Unable to send or receive texts from half contacts

[Avro_4rrow]

Hello approximatly a week and a half ago I activated a plan with public mobile that includes 

• - 5GB at 3G Speed
• - Unlimited Canada-wide Talk
• - Unlimited International Text

I transferred my phone number from my old account with rogers to my new public mobile account. For the most part everything has worked fine. However as stated above I am still unable to send or receive text messages from approximatly half of my contacts. All these contacts live within Canada, and I had no issues like this with Rogers. For reference I am using an unlocked Google Pixel 2xl.

So far I have tried 

• Shutting my phone off completely
• Changing my texting app 
• Ejecting and putting SIM card back in my phone 

In the usage history tab on the PublicMobile myaccount page I am able to see my texts being logged with he correct Originating # and Destination #. 

If anyone knows what the issue could be, and how to resolve it I would be very thankfull. As i'm honestly not sure what the issue is at this point. 

[mimmo]

here is the lost stolen trick:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

Becasue you see the sms in the history it is probably an account related issue and the mods will need to investigate.

[Avro_4rrow]

hey @mimmo thanks for the response, so far the contacts I am unabke to communicate with are a mix of Bell, Rogers, Fido, Koodo, etc, So I havn't been able to see a pattern between any sungle carrier/network that I have been having issues with.  

Ive tried mutiple tecting apps to no avail.I've also rebooted my phone, but have avaoided factory reseting my phone, at least for the time being. 

And I'm sorry what do you mean by the lost stolen trick? 

[Avro_4rrow]

Hey @Jessica_T thanks for the response, from what I can tell there isn't any pattern between Roger/ Fido, or Bell that would indicate that i'm having issues with one of them of them over the other. 

Also I was hoping I could avoid having to factory reset my phone, but I will probably try that soon if there is no other solution. 

[mimmo]

are the affected clients on a speciic network that you know of?

most likley the mods might need to "reset" your account.  but I would wait to contact them to see if anyone has a better idea. 

common troubleshooting includes: 

• rebooting phone 
• trying different app

you could try the lost stolen trick,  seems to be a generic account soft reset.  not sure if it will work in this situation.

[Jessica_T]

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@Avro_4rrow wrote:

Hello approximatly a week and a half ago I activated a plan with public mobile that includes 

• - 5GB at 3G Speed
• - Unlimited Canada-wide Talk
• - Unlimited International Text

I transferred my phone number from my old account with rogers to my new public mobile account. For the most part everything has worked fine. However as stated above I am still unable to send or receive text messages from approximatly half of my contacts. All these contacts live within Canada, and I had no issues like this with Rogers. For reference I am using an unlocked Google Pixel 2xl.

So far I have tried 

• Shutting my phone off completely
• Changing my texting app 
• Ejecting and putting SIM card back in my phone 

In the usage history tab on the PublicMobile myaccount page I am able to see my texts being logged with he correct Originating # and Destination #. 

If anyone knows what the issue could be, and how to resolve it I would be very thankfull. As i'm honestly not sure what the issue is at this point. 

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@Avro_4rrowI would try to stick my sim in another phone if it works then I would try a factory reset,

If the sim in another phone does not solve the issue you would need to message the moderator team. Do you know which of the other contacts are on Wind or Rogers- (fido/chatR/711/petro etc), and which of them are on bellus (bell/telus/virgin/publicmobile etc)? If you can narrow that down and find that the trouble comes from sms outside of this network the mods might be able to do something for you. I have seen them do back end "tricks" to fix issues like this.