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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! What is automatic top up?

Just curious since I checked my payment's history after it auto-renewed and there was a section that says automatic top up for $94 under the credit section.

Resolved! PM notifications

Does PM email or SMS you on promos? Because I don't think I got one back in the november promo.

Resolved! Message from PM

Today, my wife phone keeps getting message from PM about her data is exhausted, your based plan has expired, you are roaming on a partner network in the USA, you phone has been reported lost or stolen, and your account has been suspended due to fraud...

Resolved! Re: Refer-a-Friend Reward

I was reviewing my refer-a-friend as my auto renewal time is up for another 90 days. I noticed a number of people I have refered and currently have active accounts with PM do not appear under my account. Is this something that one of the mods can loo...

Resolved! Travel outside North American, would like a solution for forwarding incoming call

I planed to travel outside North American for about 2 weeks, since PM doesn't provide service outside Canada & U.S., is there any solution for forwarding incoming call to another # ?

Resolved! need help - Stolen Phone

Hi PM, I need a new sim card with my number. Some bad guys robbed me last week.Please help!

Resolved! What happens upon my auto renewal with the 12 GB promo plan I snagged last time?

I have my account set for autopay but the current plan includes the 12GB promo from late last year. What will my new plan be? Typically I do the following: 90 daysProvince talkGlobal Text6 GB but took advantage of the free upgrade to 12 GB last time....

No Service ...Service ...No Service ...Service

Is it just me or does anyone experience the constant no service? From my work desk some days I'm fine, full bars no problem. Then days like today and a few days last week no service for hours! Sometimes the service comes back but most often it does ...

Resolved! My Phone is lost and want to block the sim, How??

HiMy phone is stolen and i want to block the sim. What is the procedure please??

Resolved! On 90-day Autopay, paid last month but text saying payment due now

Can someone please tell me what's going on??https://imgur.com/KZUa2KeJust paid last month, on a 90-day plan with Autopay. Message says due on March 24th, but self-serve is correct saying no payment till May.

renewal worked without issue

I was a little aprehensive yesterday since i was up for auto renew. Happy to report, no issues at all. Received two texts saying that rewards had been applied about 7 hours apart (duplicate) but everything else has been smooth. I still have service a...

Resolved! Where can I print out my payment invoice?

It's tax season and I am trying to print out invoice with my account, and I can't seem to find a menu that would let me do so. Payment history only list the date of payment which I don't think is considered as invoice/receipt.

rewards

Hi im new to public mobile. Just curious as to if you can actually get your monthly bill covered by rewards?

Adding to Existing US Add-on

I've read of a few instances where it seems that people weren't able to add on additional data to their US roaming addon. I will be traveling in the US for ~9 days, and think I just need talk and data. Will purchase the 1GB data add-on, but need conf...

Charged Twice

Hi, I was charged twice when signing up for some reason. Can someone please get in touch with me to solve this. Also, I changed my plan and got charged extra on top of the sign up. I thought it was a top up service where you add money to your accoun...

Resolved! Transfer of funds

I'm wondering if it would be possible to take the funds that I currently have in my PM account and transfer them over to another account. Does anyone in the community know if this could happen. I did send a private message early this morning but ha...

No service

So, I lost my phone in december. I bought a new one that work and fit with your service two weeks ago. So I order a new SIM Card from the same account I had. When I've received the SIM Card last week, I made a full payment for the same plan I use to ...

change my plan

@Saray_OPls I cannot change my plan my phone does not work I have added funds to my account and would like the 10 day pass with unlimited text

Resolved! Add-on expires when?

Hi i purchased an add-on March 9, it expired march 19, 10 days later it expired.How are the 10 days calculated is it from the time the add-on is purchased, is by the hour or by day.e.g March 9 at 3 o'clock to March 19 3 o'clock.

Resolved! Sim network unlock PIN

Im sure im not the only one who got this problem, I just registered on Public Mobile, switching from Bell Aliant. when i booted my phone up im getting SIM Network Unlock PIN, where can I find this code thanks!

Changing account email

Hi,I'm trying to check on the status of a request I made about a week ago. It was to change the email associated with my account. @Mary_M had been the moderator helping me with this. Could someone let me know the status please? Thanks,Neil

Resolved! not able to login via phone to community

Just wondering if anyone else is having issues ogging int the forums from their phones. I click login and the form appears enter info, and then i just get the regular page as if i have not logged in. no password error or anything. this seems to happ...

Legacy User lost my promo to move to Koodo

I have both a legacy account and the new system account. My mother in law uses the legacy account number. A month ago she received the text to move her legacy plan to Koodo but she deleted the text. I don't want to be charged $3 more a month so I ...

Resolved! Texting not working on US add-on

I bought the US add-on talk text and the data 250MB, my 10 days is going to expire tommorow, i have tried to text on plenty of occasions and it did'nt work, everytime i text it says that i may get charged, i send the message and i get no reply. Als...

plan change, during autopay failure

i am unable to afford my full plan this month. I was trying to change to a 30 day provincial calling, global text with 1 gb of data. this should be 42 dollars and i have put that into my account. i cannot select or change to this plan currently. i w...

Autopay failed. Account suspended.

Autopay date was March 18th. Today March 19th, I lost all service and when I checked on my account it was suspended. I received the autopay reward and did a manual payment. Account is now in service. Two questions:1) Will I get double charged? (Last ...

Re: Payment voucher

Hi guys I am not public mobile's customer but I have a payment voucher $60 that I bought from drug mart in Toronto so I want to sell it for $50 please if you are interested call this number *********

Resolved! Adding more data and stacking

I'm on a roaming package right now and am nearing my data limit and my ten day mark. If I were to add on a data package before my ten day mark will it stack on after the original data limit is reached or will it expire after the tenth day?In successi...

Resolved! US 250MB add-on

I have 12 MB left on my 250 MB add-on, does it stop automatically after that? what happens if my data roaming stays on?

Your account has been suspended. Make a payment to reactivate your current plan.

Hello PM forum, My previous credit card did not go through on the date of autopay. Unfortuneately my account expired and became suspeneded. After making a payment with another credit card yesterday (Mar 16), it is still suspended a day later. What do...

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