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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost Sim Card

Hi - I purchased a new plan, and before I was able to register and activate, I lost my SIM card. I have a new SIM card now. How do I sign up for the self serve account if I don't have the SIM card to receive the text?

Resolved! Getting Bell device unlocked

Hey all, new Public Mobile user here. I spoke with Bell 60 minutes ago to have them unlock my device so I could use my PM Sim Card. Have been waiting now and still am unable to use the PM Sim Card...in your experience how long does it usually take fo...

Resolved! Plan won't activate

Hi, I just signed up for Public Mobile at london drugs, and i bought a sim card and payed $43 for the $40 plan. The guy helped me set up the account and activate the plan. But now i'm looking at it says my plan isn't active and i have insufficient fu...

Resolved! That was quick

Recieved my sim card today after ordering it online Friday that is quick, inserted sim card and am now up and running didn't take much time at all, I do have 2 questions though when will I see the $10 credit for using a referall and like I was instru...

iCloud email not supported?

I signed up with public mobile about a week ago I regularly use only my iCloud email but during the application it would not accept my iCloud email so I had to use my Gmail email instead. Anyway I can use my iCloud email instead? Thanks for your time...

Resolved! Going away for extended vacation

Hi, I have 30 day plan and plans to go away for 90 days. I understand that i can suspend my account by not paying for a month. Does that mean i have to pay for the two months that I won't be using the phone?

Resolved! US roaming

Hi, if international texting is included in my plan, is it required to purchase US roaming? Can I activate it in the States since I am going for more than 10 days.

A friendly reminder that comes from experience

Whenever you need to contact the Mods, each response, requires extra time to resolve your issue. So when you first contact them, save yourself a step by giving them your phone number, and your pin code. If you don't know your pin code, then be sure ...

Resolved! Re: New Account - Require SIM network PUK

What number did you call to get this master code? I'm experiencing the same thing you had troubles with!

Resolved! Quoting previous posts when messing Mods

So with the new system of several mods using the same account, I've noticed that sometimes by the time someone has gotten back to you, they've either forgotten what your issue was, or it gets misinterpereted. The other thing that i've noticed happen...

Help plz

I really want to port my old number from Koodo but it won’t let me can anyone plz help

Payments

I have tried to make a manual payment for "amount due" it is coming back saying my amount due is 0 yet my phone is not working. Can not send or receive textes, cannot call out and all incoming goes directly to voicemail

Resolved! Good data management app?

Can anyone recommend a good mobile data management app for android? The one built into the system doesn't work that great for Public since it only tracks data monthly. Not so great for the 8 months of the year that don't have 30 days.

Wont let me Change Plan

Well i have seen a couple threads on this.Basically i had a plan and it had ended back on the 21. On the 22nd i went to get a voucher but i was planning on switching from the45$ plan to the 25$ plan because I dont need the data and only the talk and...

Wont let me Change Plan

Well i have seen a couple threads on this.Basically i had a plan and it had ended back on the 21. On the 22nd i went to get a voucher but i was planning on switching from the45$ plan to the 25$ plan because I dont need the data and only the talk and...

Resolved! cant register with my number

Hello, i want to register to public mobil, so i tryed to with my actually cell phone then i will port this number phone with a new phone , and i also did already bought the sim cards needed!Thanks hope you can help ¸

Emergency Alert System- Ottawa Tornado

I am just wondering if Public Mobile is part of the emergency alert system. The reason I am curious is because of the tornado that hit the Ottawa area on September 21st. That evening I was home standing next to my wife holding our phones. I am with P...

Resolved! Cannot make calls on "Unlimited Provincial Talk" Plan

My plan, which is active, includes "Unlimited Provincial Talk". Talk was working until a few days ago when I noticed I couldn't call my voicemail. I tried calling other in-province (Ontario) numbers, and they did not work either. I am currently in se...

US Roaming Text and Data won't connect

Hello, I purchased a US text, voice, data add-on. I finished both steps as mentioned in previous posts. I manually tried to connect to AT-T and T-Mobile and neither work. Please help!

Plan change issues

@CS_Agent My 90 day plan renews today. I was trying to change to the $45 6gb plan today, but when I topped up my account to switch it automatically charged me for my old 90 day plan. I don't want to pay for both but I've been going over my data limit...

Cancelling 90day Service

Hello, I've paid until Dec 10th with the 90 day plan. If I cancel this service this week. Will I be credit back to my credit card? Thanks

Resolved! Can't login to self serve to cancel auto pay

I've recently moved to Kodoo after the latest offer, but I'm not able to login to the self serve to cancel auto pay. My password is entered correctly but I get a message saying login failed. When trying to reset my password I get the following notifi...

Public mobile stole my money!!! , sim card shows not registered !!

All of a sudden cellphone says unregistered sim card, can't make or receive calls? I have checked every setting on the phone and also tried it in other unlocked phones...NOTHING....Payment is not due yet, (it's $40 dollar plan) unlimited talk and te...

Resolved! Can't get a phone#

Yesterday I posted about not be able to port my number from my old carrier,my mistake because I cancelled my service before trying to port. Trying to get a new # but keeps telling me it fail. Please help

Resolved! US Calling Feature not working

@Moderator_Team I bought the US calling add-on last week but it isn't working yet. I tried restarting the phone and connecting it to the local cellular network but no luck. My account says that it's been purchased. Is there way it needs to be activat...

Resolved! can't register credit card

i have been trying since saturday to add a new credit card to my account. it just keeps saying it can't verify it. the card is the same one i have been using all along with an updated expiry date. it is working everywhere else. i need my phone fo...

international roaming for India

Hello everyone,I am planning to travel to India next month and wondering if there is any option for international roaming. thanks

Bringing over phone number

How do I bring over my phone number? I’ve already activated my phone but would like my old number.

Unable to make calls Or receive no customer service

I have not been able to make or take calls since 2 weeks ago and the mod team have not answer my question since Friday. it says sorry your plan does not have long distance add on and the call cannot be completed. My phone is local and my phone suppor...

Apparent double payment

It appears I have paid twice, both are for $40, but one shows payment for my old 4gb plan and the second for my changed plan of 4.5gb. Of course I can only use 1, so can I have one removrd and just have the 1 4.5 gb plan?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Lost Sim Card

Resolved! Getting Bell device unlocked

Resolved! Plan won't activate

Resolved! That was quick

iCloud email not supported?

Resolved! Going away for extended vacation

Resolved! US roaming

A friendly reminder that comes from experience

Resolved! Re: New Account - Require SIM network PUK

Resolved! Quoting previous posts when messing Mods

Help plz

Payments

Resolved! Good data management app?

Wont let me Change Plan

Wont let me Change Plan

Resolved! cant register with my number

Emergency Alert System- Ottawa Tornado

Resolved! Cannot make calls on "Unlimited Provincial Talk" Plan

US Roaming Text and Data won't connect

Plan change issues

Cancelling 90day Service

Resolved! Can't login to self serve to cancel auto pay

Public mobile stole my money!!! , sim card shows not registered !!

Resolved! Can't get a phone#

Resolved! US Calling Feature not working

Resolved! can't register credit card

international roaming for India

Bringing over phone number

Unable to make calls Or receive no customer service

Apparent double payment

Service not working

Signed up 5 hours ago and still no data

Telus number still active after successful porting

90 day plans CAN US MEX

Public Mobile - How to reach the port team?