Billed twice

[Glisteningyou]

Hello I joined on the 16th of August and I was billed on the 16th for my 30 day plan and billed again for the same amount. 

[groan]

 You can use this link to message the moderator team

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...

Let them know what you've encountered and they'll get back to you as soon as they can. No doubt they have a lot of messages to go through today so be patient.

[Glisteningyou]

We're do I even find there email?

[TimeGlass]

This is a recurring problem with a lot of us here. Personally, I lost some aspects of my service (texting) and my account was suspended until I repaid the cost for 3 months (even though I already paid at the start). You should email the Mods in a private message with your email, phone number, and SIM card number explaining the situation. Hopefully they will resolve our issues soon because this is entirely a problem on their end. I would imagine they would give us a refund by putting credit towards the next 3 month payment.

[Glisteningyou]

How do I get a refund for the second charge?