90 day plan - Expires Sept 19, 2017 - No service today

[rupy91]

Hi there, 

I started an account July 13th (90 day plan)

Pick & Pay

 This plan includes: 

• - 3 Choices
• - 3GB at 4G LTE Speed
• - Unlimited International Text
• - Unlimited Provincial Talk

 I was charged $150 on my CC on July 14th and I have a confirmation number, can someone tell me why my account was suspended today?? I need my cell phone. 

Thank you 

[Snowyneko]

This is an issue affecting multiple customers, myself included. 
The best way to deal with it now is to contact @Moderator_Team with your:

• Account number
• Phone number
• Email

If you are in a desperate situation like I am, you can make a manual payment to get your service back and hope that Public Mobile will be able to reimburse/give credit, since this is an error on their end and we have no choice but to comply with their system faults if we need the service.

[rupy91]

Thanks Adam.

[Adam345]

Lots of people are reporting this issue today so you're not alone. You can send a message to @CS_Agent with your email address and phone number.