Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi guys, So I just switched service providers, and I already am not able to sign in to my PM account to pay my last payment. I've done autopay this whole time, however I unlinked my autopay last week. My last payment is due on July 31...any idea how ...
Thought I would share with everyone that PM is committing HST fraud when providing refunds. If for some reason they offer you a refund for any reason, their policy is that they don't return the HST. After talking with CRA, I've been informed that ...
hello hello when I access my voicemail at always gives me the phone number or the person's name that's leaving me the voicemail. is there a is there a setting to eliminate this so it just goes straight to the voicemail message?
Hi Everyone, My phone got wet after Kayaking yesterday, and needs replacing. I was hoping to find out if my Public Mobile account was locked to my phone. If so, bummer. If not, am I able to take out the SIM card and place it into another unlocked ...
Hi I have got a new SIM with a new number and wanted to start a plan with a payment voucher as i dont have a Canadian credit card yet (recently moved from the UK). Payed for the $40 Plan, have $40 showing in my balance online but it says my plan has...
Just had to share lol. Been a member here since March, had always paid full amount owing, then after auto pay and a couple times community rewards too, I had a few dollars floating in my account still. The other day I took what I thought was a risk a...
Hi, does the 1GB promo given to existing users at some point last year stay if I change my current rate to one higher or lower? When I go to change my plan, it outlines the CURRENT PLAN and STARTING x DATE, YOUR NEW PLAN WILL BE plans, but the promot...
HI All, I desperately need some help. Earlier today, I noticed my phone was no longer recieving texts. I also tried making a call and was unable. I logged into my account and noticed my plan had also been changed, which I did not do. Im looking at th...
Hello! I bought a refurbished iPhone 8. I have verified it is unlocked with the help of apple. I have verified it isn't reported lost or stolen on devicechek.ca. I have spent 2 days updating , installing, erasing , and reinstalling. I've done everyth...
Hi guysim having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON im on iPhone X, with $50/10G plan over 3the Public Mobile LTE was showing at the left top corner my apn is sp.mb.com
Hello, My pin was reportedly incorrect when switching from Chatr. I have received a voicemail telling me to contact a Mod from this forum. Thanks Jameson.
The links https://selfserve.publicmobile.ca/self-registration/, and https://selfserve.publicmobile.ca/ do not load, and have not been working for the last half hour as of 3:20 pm ADT. I have used Google Chrome and Microsoft Edge, tried incognito mod...
I changed my credit card successfully. According to President's Choice, it was processed with them. Public Mobile tells me that it was rejected? and to contact my Credit Card provider, which I have done. Credit Card company has verified that it...
My wife received a notice from Public Mobile that the usage of her data was close to the limit. When we go in her account "view my usage" she still has half her data still available? what do we do?
I manage my family's 3 accounts and my wife has used 80% of her data, which is unusual.(It would be a nice touch if PM allowed the amalgamation of accounts under one set of user credentials, but that's not the main reason for posting.)I thought I'd ...
Do you get a lot of spam/scam/telemarketer calls? If so, I've setup a brand new easy-to-remember Canadian access number for Lenny that I'm letting fellow Public Mobile community members know about to try first! Calls are recorded, and may be shared o...
Hi Weird situation but my bill payment date keeps backing up by one day each month. When I signed up my bill date was Dec 10. In January I got billed on the 9th. This kept happening and now in July I get billed on the 26th and in August I will be ...
I have an old cell phone that I am wanting to activate with public mobile, my question is am I able to activate this cell even though there’s no cell number or do I need to have a number from another provider? Forgot to mention the cell is an iPhone6...
Hello Community,Has anyone had success texting Australia before?It appears so...as mentioned here by @computergeek541 https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/txt-to-Australia/m-p/482463/highlight/true#M61606I have tried, but woul...
Hi, I've been using the service for about 2 years. Last month on the 28th I made a payment as usual and all was fine. This month I'm trying to add funds and I'm getting the following Error message------------------------------------------------------...
