Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received two password resetting emails, but all lead to an error message of: Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again. Please help me to pay my balance. My phone number is...
My data hasn't worked for a month, i paid for my service, i should have 12gb over 90 days but i keep getting an error message saying i am unable to access the web can someone help me, a month is ridiculous, i don't want to post my number in the open ...
Accidentally changed my phone number, is there a possible way to change it back?
Hi, @Mary_M I'm have the same problem as the above person. I can not make local provincial calls says I dont have long distance calling.
Hello!I just changed my plan for my next renewal date and everything went great. I also like that Public Mobile now offers a choice between 3G and 4G LTE options. More choice and better service! I started with Public Mobile four or five years ago, tr...
I have a question about canceling my service. So my next auto payment is about next week, but I am thinking about changing to another service provider, but I'm not too sure yet. I have to wait till Black Friday until I can make a decision. I have the...
Hi Community,Does anyone know if there is any way for us to escalate issues?I have had a POOR interaction with a mod here - Gregory. Literally wasted a few hours already.It was my first time contacting Public Mobile directly to inquire about my accou...
I have a registered credit card with auto pay and it has failed to go through twice. There are funds available and the numbers are correct since it went through 90 days ago. Last time I had to add a different credit card to resolve it but I would r...
So this last week or so there has been some issues with renewal so I am creating this post to follow the process through my renewal. Main page has my renewal date as 28 Oct 17. Reward tab has my payment as 29 Oct 17. It is after midnight here on t...
Hi I currently renewed my old plan 81per90days talk and text plan. Because I am on the autopay. Then I found the talk only plan. Is that possible to start the new plan right now and get the difference as credit? I saw my next renewal circle will be J...
i m going to US for a week . i wanna to add on a US call service and date plan as total 23 dollars . but i click the sumbit twice. that means i have two add on service in the same time . i just wanna to cancel one of them. who knows how to cancel m...
I tried to make a payment and it didn't say that payment was recievedor anything.. Just went back to same screen, so I tried again, and the same thing happend!! I had better not have just paid twiced! This happened before and I think this is not rig...
hi i was curious why am i getting deducted different amount on my credit card for a 90day plan as nothing has change i am on grandfather plan
I have had the same plan for a couple years... - 1GB Data- 3 Choices (Grandfathered)- Unlimited Canada-wide Text- Unlimited Provincial Talk Wondering if my 1GB of data is 4G speed or if it is being throttled to 3G? My current phone is too old to do a...
Hello Community, I activated a 90 day $120 promo plan for my daughter. Since then, my wife is in need of a plan and I would like to transition the promo plan to my wife (who will need to port her number into Public Mobile) and activate a new 3G plan...
Hey everyone, I currently have 3 accounts with public mobile for my family, as of yesterday my wife is the latest. My sons phone and my own can send a picture through a text message with no issues whats so ever, with wifi on or with wifi turned off (...
I bought credits to purchase add-ons. I then went to the add-ons page, selected the amount of data I need, pressed buy add-ons. A window appears to confirm I want to purchase the data from my exiting credits. I confirm and the balance in my account d...
Is there a way to cancel an add-on plan that was added by accident? I meant to add on the 200 MB US roaming data plans but also accidently chose: 1) 200MB Add-on (local) - which i'm not using2) US Roaming - 500 MB Data (10-day) - barely used and wil...
Hi Can I reverese/cancel payments I've made to my account online via credit card? Thank you
Can someone direct me on how to find a moderator.
When I ported my phone number about 3 years back, I had to register my IMEI number of Galaxy S4. Now I have changed my phone from Galaxy S4 to S8. I put in a new SIM card and changed the SIM number in my account. S8 works fine. How do I register t...
I ran out of data and added sufficient funds to buy the add on. But it won’t let me purchase the 1Gb add on.I noticed this line of words appear after I tried to buy the add on: ValidateAndUpdateOptions/Provisioning_14Does anyone or the moderator know...
I made the mistake of choosing this service yesterday. I made a simple mistake when creating my plan. And now I can’t correct it or get service to correct it. I’m so close to calling my bank and having all charges related to public Mobile reversed. I...
EDIT: Nevermind, I got it to work..... THINGS I DID: ###-D was acutally ###D after all. Tried a few permuatations of the variants I thought of how it might be formatted until it worked. I. remember back when I set up autopay it was particulary...
Hi.. i got the error code 65536 when i sending text messages to outside canada.message sent successfully but it didn't delivered.
im a new member. my data works and i can place outgoing calls but i dont recive messages and incoming calls go straight to my virgin mobile voice mail. I requested my number be ported 3 days ago.
Well you can add me to the gfrowing list of people that have had their Autopay fail and account suspended. Yesterday morning it showed as plan expiry date of October 27 with a payment date of October 28. All fine and dandy if the payment had been tak...
There was a reason why I changed my plan from 90 days to 30 days. Public mobile took out the 30 day plan but without my authorizing took out $105 also for the 90 day plan. Technically I paid for 120 days and was only given 30 days.They went into my a...
Well, my wife wanted to go on a Family Share plan with Fido a couple months back. Big mistake on my part, unfortunately. I miss the deals, the service, and of course the community. So, I'm buying the G6 out from Fido and coming back here. Couple q...
I do know the wireless calling is avaliable in some of the lastest phones. Question is - is hte option a phone matter only or it also depends on the provider... If it depends on the provider also does PM have that option.
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