Data

[Bbbtttkkk1]

Data doesn't work on phone and everything is turned on driving me crazy

[computergeek541]

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@srlawren wrote:

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@Bbbtttkkk1 wrote:

My data not working even tho everything is turned on driving me crazy

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@Bbbtttkkk1 please don't create multiple threads about this issue.  The other one you created in Phones & Hardware is the correct place.

ANYONE WANTING TO HELP:  please don't respond in this thread, but instead click here for the ohter one and reply there:  https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data/m-p/355592/highlight/true#M26894

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threads have been merged, thanks

[geopublic]

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@Bbbtttkkk1 wrote:

Data doesn't work on phone and everything is turned on driving me crazy

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A couple of questions first:

1. Made sure you phone is compatible with PM?
2. Android or iPhone?
3. What plan do you have?

[srlawren]

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@popping wrote:

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@Bbbtttkkk1 wrote:

Data doesn't work on phone and everything is turned on driving me crazy

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You need to configure the APN on your phone if it was not configured automatically after inserting your new PM SIM card and restart your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

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@popping...unless it's an iPhone 4 or older which needs the workaround through the unlockit site, or it's an LG that needs a network reset and possibly also a factory reset (depending on whether or not the network reset did the trick) to get the data flowing.

[popping]

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@Bbbtttkkk1 wrote:

Data doesn't work on phone and everything is turned on driving me crazy

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You need to configure the APN on your phone if it was not configured automatically after inserting your new PM SIM card and restart your phone.

https://apn-canada.gishan.net/en/apn/public-mobile

[srlawren]

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@Bbbtttkkk1 wrote:

My data not working even tho everything is turned on driving me crazy

---

@Bbbtttkkk1 please don't create multiple threads about this issue.  The other one you created in Phones & Hardware is the correct place.

ANYONE WANTING TO HELP:  please don't respond in this thread, but instead click here for the ohter one and reply there:  https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data/m-p/355592/highlight/true#M26894...Edit: nevermind, now that the threads are merged 🙂

[srlawren]

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@Bbbtttkkk1 wrote:

Data doesn't work on phone and everything is turned on driving me crazy

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What is the brand and model of the phone?  Some require some additional steps.  We can help, but you have to help us help you by giving more details.

[Bbbtttkkk1]

My data not working even tho everything is turned on driving me crazy