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IPHONE 6S koodo locked no incoming and data after porting

vaddadij
Great Neighbour / Super Voisin

Hi I ported my number to koodo locked iphone 6s . No incoming calls and data. Phone shows public mobile signal please help ....

3 REPLIES 3

CS_Agent
Customer Support Agent

Hey @vaddadij,

 

thank you for reaching out to us !

 

Please feel free to send us a private message, we'd be more than happy to look into it and help out 🙂

 

Let's keep the conversation going,

 

Mary

vaddadij
Great Neighbour / Super Voisin

Tried the APN setting and the website provided in the reply. Still no incoming calls and data. Message when called is ' cell phone not equipped to accept incoming calls'

 

Any help..

rob79
Model Citizen / Citoyen Modèle

Porting can take several hours, during which time outgoing calls will work but incoming will not. Once it's complete your old account/SIM should automatically deactivate.

 

Regarding data, you most likely need to change the APN settings on the iPhone. This is a really common thing with iPhones when you change carriers. Check out this thread for more information. If your APN menu isn't available, use the unlockit site linked there.

 

Good luck!

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