Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I was looking at getting canada usa calling plan with data. My question is can i make calls or use the data in the usa or do i still have to purchase an addon to use in the usa?Thanks
Hi, I activated my PM sim card two days ago. The network is working, I can call and recieve text messages. However, I am not able to use the data that should be available with my plan. I am thinking maybe this has to do with the settings on my phone....
I've been on PM for a few months with no issues, but since Sunday I've had no service. Got a response from the mod on Tuesday saying that I need a new sim and was credited $10. So I went out and bought a new sim, changed it in my account... and still...
Hello, I ordered 2 sim cards at once under the same email. Upon making the second account I noticed that for Public Mobile we are only allowed One number per account. Therefore for the second sim card I made a new account. But here is the question si...
I requested to switch from the $15 basic plan to the $50 8gb+. Today was my payment date and while I was charged the $50 I still have the old plan and not the new one. My account has $35 extra topped that should’ve all went to the new plan but it did...
I am currently living in the Netherlands and am coming back to Québec in June. I would like to purchase a Public Mobile SIM card. When I fill in my IMEI numbers (I have two of them, I bought a Motorolla G6 with Dual-Sim), it says that my device was l...
Thank you to the employee for cell phones at the London Drugs Heritage location for telling me about Public in the first place to help save $, was about to buy sim card for chatr when he told me how much better and cheaper Public is!
Hi there, I have the following plan and I am based in Vancouver. - 4.5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text I will be travelling to Montreal for a few days. I'm wondering if the data will work there or if it will ...
My mother has a $40 / 30 day plan that comes with 5G of data. Since This morning June 5, she could not use any data. She could make calls, receive text msg, but could not open any webpage. I checked her online account. Payment was made in total (auto...
How do I get hold of a moderator to change my plan been trying to change it and nothing's happening..
Hello, I just switched to Public Mobile and I want to know how the 5GB data that was promoted will be added to my account. Thank you
Hello,Well I have been using a lot of data. After one top up I decided for $5 extra per month upgrading my plan was best. I upgraded and topped up my current plan but I think I hit the submit button twice and was charge the top up price twice. Don't ...
Hi, I'm interested in your $25 plan, but informed I need a preferred plan. Does it mean I need to buy $40 plan for the first month?
My credit card is expiring and there is no clear way to change this. I don't know if it is because I'm using my phone for self serve but unless I make a 1 time payment there is no way to change it. What am I doing wrong?
Someone has closed my acct, they are transferring my phone number to chatr and there is nothing I can do about it. Where are the humans?
My new phone will not allow me to edit the APN settings once I insert a Public Mobile SIM card. I can call/text but not data. I tried inserting a Freedom Mobile SIM which allowed me to enter a new APN, however, when I tried to save, the new informati...
I had to get a new credit card and so I didn't think much about when my bill was due. Turns out that since the new card was arriving the day after of the bill due date I may have problems.I am trying to reactivate my account here which I think is ask...
Hi, Got the 3GB recurring data bonus in the FIRST month with "switching from Bell/Virgin/Luck" promo a month ago. I had autopay setup on $35 ready made plan since day one, BUT starting from second month, the 3GB recurring bonus data was gone!!!! Publ...
I am locked out of my account thanks Also i am wondering if you can change plans in the middle of a billing period or can I only change at the next payment due date?
I want to change my plan from the $40 4.5 gb plan to the 6+2gb for $50, it says I can top up to switch now, do I pay $10 or $50? Does it change my date or just give me more data within this billing period?My top up day is June 8th, almost out of data...
Someone got ahold of our password or something like that, we can't login to our account any more.
Hi,My aunt gave me her old Public Mobile phone to use. I need to unlock the phone. Can someone assist me? Thanks in advance
I'm trying to figure out what my options are while travelling in the USA. If I'm in the USA and someone calls my phone without having a roaming add-on, will there be any indication that someone tried to call me? The 10 day roaming add-ons are a nic...
I just added the 1GB add-on 2 weeks ago and I am already out of data. I haven't been using that much data (don't have Instagram, don't watch videos, etc.) and I really don't understand how it has already run out. I also don't see anything when I clic...
Hello, I am having an issue adding funds to my account.I have 120$ worth of vouchers and credit/debit doesn't work ether. everytime i try and add funds i get the message "unfortunetly this does not work" well now i need someone to fix said issue caus...
Hi, I'd like to start with this phone plan but when I search and enter my phone's IMEI it states:Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. Please try again later.It's an Ipho...
Forgot password and security question and i need to update my credit card but cant log in somebody help!
Hi,I took the add on for data use. Although my plan is working fine, my data suddenly stopped working. I have sufficient balance leftover from the 200MB data. I am expecting an urgent interview call in the next few days and dont want to list my phone...
Have new account and have not been able to get data on my phone, though the data indicates it is switch on. I can't access the net for anything, maps, gmail, etc.
