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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan features?

Hi there, I'm considering switching over to Public Mobile and it can't find this information documented anywhere. I did find something via Google at one point and can't find it anymore, but this information really should be documented up front on th...

Question about unlimited provincial talk

I currently have the 40$ 4GB plan that mentions I have "unlimited provincial talk" in this plan.I just wanted to know- would I be able recieve incoming calls from other provinces in Canada or other countries without any extra charge?

Wondering PM could bring 6GB Data Plan Promo

As title say

Resolved! Account password

Hello, I have been locked out of my account and anytime I go "forgot my password" the link takes hours to show up in my email and then is expired. Now I get an error saying locked out of account contact pm. When I went to send an email it said email ...

Who do I talk to about getting over-rewarded

Hey, so I have an issue where PM thinks I referred way more people than I actually did. I only refered 2 people but when I logged on today, I noticed, they're gonna take $15 (enough discount for 5 people) off my bill in February. Now obviously, I hav...

Change of plan after expiry

Hi everyone My 120 day plan expired yesterday so my account is currently suspended. I wanted to buy a new 30 day plan, selected the calls, texts and data I wanted and added the amount of funds necessary. When I clicked to change the plan it said 'sta...

Will there be any problems switching my phone to google pixel?

Hi everyone, I am planning to switch my phone to google Pixel. Does anyone know if the phone comes unlocked (I am planning to buy it off kijiji and they bought it off rogers). I heard that it comes unlocked but I heard other things too. Also will th...

Improve LTE reception

Switched from Rogers to PM 2 months ago and the service has been good. HOwever, when I am at home I have very low reception when on LTE (typically 1 out of 5 bars) and constantly lose reception during calls. Never happened with Rogers, even when in...

Can't change my number?

Hey, I just signed up to public mobile, I signed up with a new number, but that number is getting weird calls lol anyways I just wanted to get a brand new number, I trided to change it myself but it said it failed, I am attaching a link to a screen s...

Resolved! Issue with renewal

Hi, I have been with PM for a while. There haven't been issues with autopay in the past but my new cycle was supposed to start today. Part way through the day, I realized that my account was suspended so my services were not working. I checked my acc...

Resolved! Using mobile phone as hot spot

Does anyone know how to properly configure one's phone to be a hot spot?I activated the wi-fi mobile access feature on my Motorola G phone. When I tried connecting to it using my laptop, it said I had a limited connection with no internet.Many thanks...

How does the US roaming works?

If I purchase the 10 days US roaming unlimited call add on, when I make call to US number at US does it charge my minutes for another add on 200 minutes North America?

Charged my Card but Plan didn't Renew/Change

I was on Suspended Status on a 90 Day Talk, Text & Data Plan for about a couple of months. Now I only need 30 Days of Canada/US Talk at $37. So I logged into my self serve account and went through the plan change process and was charged $37 + Tax on...

New phone no data

Hello i got a new phone and now I have no data I can get calls and texts but no data. I put in my sons wind chip and it gets everything anything I can do to get it working? It sucks to pay for something you can't use. Also if I put the chip back in m...

Resolved! Text roaming in US is not working

I bought text roaming plane plan to be in touch with my work. I was surprised it's not working.I've only 3 days trip to the state, I already lost 30% of my service. Please advise ASAP

Urgent help needed - problems since November 20, 2016 and still waiting

Okay, I have two phone lines that I activated on Nov 20 on 10 day plans. The lines did not work nor did the switch over to the fall promo. I emailed and sent PM's to Mary and Shazia... never received a reply. I finally received a PM from Saray on Dec...

$40 / 4 GB Plan

Hi, I still have an old sim card when PM was giving it away for free several months ago. Can anyone let me know if that sim card is eligible for the $40 / 4GB plan? Thanks,

Sometimes I get 3G

Hey Everyone! Merry Christmas and happy holidays. I just notcied something recently. When i was downtown Toronto (Dundas Square/Eaton centre) I had 3G data most of the time. Ive also noticed the same whenever Im in Kitchener. Also noticing I have les...

Account locked out

Hi there,i can not log in to my account because it was locked out,is anyone can help me?Thanks and happy holiday!

Plan reactivation issue

Hi, My account has been suspended since November. I tried to change my plan to the 10 days text-only plan and reactivate it to port my number, but I couldn't.Apparently the site has charged me twice, but the current ballance is still $0. Any Ideas? ...

Resolved! Voicemail Q

Me again. Miss me? Have one more question. Is there a way to eliminate having to hear the number a voicemail was sent from before hearing the actual message? Drives me nuts having to hear it everytime. Didn't see solution here, but if you knew me ...

Porting from SpeakOut 7Eleven ???

Spoiler Hello,I activated my Public Mobile SIM card a few hours ago. I am able to make outgoing calls but I am unable to receive calls/texts with my Public Mobile SIM. I am assuming that this is because the port has not been completed. How long does...

Please help Senior Citizens - Missing SIM Cards

Hi, I just got home for Christmas and my parents who are senior citizens 82 and 79 years old told me that our neighbours had orders sim cards for them during the promo peroid so that they can sign up for the promo, however, the SIM cards never arrive...

Couple of questions about mods and the Community

Hi all, a couple newbie questions for the vets.. 1 - I emailed a mod with an issue over two hours ago. Is it normal to wait that long (or longer)?2 - If the mod you email goes offline, is your issue passed on to another mod?3 - Do I need to be conce...

Balance on account disappeared

My account had a balance of $99 but not enough at the time of renewel for my 3 money plan. Now that i have the extra money to pay my bill my $99 balance is no longer shopping but it says i owe $120 to reinstate my phone service, were did my $99 balan...

Texting problems

I have just switched to public mobile and have immediately found that when texting my side of the text conversation no longer appears. i can still send and receive texts but my side of the conversation is not visible to me. I laugh at such a serious ...

Help needed - Account suspended error (repost because last one marked as solved, which it isn't)

Call me cynical but I had a hunch there was going to be an issue upon renewal - I signed up for the great $120 3 month plan that was offered in October. It was same plan I already had but was $68 cheaper for the three month term. All looked good, ...

Cant Logon to account Generic Error

Hello I ported my service to PM the other day and recieved multiple errors in the process, looks like my number and service is now working but I cannot logon to my online account, I am getting a generic error everytime I try. I have messaged three MO...

Please help... Desperate need of an answer

To anyone out there who can offer some help before Christmas... I referred an account the same day I activated mine nearly two months ago and everything was working correctly till yesterday afternoon on that account. That's when it started to go down...

Resolved! Help needed - Account suspended message

Call me cynical but I had a hunch there was going to be an issue upoon renewal - I signed up for the great $120 plan that was offered in October. It was same pan I already had but was $68 cheaper for the three month term. All looked good, when I l...

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