • 0 Bravos

Questions about suspending service while international

Hi PM Community, I'm currently on the $40/4GB plan (eligible for the 6GB/$40 Koodo deal). I have an upcoming internship internationally for 4 months where I won't be using my PM service. I see that I can disable autopay and suspend my account for 89 ...

stanley by Great Neighbour / Super Voisin
  • 800 Views
  • 4 replies
  • 0 Bravos

Resolved! Error Trying to set up Autopay

Hi I just got a new credit card and I was trying to update my info and i keep getting this error: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit c...

Lubkes by Good Citizen / Bon Citoyen
  • 855 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.