Refund

[zhenwang1990]

Hello,

I purchased a SIM just now from Public Mobile, but I would like a cancel my order and receive a refund please. Please do not ship the SIM card. I don't need it anymore.

The reason is because I found a better offer. Koodoo offers a 365 day plan for $149 for 30GB of data and Unlimited Canada Wide Calling which is perfect for me.

[computergeek541]

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@BKNS27 wrote:

Keep in mind that the SIM may take up to 3 weeks to arrive the standard Canada Post mail.

You can contact a CS_Agent to arrange for pickup at your local Telus/Koodo/Mobile Klinik store.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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The issue being discussed is unrelated to any shipping delay.  The member simply has decided not to be a Public Mboile customer. Having the person go to the store to get a Public Mobile SIM card doesn't address the member's request.

[computergeek541]

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@zhenwang1990 wrote:

I purchased a SIM just now from Public Mobile, but I would like a cancel my order and receive a refund please. Please do not ship the SIM card. I don't need it anymore.

The reason is because I found a better offer. Koodoo offers a 365 day plan for $149 for 30GB of data and Unlimited Canada Wide Calling which is perfect for me.

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Sorry, but SIM card sales are final, and no refunds are issued for a customers who change their minds.

[BKNS27]

@zhenwang1990 

Keep in mind that the SIM may take up to 3 weeks to arrive the standard Canada Post mail.

You can contact a CS_Agent to arrange for pickup at your local Telus/Koodo/Mobile Klinik store.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[zhenwang1990]

Nevermind. It's fine. I just realized it's Unlimited Canada wide calling only. My grandpa likes calling internationally.