Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just activated a few days agoVerified APN settingsVerified phone compatibility (Samsung S8+)Data and text worksRestarted multiple timesSearched knowledge baseUsed chat bot
I have a Galaxy J4 2018 and unlimited messaging on my Public plan. I received a small (375KB, 25 seconds in length) video by text message and wanted to forward it to relatives. When I tried to forward the message, I got a popup that said the video wa...
I have a Vancouver phone number, my plan is Canada wide. It's that mean I can make phone calls in Calgary to any where Canada for no extra charge?
Hi,From my understanding is that there are no "International roaming" add-ons.Therefore, I would not be able to receive and send calls or text messages from my cell phone when I am overseas.1) Now let's say somebody in Canada calls me on my number an...
Hi, From my understanding is that there are no "International roaming" add-ons.Therefore, I would not be able to receive and send calls or text messages from my cell phone when I am overseas. 1) Now let's say somebody in Canada calls me on my number ...
Hello,I've activate a new sim card last night. I'm porting my number from anothe provider. How do I get help with this? Obviously there's a problem. I can make outgoing phone calls and send / receive txt messages just fine. I cannot receive incom...
When Publicmobile can have an app for the cellphone. We look forward!!!
Hello, I referred a friend on Saturday, April 6th and still haven't recieved a credit for the $10 reward. My friend has already gotten their reward but still nothing in my account. What can I do?
I try to call the different number but it said is not added to my plan I have to add but I have an unlimited call in Canada and text some other number is going through.My phone number is Edited by computergeek541 to remove phone number
Im trying to activate my plan with a visa debit card and its not working
I just bought a new phone which is not compactible with my old SIM card, how do I change or activate my new sim card keeping the same number and plan? Thanks
Password for self serve would not work, so I tried to reset password and the answer for my security question would not work. After a few attempts I locked myself out of the account getting message to contact public mobile
Bills February,March and AprilHello,Unfortuntaely, I do not get answer of messages which I send to private message. Now I have one additionl problem my card has been charged $29.90 in Febryary, March and April bill. While in the account it is showin...
Plan expired Mar 31 but shows 3.8 g out of 5 used btwn Apr 1 and 31??
Had to change credit cards.Made payment .Still no service??
Here is my issue:I installed my Sim Card 24 hours ago. It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION! I have rebooted th...
Hello, Today while on my phone I've been farting around on it and suddenly got this message. I suppose it's entirely possible for my carrier to send me this message regardless if my data is turned on or off, but I do find it weird that I got it while...
So, i paid my phone time at 6am.. still told me i didnt have enough funds. I emailed in, and was told to restart my phone.. i did.. now it's telling me i can not make calls (not even to my voicemail) because i dont have a long distance add on plan. M...
I activated 2 new SIM cards over the flash sale in store. I was told I'd get the 30 day credit within 72 hours and it's been 5 days but it still isn't in my account. However, I got the refer a friend credit already. Can someone help?
I just understood that my phpne number was registered by someone else's name in a store. And I have been receiving a phone call from a credit card company which is looking for that person. What's wrong??? What should I do???!!!
I tried to port my old phone number and it did not work, now I can not text or call.. I am trying to just switch back to a normal public mobile phone number but it says my request failed.. now I am stuck and apparently I need to wait 30 days to chang...
Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.
If I choose a 90 day plan.. for example the a plan with 6 +1.5 Bonus GB/90 days does this mean I only get 7.5 GB for the enite 90 days or is it per month? Thanks
I purchased a pin and a message tells me that the pin has already been used
Hi, My wife and I both have iPhone 6 phones on public mobile, but the voicemail seems to be functioning differently between the two phones. Both phones are on the latest iOS and Public Mobile v35. We can both access our voicemail, but how we access...
I've been waiting 5 and half hours and still no activation is this normal
Hi ,I have the exact same problem .So terribly frustrating when u are not tech savvy .I. May need to return the phone actually .A mod gave me some info to feed into a steering but like u day u cannot get into it .What I will say is on you tube a man ...
I am currently able to make phone calls and text, but unable to receive them. Another problem is the fact that data can’t be used. I was previously using speak out. ( I am currently using iPhone 7, and I transferred my number from speak out)
Hello Community!I bought a new Umidigi A3Pro through Amazon last week. Unfortunately, when I am trying to use my mobile data, it is not working. There is a default APN settings that cannot be edited. The sim that I have inserted in Umidigi A3Pro was...
