Repeated locked out of selfserve

[CodaCassie]

Hi, 

I am having an incredibly frustrating time accessing my password for selfserve. Every time I click on forgot my passsword I get the email hours later and when I click on the link I’m told it’s invalid because too much time has passed. Help!?!?

[CodaCassie]

Thanks everyone! Sent the pm so hopefully things get resolved soon.

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@ShawnC13 wrote:

@CodaCassie, sorry to hear you are having some issues with this.  It has been a known issue for a long time with littel actions taken to fix it.

You will need to message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

ETA Wow a little interruption in my post and get beat by a couple people nice work!!

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[ShawnC13 · Accepted solution]

@CodaCassie, sorry to hear you are having some issues with this.  It has been a known issue for a long time with littel actions taken to fix it.

You will need to message a MOD for assistance, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

ETA Wow a little interruption in my post and get beat by a couple people nice work!!

[mimmo]

the lost password feature does not work and unfortunatly has not for a very long time. @Jeremy_M  any idea when this will be fixed?

to reset your password send a message to the moderator inculde your pin number or as much account info so they know its you

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

[Taekgun]

The "Forgot my Password" function has not been working correctly for sometime.  You will need the assistance of a moderator to get your password reset.  Send a private message to the moderators using this link: @CS_Agent, include your name, account number and a brief explanation of what occured and they will be able to get you sorted.