Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Is there anybody that actually works for this company here ?????? I paid to re-activate my plan 12 hours ago, and still have not re-activated as of yet......what the hell gives ??? Some of us only have cell service you know.....ffs
Thnak you in advance - Trying to activae/create an account-Got the the very end as it was "processing" said generic error.Funds were taken, cannot log into account say I do not exist and re tried to active sim, says in valid. Sent a message two da...
When I try to call one particual number (it is a VOIP)I keep getting error messasge 8UC3 and states that it cannot place call as dialed and I need to call client care at *611. This is the only number that I get this error message for. All other num...
Hi,I have been using a custom plan that I don't want anymore. 32$ for only text and talk.I want the 40$ plan that has 4.5 g of data.I have, about two weeks ago, made the steps on the self-serve to ask for a change of plan on my rebewal date.Past my 3...
I have sent a request to the Moderator group this morning but haven't received any reply.7 hours have passed I am wanting instructions on Porting my number from Koodo
My first major PM account issue! I was on the $25 unlimited call/text/500 + 500 mb data plan and set up my account to switch to the $15 one. Anticipating this change, I decided to purchase the 500 min add on before the switchover. Upon switchover, my...
Hi, all of a sudden today, my phone doesn't work, no data. I don't think i went over, it is impossible, as I did not use my phone differently than any other months. I am wondering if this have to do with my add on roaming plan last week?! But that sh...
Just activated a new account. However I did not enter in the referral code properly. I thought it was the phone number but later confirmed it's a code. I have already completed registration, can I add a referral code after the fact? ThanksShirley
Quick simply question. When buying the International Calling add on, is the list of countries displayed the actual total list of countries or are there more. Specifically would like to know if one could call Israel with the International add on? Aski...
Of my two Telus phones; One ported July. 30, within minutes, the second number did not port; but credit card charged, account established. I just got email at 3:00AM today, August 1, that my Telus number is deactivated, I called and get "Number no lo...
Hi. My question: I bought a Public Mobile plan and sim then activated/registered. I then installed it in my Samsung SM-G950W. The phone and SMS did not work. I took the phone and sim back to London Drugs where the sim and plan were purchased and ...
What does Canada-wide talk mean? For example, I take my phone to another province, am I able to call anywhere in Canada? Or I can only call anywhere in Canada from my own city?
Hello guys, I was trying to activate my sim card and port my number from another provider. The payment went through my credit card but I got a message says that account not activated, pkease contact public mobile. That was around 5 pm today and so fa...
I bought a 10 days us roaming plan with unlimited call, text and 250mb data. When I made phone call in Chicago, I got voice service is not available. Mobile provider is automatically set to t mobile.
i chose the 15$ plan and paid for it the first month but this month i checked my credit card ive been charge twice this month how do i solve this as get my money back
Hey everyone! Is there a way to use these plans as I travel across Canada? Do I need to be local in my area to use phone mins or can I use the phone as I travel? My other provider would charge Long distance charges if I was in another province callin...
My plan will be renewed on August 5, but I have paid for my data now, because my data has finished before the due date. I’m still waiting for my data to be activated but it is not working. Can anyone help me out in this regard?
Hello, I am trying to figure out if Public Mobile would be good for my daughter who is starting University in Montreal, but her home Province is BC. So, she would be in Montreal for 8 months of the year and BC for 4 months. Is it possible to keep the...
