Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just activated the sim card but shows no service, the phone is unlocked and compatable with frequency. tried to take sim card out and put it back in and restart the phone but still the same. Online account also shows active....Please help Thanks
Hi, I can't login my account. Please help me enable it again.
This topic comes up once in a while curious what members ideas were for best practices and 2 factor authentication, especially since PM does not have roaming outside USA. I do not do 2 factor yet, but this is what my thoughts are. Curious to know o...
Not sure if this is the correct forum but found a useful article about moderators. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759
When I try to access my voicemail from a landline phone when i am out of signal service range, I tried what I did with my previous provider, pressing the pound key during the greeting...when it prompts me to key in my password it says it is the wron...
Hi, I am overseas now (in Europe) and I paid $15CAD for 400 min. International roaming (not for Canada and US only), but the service is not working out, by some reason. I extremely need that! My understanding is: the International Roaming and Canada/...
How do I get my 3GB Bonus activated on my account? Bought SIM card May 5th with Bonus as per web site. Activated May 8th once SIM cards showed up.
I have a new iphone XR. unlocked and was set up to use PM from start. The phone plan has 4.5 GB data over 3G. Data worked fine up up to March. Now can't use data. Checked usage and not running over. So ruled that out. When cellular data is switched...
I was on the auto-payment plan and things were working fine. I recently got a new credit card and forgot to update my new card information. My service cut out yesterday. I have since updated my credit card info on Public Mobile and made my payment an...
Im using a Samsung S9. I can phone out and everything else seems fine but phone calls do not go through to my phone. I'm porting my number from Fido. Its been one day after activation.
Hi I just purchased a new sim. Activated it and my phone is only showing no service where there should be signal strenthIts an I phone 7 unlocked and previousley used on the Telus network. I can put my telus sim in and the phone works fine. What is t...
How do you set up set serve? I never received a text message with a six digit code. Got a four digit pin # only
Hello, today I logged into My Account to change my plan and there are no plans listed. See screenshot below.
Hi.So I bought a public mobile sim card and just activated it with the 25 dollars plan.I put the sim card in my phone and there's no service.The phone actually detects the sim card in the settings but I have no service. What does that mean ?PS : My p...
I activated my sim card and picked my plan and set up my auto pay and everything went through like it's supposed to but my phone first said unregistered sim so I left it over night and now it says emergency calls only. My son in law had this type of ...
So i was on the 35 dollar plan changed it to the 25 dollar plan and guess what its telling me I dont have an active long distance plan does any one know what's going on
Good morning, I set up a Public Mobile plan which includes 1GB about of data for my daughter a few months ago and it is fantastic. Pretty much half price from all other providers. Anyway, the only issue we have is that she can't send or receive pictu...
According to https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/363962#M27360, the call dropped issue was solved over a week ago. I'm a new user on the $10 plan, and my first long phonecall dropped at...
If I have us roaming add on, could I make the international call?
Can Public Mobile cancel my service? Explain
I am new to public mobile, I moved my number and calling + data works. I have received+sent some texts and have checked the apn settings but I Can't send or receive SMS but I can SMS pictures. Can I call someone or can someone check my number?
I have a friend that wants to switch 3 phones over to Public Mobile. One for herself and her 2 kids. What is the best way for her to get the refer bonus ? Can she setup one sim using my refer code, and then the other two phones using that number or d...
I am new to Public Mobile,I have a $30 plan that includes Unlimited international texts.Can you please clarify how it works? I travelled to the USA today and got a message saying that I don’t have US Roaming texts. Does this mean my unlimited interna...
My US Roaming Add On expired Wed night. I went in & did the Add On as I thought Wed afternoon but later in the evening when I tried to call voicemail I received a message telling me I didn't have a long distance plan. That was before it expired. Ther...
So I tried to transfer my number from Petro Canada to Public Mobile and it didn't work. Putting in the new SIM card works, but I can't send or receive calls & texts. I read the other threads about Petro and PM and they say I need to provide more info...
Please help I locked my account after trying several times of entering my password. I tried to use the forget password but it kept saying that account is lock. Please help. Thanks @CS_Agent
Hi, my acct is suspended but I have autopay and the money was taken out of my bank. Please help!
Hello,We have three accounts that have been paid up until today and have had nothing but technical problems with our service since January 2019. Problems like no voice or text service for over a month, data has been intermittent etc. etc. - have sent...
