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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52996 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61015 Views
  • 186 replies
  • 31 Bravos

Payment

Why did my credit card gor charge for month of september when i didnt sing for auto pay?I need to cancel/close this account since i dnt needed for october. How do i do that and get money back if possible? Thank You

Raf2019 by • Great Neighbour / Super Voisin
  • 840 Views
  • 4 replies
  • 0 Bravos

Resolved! 2gb bonus with 60 plan

I'm asking for a friend who is considering. She's looking for 10g plan. Now I know that this one has 2gig I suspect USA only, but I'm hoping it's North America so it can be used in Canada as well. Can anybody confirm? I suspect it will show up as 2g ...

totalUser by • Mayor / Maire
  • 2570 Views
  • 9 replies
  • 0 Bravos

Resolved! Using phone in the USA

I'm on the $40 plan and I'm going to the USA for 2 weeks this month - do I buy the $15 international add-on in order to be able to make calls when I am there? What happens with data roaming? Thanks, Sarah

slhudson23 by • Good Citizen / Bon Citoyen
  • 3418 Views
  • 14 replies
  • 1 Bravos

Resolved! Changing phone number question

I am getting calls from telemarketers.  Is there a way i can change my phone number and keep my account and rewards?

Rabscuttle255 by • Great Neighbour / Super Voisin
  • 2201 Views
  • 11 replies
  • 0 Bravos

International SMS and SMS

I have had zero issues then suddenly last night I cannot send international texts. I receive a Telus error 38 code. Sending SMS to my sister or daughter who live in the same city as I do and it will take 5-7 mins to send one then the next SMS sends i...

alicherise by • Good Citizen / Bon Citoyen
  • 1487 Views
  • 5 replies
  • 1 Bravos

Public referral compliment

I really like the referral strategy you have on publicmobile.  There are people on my local buy and sell that sell your sim cards and ask for the referance.  A very good word of mouth advertising strategy

Rabscuttle255 by • Great Neighbour / Super Voisin
  • 780 Views
  • 1 replies
  • 1 Bravos

iMessaging not working

We're new to PM and iMessaging does not seem to work well on our 3 iPhones (iPhone 8, iPhone 6, iPhone 5).  2 are on $15 prepaid plan and 1 is on $10 prepaid plan.  All of them are on latest iOS and we have tried resetting and rebooting, and even try...

va3lim by • Good Citizen / Bon Citoyen
  • 2513 Views
  • 15 replies
  • 0 Bravos

Resolved! Payment

I have a $25 plan each month. I receive:- $2 off for referring friends- $2 off for auto payment- $1 off for loyalty.I should pay every month $25.  But each month $23 is taken off my bank account. Should that not be $20??

IreneG by • Good Citizen / Bon Citoyen
  • 1796 Views
  • 6 replies
  • 0 Bravos

Resolved! PM App

I have only read a few posts so far. Has there been any discussion of a public mobile app? Does that defeat the purpose of the Public Mobile service

tcopes by • Good Citizen / Bon Citoyen
  • 1827 Views
  • 7 replies
  • 0 Bravos

invalid sim on i8

Hi everyone, haven't been on the community in a long time and glad to see it's still thriving. My wife is having issues with regards to her service and keeps showing invalid sim and having to reboot the iPhone 8 she has been using for a while with PM...

DK by • Model Citizen / Citoyen Modèle
  • 1272 Views
  • 4 replies
  • 0 Bravos

Some texts send, some don't...

Hi, I'm having difficulty sending texts. I can send texts to some people on my contacts list, but not to others. I have tried changing my APN and have pulled my SIM card out and put it back in. No joy. Please could anyone offer any other ideas? Thank...

GeeBee by • Great Neighbour / Super Voisin
  • 799 Views
  • 3 replies
  • 0 Bravos

Activation Problem HELp

Ok so i filled up all the required questions while setting up a new sim card. After reaching the final step where it showed me all the information i filled up i realized there was a mistake in the security question so i clicked on the previous page b...

KhaledAtab by • Great Neighbour / Super Voisin
  • 822 Views
  • 3 replies
  • 0 Bravos

Activated iPhone how to get service

Just activated my neighbour's iPhone. Can access account but have no service. Asking to set up data? How do we proceed. Both clueless on iPhone stuff.....

Golly! I now have all kinds of badges!

But it's too bad that I cannot log in to sign up!   See my messages elsewhere here!    And again the BBCODE sux. I'm sure it's not Lithium's fault. (note- I can easily use the vernacular of the teenieboppers here that are 60 years younger than me)  

tqk by • Good Citizen / Bon Citoyen
  • 1141 Views
  • 4 replies
  • 2 Bravos

Resolved! Calls not coming through

Friends family and work have tried  to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

VanMan by • Great Neighbour / Super Voisin
  • 1659 Views
  • 6 replies
  • 0 Bravos

Resolved! autopay

how can I use autopay as a new member if I don't have a cell phone number?

ira-g by • Great Neighbour / Super Voisin
  • 1524 Views
  • 4 replies
  • 0 Bravos

Resolved! transfer my number from pc mobile

HI, I have just acivated my public mobile plan, can you please assist with transferring my old number to my new service. 

oanhnguyen by • Great Neighbour / Super Voisin
  • 4606 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

I signed up my 94 year old rather on a basic plan.  I thought it was to be on autopay on his credit card.  I was wrong.  How do I access his account I setup?  I cannot remember the email I setup for him.  Is there a way to start over again?  Or can I...

sgk by • Great Neighbour / Super Voisin
  • 1172 Views
  • 4 replies
  • 0 Bravos

Resolved! Type of phone

What type of phone do i need to get an account?

MickAlla by • Great Neighbour / Super Voisin
  • 1942 Views
  • 8 replies
  • 0 Bravos

Sim service

It has been 2 hours since i had requested to transfer my number to public mobile but still no service

Arman0110 by • Great Neighbour / Super Voisin
  • 888 Views
  • 4 replies
  • 0 Bravos

my email entered by your customer by mistake

So I'm sitting here in the USA, minding my own business, and I've started getting messages from publicmobile in Canada. This looks like a case where some new customer entered my email by mistake. Of course, I unsubscribed, but it keeps happening. And...

olaney by • Great Neighbour / Super Voisin
  • 1042 Views
  • 6 replies
  • 1 Bravos

Resolved! 10 Day US Roaming Add-on expiry

Hi, I purchase 1gb of US roaming add-on. My trip was postponed a few days. I tried to go see when the add-on was activated and when it expires. It says 10 days but that’s it. Is it 10 days from when we first start using it?

Activation service et transfert ancien numero au meme temps

Bonjour,J'ai activé mon compte public mobile en ligne et demander au meme temps le transfert de mon numero CHATR. Jusqu'à maintenant, rien ne se passe !!J'ai appelé CHATR, ils m'ont dis que mon numéro est inactif, et ils ne sachent aucune autre infor...

Reda by • Great Neighbour / Super Voisin
  • 857 Views
  • 1 replies
  • 0 Bravos

Entering my old number

Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

jkd7405 by • Good Citizen / Bon Citoyen
  • 3677 Views
  • 32 replies
  • 0 Bravos

Resolved! phone wont work with sim card

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong

saw2165 by • Good Citizen / Bon Citoyen
  • 2753 Views
  • 13 replies
  • 0 Bravos
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