@will13am wrote:
@hfeng084, are you referring to this deal?
https://productioncommunity.publicmobile.ca/t5/Announcements/Activate-any-30-mo-plan-and-get-10-off-...
This deal was for new activations between February 8 to March 4. Your account was active in January. I don't think you qualified for this deal.
Edit: Did you sign up between November 26 and December 2, 2018 and activate online? This would qualify for you for the previous $10 x 6 deal. Anyway, make sure you qualify before pursuing this further.
https://productioncommunity.publicmobile.ca/t5/Announcements/Activate-any-30-mo-plan-online-and-get-...
@will13am It was also offered in late December ~22nd can'r remember the exact dates.
@hfeng084 Best thing to do if you signed up online during the promo period is to contact the Public Mobile Team
The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem that the promo hasn't been applied and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).
Hope this helps!
