Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I made my payment and it took my money but my phone is not working it’s telling me I don’t have a long distance plan but I do
Hi, Normally I'd deal with things like this myself by either ignoring it, blocking it or if I'm in a mood respond to it and mess around with the person, but in this case given the context and literal secrecy implied, I figured I'd share this message ...
New user here. I created my account on Saturday, and as always carefully chose an obscure password and noted it down exactly. I can not log in. It rejects my password. OK, it's marginally possible that I miscopied it, so I try the "forgot password...
Is the promotion for referring a friend and getting a $0 phone with the plan still on
i have a new debit card and the expiry date is 2025, but your self pay only goes to 2024, so wont let me enter it, please update
On my account for 8th April there is an entry in my account for System issue/ Problème du système a credit was applied and then my account was charged $30 for servicesI did not want my account to be renewed as I am currently in AustraliaHow has this ...
Hi, I tried the change number and transfer or port a number from ooma to my public mobile phone. I think I got the account number wrong and it caused a error and now I cant innitiate the porting sequence again can someone reset this or do it manual...
My daughter got her iPhone 6 wet and reverted back to using an older iphone 6 model A1549 but the SIM is not working. On the top of the phone instead of Public Mobile, it says No Service. Wifi works but no incoming or outgoing calls are possible (no...
Hello, I have recently joined Public Mobile. I need the SIM network PUK. Please provide this to me. I can answer any questions you have. Thanks.
I need to talk to a moderator.
Anyone else's phone not working.? I cant make calls or text nothing works and they took payment on the 23rd of April
I just received a new SIM card in the mail, proceeded to activate it and install it. The SIM card appears to be nonfunctional. I installed a SIM card from my other phone (also on Public Mobile) without issue. How can I get a replacemt SIM card? Thank...
Glad to have my phone ...great rates ..gonna keep it!
hi everyone, i’m new here, i’m having troubles with my phone, imessage is not activating, i’ve waited 2 days and nothing. and help?
After I merged my phone number from my previous service provider to my new Public Mobile plan - it cancelled my previous plan and contract with Rogers and will charge my Family plan hundreds of dollars by tomorrow. Is there any way I could undo this ...
I keep getting a few texts every month from Public Mobile. One telling me I got my $10 discount as part of my 6-month promo, another telling me that my payment is due, another telling me my payment's been received....is there any way to get these to ...
I signed up for $10 plan that has 50 minutes of Canada-wide Talk and 50 Minutes text. I only see 50 text messages shown on my account. But the 50 minutes of Canada-wide Talk doesn't show up on my account. I also have 400 long distance minutes. It's b...
Can I unfollow a community post? I replied to a community announcement post and inadvertently clicked reply without looking. Weil I don’t want to see all those replies.
and i still cannot make any calls or receive calls. I haved wasted about 90$ in total.
Porting my number from Speakout to PM. It's been 3 hours now and I can send texts/make calls but I can't receieve either. Making a call leads to "this number is not currently in service". Is my port stuck? If so, who can I contact to get this resolve...
Hi,Before I order a public mobile sim, can you check if i can port my number from a SIP VOIP provider to PM? if so how can i do that
I would choose this option to better budget data use over a 90 day period, wonder why it's not an option. Seems all others have a 90 day counterpart?
I was over charge for my plan can i get back my money
I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it see...
Hi, I currently have 2 Public Mobile accounts. I only want to keep account A which has the better plan, but I want to keep the phone number from account B. I have no use for account B. What are my options?
I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.
I have just recently activated an account and was wondering if rewards get automatically applied to your bill or do you need to apply them yourself?Thanks
Hi There, I'm a new customer of Public mobile, and would like to port my number from Koodo prepaid. As discussed in previous threads, the port would require a moderator to do. I've messaged "Moderator_Team" 4 days ago (last friday) and have yet to g...
My account has been "expired" for two days now. I set it up for dynamic Autopay on my credit card, however it seems that my plan has not been renewed yet. I updated my credit card info just to make sure that wasn't the issue (since it expired last mo...
