Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My dog was attacked by a cougar in a low service area outside of Courtenay BC and I needed to make an emergency call from my friends house. I went to turn on my Wi-Fi calling and it wouldn’t work. I had to wait til my wife returned with the car. By t...
Everytime i go to sign in it shows me this Server Error in '/' Application.Runtime ErrorDescription: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exc...
I'm getting my mom this plan and it says 50 Canada wide talk but it doesn't say anything about incoming calls received. Would it be part of the 50 Canada wide minutes? Thanks.
i changed my plan from $25 to $40 the due date is 21st of August but I want to change it to be effective right away . I don’t want to wait till 21st . Any idea how to do that
Strange things with my account. On the 1st my data should have reset and for 2 days I had data, used 8mb, Now nothing, no data. Phone still works. Usage still says 8mb. Also I looked at my phone going out and see 3065804001 three times. From what I ...
Hi, I just signed up for a plan with only 3G data. I am in Northern Ontraio and the coverage map covers my area no problem. I just put in my sim card and it says no service. I heard that the coverage was the same as Telus? I was with Telus before and...
I have a Samsung Galaxy note 8 (SM-N950F, international version) and the website says that it'll work with any gsm carrier. So I have a question - is public mobile a gsm carrier? What frequencies does it use?
This morning I attempted to port in a number to my existing PM account from my active Speakout account. After about 4 hours I received a text on my PM account phone that says I need to "go to publicmobile.ca and click Contact Us and complete the SIM...
I have tried to create my wifes account but the first time the web page crashed after i entered the credit care info in. I tried to sign in using the same info i created the account with but it doesnt take. i tried to recreate an account but now it s...
Bonjour, j'ai activé mon compte récemment et transféré mon numéro d'un autre fournisseur. Je peux faire des appels sortants, mais les appels entrants ne fonctionnent pas. La personne qui tente de me rejoindre reçoit un message comme quoi mon # n'est ...
Hi PM,I activated my SIM on August 2, 2019 and completed my signup. My mobile phone says "Public Mobile", but I cannot receive calls. The calls are being recieved on the VOIP land line still. My account # is xxxxxxxxxxxxxx. Today is August 5 and I ha...
Hi, I am a Koodo (previously PC Mobile) convert, and even though I had this issue several weeks before (apprently solved by re-seating the SIM between a power cycle), the problem has returned. I rebooted my phone (Moto G5) this morning, at which poin...
How do I "contact public mobile" I can not activate the sim card and it keeps telling me that I need to contact public mobile... but there does not seem to be a way to do this!
My I phone will not sent any pictures with a text message. Just recently changed to Public from Freedom I have the $60 dollar plan it is supposed to work everywhere.
Hi, does anyone know if I can purchase either two $10 prepaid card's or a $20 card at Walmart? I've only seen $28 and $43 available to purchase at Walmart and I need to add an additional $20 to my account tomorrow. I don't have the fund's on my b...
can anyone help me out i dont know who to contact at public mobile i made a payment and it cmae out of my bank account but my service is still suspended ....i check my balance it sayes i have a 30.00 balance ....please help thank you
Hi, My account number is xxxx 3 days ago, I can't make outgoing and receive incoming calls on my phone. My account is in good status and not sure what has happened. Please help ! Edit by mimmoKK
Around 6 hours ago I ported my number from rogers. I'm able to make outgoing calls (some local numbers say there long distance) but when anyone tries to call me it goes straight to voicemail. Data works. Any suggestions? Thanks
Phone will make and recieve calls, but will no longer text or access data. New plan, have unlimited text and 1g data. Tried to reset APN but there is no setting where I can add a mew ASN. Currently showing Telus ASN. Any suggestions?
I forgot my password to my account and I have clicked, the fogot password link + supplied my email but I have yet to recieve a response email to reset my password. I need some help thankyou.
