Account suspended again

[Candy56]

I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on? 

[Candy56]

I've already sent them a message. It was paid the day the account was due which was last week.  Very frustrating

[LovesToPM]

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@Candy56 wrote:

I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on? 

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The problem could be related to the legacy plan issue others are having today.

[sandpublic]

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@Candy56 wrote:

I bought a voucher on the day it was due about 1wk ago. Loaded it and the phone started working again. Now its suspended again telling me I have to pay again. What is going on? 

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If you had a legacy plan there seems to be an issue with plans not changing, you should contact a moderator, you can send them a private message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Note: It appears that this problem is being reported by many customers so it might take longer than usual for a moderator to get back to you. Please be patient.

[NDesai]

@Candy56  It shouldn't be suspended if you paid for it. Send a private message to the Moderator_Team and they will look into this.