Sending messages

[Anggg]

Hi,

I just subscribed yesterday and I can’t respond to a few of my contacts through text message or calling. I can receive their message but my messages won’t deliver. What is the issue?

[computergeek541]

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@CharlieWhisky wrote:

Hi, possibly the porting is not complete, have you answered YES to your old provider sms to confirm the transfer and installed the Public Mobile SIM card and reboot your phone?

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Difficulties with sending outgoing text messages are unrelated to number porting.

[slusagm]

You can receive incoming calls and only message is tur issue?

IPhone or Android?

Have uou remove the old provider sim card or disable old provider eSIM?  Remote or disable it, then Reboot phone and Reset Network Settings 

[CharlieWhisky]

Hi, possibly the porting is not complete, have you answered YES to your old provider sms to confirm the transfer and installed the Public Mobile SIM card and reboot your phone?

If you have a iPhone verify your iMessage settings.

A Public Mobile agent can also help you by private message 

You can use the orange chatbot icon on the lower right to open a ticket.  Type submit ticket and select Contact us A Public Mobile customer support agent will help. 

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage