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Forgot to update credit card for autopay

catavranceanu
Great Neighbour / Super Voisin

@CS_Agent

 

Hello,

 

 

My old credit card expired for autopay and my account was suspended. I have since updated my account with a new card and have enough funds but I still can't reactivate my account. When I hit reactivate my account and says I already have enough funds in my account this was 4 days ago, still no service. 

1 REPLY 1

Someone_here
Mayor / Maire

Hi @catavranceanu,

It's better to send a private message to the moderators, just follow this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...

Send them your phone number, your account number and/or email address, and a description of your problem.

 

I also suggest that you edit the message you posted before to remove your email address, since this is a public forum... 

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