Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I need some help with setting up a Samsung Rugby 2

Hi I am new at posting questions, hope this is the correct way. I am trying to help a friend with switching from Bell to Public Mobile. I put in the unlock code, and a PM sim card but I see in the settings everything seems still tied to Bell. He ca...

I need to cancel my account but I forgot my username and lost my phone (Plus I have autopay)

Hello, I am looking to cancel my Public Mobile account because I have lost my phone. The problem is I have autopay and I cannot log onto Self-Serve because I do not remember my username or password. I tried to port my previous number onto a new Publi...

"Invalid SIM card" error on brand new SIM card and no response from Moderator Team

Hello, I bought a brand new SIM card and tried to activate it. When I entered 19 digits number on first screen I got an error "Invalid SIM card". I read the forum, tried to use different browser, cleared cache, restart computer, used different comput...

January 2019 Promotions

Happy New Year PM communityCurious if there are any New Year Promotions for the month of January ?

No Service on iPhone 6S "Not Activated"

I activated my SIM card almost a week ago. It took about four days for Telus to finally contact me and say they were sad to see me go. I then removed my Telus SIM and put in my Public Mobile SIM thinking everything would have transferred over. I have...

Help Needed! Data add-on has disappeard!

Hello, My data addon has all of the sudden disappeared. Can anyone help!I have been with PM for 2 years now and never had this happen. Much appreaciated!

No Response After Days

I have been without service for two days!!..I have contacted the "Moderator Team" providing all the details and still no acknowledgement or response.. For months I have been continuously having this issue with Publit Mobile and yet again my payment w...

No service after porting from Telus. Multiple Users impacted!

Hi all, I signed up with a PM plan yesterday, and now I am encountering no service issue after porting from Telus. The phone has been restarted several times, and the account under PM is active. Does anyone know if there are any service issue for new...

Unavailable to register a new credit card

I tried to register a new credit card , but every time got the same answer , that my card has been refused by financial company...This sounds weird because I tried to register different cards , which usually got accepted everywhere....What I did wron...

Blackview A10 Phone won't connect to network

I recently signed up my mother on public mobile. i the getting started section i entered the IMEI and recived the follwing: A10 Your device should work on our Network.Your device has not been reported as lost or stolen. However the phone cannot conn...

Transferred suspended phone number to PM

Hi, I have just switched from Koodo to Public Mobile. I lost my Koodo SIM card, so I suspended my line in my Koodo account. I found out that Public Mobile has an awesome deal, so I switched my phone numer over to Public Mobile. I followed the steps i...

Resolved! Positive balance transfer to another PM account or refund?

Hi, I have a positive balance on my account and I'd like to know if it possible to transfer it to another PM account or get a refund?

Resolved! $10 credit for 6 months and $25 referral

today is the last day for sign up. Anyone knows how to sign up online to get both promo. My friend won't get the SIM as stores are closed today. Won't be able to activate the SIM.

no service

My phone says no service when I go to make a call but my account is paid. Why does this happen? I am in Ottawa, Canada Nik

Resolved! Recent Promotions

Can someone tell me when I can expect to receive the activation credit & the SIM credit for activation that I made at London Drugs in West Kelowna on Dec. 23/18??Thanks,Pat.

Resolved! porting number

Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provide...

Reactivation of Account

This may be a bit of a longer post as I have a multitude of issues. I had my account set up on Auto-Renew, and had a credit card saved for information so that I would not have to type in my information everytime my bill was due. As I approached the ...

Resolved! Cannot get 500M data bonus due to misselecting $35 plan

I just activated a new sim card and picked $35 plan. I chose auto payment so that I would get 500M data bonus. However, I found there is only 1G data in my plan. When I got back to the plan selection, I realized there were two options of $35 plan. I ...

Need a replacement SIM card?

Hello,I bought my sim on 27 december, my account is active.It . I have a particular plan as well. But its not showing signals .It says sim not registered.I went to walmart and the guy said I would get a replacement sim since its not the problem from ...

Phone keeps calling myself every 2 minutes

I really don't know where to post this, but as of about an hour ago, I keep getting calls from myself, about every 2 minutes. If my PM number is XXX-XXX-XXXX, the caller ID is also XXX-XXX-XXXX, I've tried answering (there's no one there), ignoring, ...

Resolved! No Phone Service! Cannot log into PM

Hi, My account is stopped, I guess cause my credit card was marked for fraud, I got a new card, but I am unable to log into PM as I do not remember the password. When doing the password reset, the question is not one I recognize. I have sent a PM to ...

Sim card invalid after credit card error

Hi I was trying to activate Sim card for my wife and everything went fine until the credit card step. It said run time error. And I strated over and it says the Sim card is invalid. It's been more than 1 hour. the old telus account is still working...

newly activated account long distance add on not working, won't call UK

ok, new account set up yesterday, phone calls in canada working, but although my accounnt shows the add on of 400 international minutes i tried to call 2 numbers in the UK today, one a home phone the other a cellphone. i got audio messages saying i d...

Activation error - need help

Tried activating a sim. Got the dreaded "uh oh something went wrong, but don't panic" screen.Tried to log back in - said invalid sim.Completed setting up an account though and the PM sim was in it, the phone number from Telus showed up and payments/...

Exchanging phone numbers between carriers.......

I have a friend who wants to try PM for a couple of months before cancelling her existing mobile plan with Bell (she has the $60/m for 10gb). She would like to port her existing number from Bell to PM and, if possible, port the new number she gets f...

Resolved! Entered wrong IMEI info on account

How can I edit the IMEI number entered onto the account? Goofed on one digit. Thanks in advance

My Dual sim will not work Koodoo and PM

I have a Blu Life One X3. It is a dual standby sim. I know PM and another sim should be able to work because I have used it in Europe with Lyca Mobile, however someone else set it up. When I insert it with PM and Koodoo, I can use PM for data and rec...

Public mobile not competitive for text

Freedom starts at $15 with unlimited textKoodo starts at $15 with unlimited textPC Mobile starts at $15 unlimited textVirgin mobile starts at $15 unlimited textPetro Canada starts at $15 unlimited textFido starts at $15.75 unlimited textSasktel start...

Getting Started with the Nokia 3310 3G (2017)

I recently picked up a Nokia 3310 3G (single SIM) at a Target while visiting family in the States. I wasn’t sure at the time if it’d be supported by any wireless phone companies in Canada, but it was too cute to pass up! Fortunately, Public Mobile DO...

Resolved! Understanding our first PM invoice

We recently signed up for a $40 plan that came with lots of bonus data and credits... But I'M a little perplexed as I look at the first statement. What I know:We are getting $10 for next 6 months$25 off for referring a friend$2 off monthly for Auto...

Community

Forum Posts