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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account locked out

Hello,I tried my password a few times and now my account is locked. I need to get some help in unlocking the account before I can even request a password reset. I emailed three private messages to @CS_Agent, but I haven't received any reply for over ...

DATA PLAN ONLY

I'm very light user, hopefully PM can give new options for 365 days validity "DATA ONLY" (with reasonable price) or give data rollover feature not only for add-on but with the main plan.

Deactivate number help please

Hii need to deactivate number 647xxxxxxx and not to pay money from credit card for next month. When I try to phone *611, it's says that number temporary suspended. What it's mean? I didn't make it. How to check that money didn't go from credit card?W...

Auto Pay & Loyalty Reward

Hi, I got a phone from a company and I would like to keep my number.Usually, I don't use the phone too much so I think $10 plan is good for me. Even I use $10 plan, can I get rewards for autopay and loyalty? Thank you,

Resolved! Payment

Will my reward money oe my money in my account get used first before my credit card gets charged?

Rewards

When do my community rewards show up on my account?

Please help how to set Android 6 phone for data usage?

Yesterday got the Home Public Mobile plan with 1GB data but I can't get any data so far and I need data access with my phone in order to keep my jobI followed the support chat instructions for Android but the settings mentioned there do not comple...

Resolved! Bars are low

I just put the sim in and got everything setup but I’m always getting 1 or 2 bars just sitting at home. When I was with freedom it was full. Anyone know what the problem is? Also I bought 3G plan but when I turn on my data it goes on LTE. What does t...

Resolved! Self Serve plan selector not functioning at this time

It’s approximately 8:50 pm October 15, 2018....Eastern Time. Self Serve plan selector/change isn’t drawing properly on my screen. No premade plans, no plan selector.

Changing my plan

Hey,I signed up for the 6GB for 45$ plan a month ago while they had the "get your next 30 days for free" promo. Now I can see there was 45$ added to my account and I want to use them tewards my next month, but I didn't use much data so I was to get t...

1 friend cannot get my texts...sometimes. is this Public mobile issue or iphpne?

More problems this week!Is this a public mobile problem or an iphone problem??One friend gets some of my messages (texts) and some she does not.High level Apple support has looked at and helped with lots of settings on my phone and friend"s. hve powe...

Transfer from Virgin

Hi, I just activated a phone and wanted to transfer the number from Virgin. I called them and they said that nothing was transmitted from your side. Is there a delay in transferring that info? Can you let me know how it should work? Thanks!

PUK-Code Need Moderator ASAP

My phone is locked. Need moderator. Need Number to unlock.

How do I Change "to no plan with add-on" from monthly plan

I'd like to remove my monthly plan and only use add-on. Because I do not use my phone much. How can I do to do it?

Resolved! Ported my number from Rogers more than 24 hrs ago - no incoming calls

I got a new Public Mobile activation with port request for my Rogers corporate plan phone which is fully paid by me and not by my company. It has been over 24 hours. I can make outgoing calls/text but no incoming calls/text. I have already sent a pri...

Locked out of my account

Hi,I need help. I help to manage my mother-in-law's account. I was looking to log in and change the method of payment. I have been paying for her phone bills. But I forgot my log in details and forgot my security question. Now I am locked out. ...

Resolved! How current is usage?

I have already answered my own question, but I thought of it because the summary page says nothing about it. It appears to be very current. It would be nice if the summary page gave you some idea of how current/old the numbers are. Fido's page says 1...

Re: AutoPay Reward

do i get my autopay reward first time when i join autopay??

Resolved! Usage appearing on a new PM account and the phone hasn't even been turned on yet

I referred someone to publicmobile and they activated a new account this afternoon. They selected a new phone number set up autopay and all seemed to go smoothly. We logged into the main publicmobile dashboard and it appeared that a quarter of the ...

NEED HELP

I lost my phone had to get a new SIM card want to keep my same number but cannot get into my account. When I try to reset password says that they cannot find that email

Help

How do I get my old numebr back

Resolved! "cannot verify your credit card" for a german credit card

Hi Guys, I have only a German credit card and cannot pay my bills with that online. I'm pretty sure thats because the "province" field I have to fill out, we don't really have this in germany. I'm wondering if there are other solutions for this, my c...

Issue with add-on purchase - wrong amount pulled from credit card!

Hello, I'm travelling in the US and was able to log into my PM account online and access the add-ons area as I usually do. When I chose a US talk add-on, the purchase seemed to occur regularly, but then I noticed that instead of $15 it pulled $115! I...

Resolved! Putting sim in another phone

So if I set up my sim with a phone and later I get another phone can I just transfer the sim or would I have to follow the instructions as if it was a new sim?

Prepaid visa

Am i able to pay my account with a reloadable prepaid visa card?

Resolved! Discrepancy in Plan

Hi, I got a new prepaid sim and activated a 30$ plan yesterday in Ottawa which is supposed to give me unlimited Canada Wide calling. When I dial a Toronto number (647) I am getting a message that says that long distance charges are applicable. I am...

Promos Expiring Tonight

Just a reminder to all that 3 promo plans are expiring tonight (Oct15) at 11:59pm EDT. New and current customers are eligible for all of these plans. So if you are interested, sign up or future date your plan today! 1. $40 for 4.5 GB at 3G speed30-d...

issue topping account

@Moderator_Team need help say i have the funds already but shows 2$ and declining my usual cc from topping up there is sufficient funds on the card

Rogers, Fido and Bell call centre workers penalized for reducing plans, offering credits

This is why we are staying with Public Mobile news article from cbc. I watch my peers have endless drama, including regular frustrating phone calls, with their post paid carriers. *shudder* We came on almost 2 years ago during the fall 2016 promo an...

Why my nombre is suspended

I pay my bill but my nombre is suspended I can use it and nobody is helping me

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