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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account suspended

My account for some reason got suspended today and had no cell service so I added my credit card back on and made payment and got no rewards so cost me 5 bucks more than it should. Is there anything I can do?

Resolved! Three different billing dates

Hey guys, I'm currently working on the road and woke up to a text this saying that I have a payment due on April 11th, but my billing cycle just restarted on April 1st or 2nd last week (30 day plan at $40 minus credits/rewards). I'm on auto-pay and i...

Long distance add-on needed with Canada wide calling??

Hello, I just switched from the $45 plan to the $25 plan with Canada wide talk, international texting and 500gb of data. I am located in eastern Ontario with a local number and am trying to call the same area but am recieveing an error when I try to...

having problem with my reward

Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. i have received this . because my girlfriend auto pay did't work and did't make the payment . Then ...

Resolved! Refer-a-Friend stopped

The friend I referred is still with Public Mobile, but I noticed that I am no longer being created for it. xxxxx xxxxxx

Roaming data

Just bought 10 day US roaming - am in Dallas... can text and call; but google says I'm offline. Any suggestions?

Account suspended - Autopay enabled

Hello,My account shows it is suspended despite having autopay enabled. I saw posts from mods over 2 hrs ago saying it would be fixed within 15mins. I am still unable to use my phone and have not received a reply after sending a PM. Is anyone else sti...

Resolved! Travelling

If i travel to another country will my phone still work with public mobile?

Resolved! Dynamic Autopay

Hello, I just wanted to know the difference between autopay and dynamic autopay. Thanks

Reset phone and service still suspended

earlier today my plan was suspended.signed up for a new plan March 12 at $30Set up for auto-pay...Had a few referrals...A few days later the same plan was priced at $25Set up autopay for new plan on next payment date of April 10 April 8 service suspe...

Auto pay

Have been using autopsy each month. Money is in account but account has been suspended due to non payment. can someone please contact me and explain why

creating an account

Ok, so i went and set up an account over the wknd for my daughter. we did not get a chance to get the sim into the phone until yesterday, and the account hasn't been activated online. While in the process of putting the sim into her phone, we dropp...

Ordered SIM card, never heard from Public Mobile again...

As per the subject title, I ordered a SIM card last week, paid for it, received a confirmation email, (which is oddly missing any type of confirmation number!) and have not heard anything more since then. So my first question... is it normal for a co...

Resolved! Can't complete call because no active plan on account

Tried to make a call but it said it can't complete call because no active plan on account even though I put a payment method on and it is a working payment method. I tried to see the payment via phone by dialling *611 and when I chose options it woul...

Signed up for auto pay but the payment wasn’t taken out of my account

Signed up for auto pay but the payment wasn’t taken out of my account.. now it shows my account isn’t active. I made a payment to cover the amount of my plan but it still says my account isn’t active. How do I fix this?

my phone is suspended and auto payment is not working

I set auto payment, it did work before, but yesterday it was nothing to happen, and my phone plan is expired. Could you please provide help? I did sent private message to moderator, but no any response for 2 hours.

Resolved! Account was suspended before the due date.

I can not receive incoming call and my account was suspended. I never had any problems before. My account is on Auto-pay. Anyone knows what is going on. It looks like there is no customer service line . How do I get in touch with PM?

Resolved! Autopay

I am wondering why autopay didn’t take my payment as scheduled. It has said that I am setup/active and gave me the next date the patent will be taken. I cannot have this happen every month! How do we get this resolved?

Hello

Can a MOD please PM Me I have sent to messages to Mods 2 Different Mods at that and am not getting any help!!!

Resolved! Unknown payments made on my credit cards

I found unknown 2 payments on March 13, 2019 each $44.80 with ending credit card *** 5857.How can I get helped kind of these issue?

I can't receive incoming call, please help!

I activate my phone last week. But I still can't receive incoming call. And I can't receive pictures via text message. Don't know why? I re-start my phone and still not working. Please help!

Resolved! remove add on and promo

How do i remove an add one? Don't see the option.Also tried to change to one of the new plans $40/month. Currently paying $50/month but it is prompting for payment, says the new plan cost more/!!!

Resolved! 400 international long distance minutes Add-On

If enrolled in the $15/30 days plan which includes 100 minutes of Canada-Wide talk by including the above add-on I just whish to confirm the following:1) it includes outgoing/incoming calls to a country on the list2) the balance of minutes continues ...

Urgent! Why my service suspended?

Hi, I want to ask why my service been suspended? I signed up an auto pay for my plan for months and today my plan has been suspended. I don't have any phone or internet servicce at all! Please check urgently! thanks!

I'm on auto pay. And was suspended before the due date.

Shouldn't have been an issue. But I got my typical text message from PM and said payment is due on the 9th and if on auto-pay disregard message.ignored as my auto-pay is set to go tomorrow. But i couldn't call anyone and checked my account status onl...

All three of my accounts are deactivated after system maintenance. Anyone know why???

So we have three accounts through public mobile. We have auto renew on the 10th of April all of our accounts have been deactivated. But no attempted a payment has been made.

Prepay

Hello I have auto-pay but my phone is dead so when are you going to take my payment

Resolved! Payment Date - Confusion

I recently joined PublicMobile in Feb earlier this year. My payment is scheduled around 23rd and my account also reflects the same.However, I received a text from Public Mobile stating that my payment is scheduled on Apr 11.Is this a common glitch ?D...

Resolved! On autopay but no service

Autopay is attached my bank account and payment has been taken but message says I need to add a payment method. Why and how do I fix this?

Cell cervice dropping

I've been with Public Mobile for three and half years and have been using a OnePlus One since the summer of 2018. Last week I traveled to the United States and didn't purchase any add-ons that would provide service. As such, I left the phone in airpl...

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