No data, no service conection

[SvetlanaV]

Lately, I do not have service, no data. Call/text work. Please check it and confirm. Thank you.

[GinYVR]

@SvetlanaVSince you had previously mentioned you didn't have service for a while, can you check the date of the text message, could it be sent to you before you got cut off? You can also log into the online account and look under your Usage History, it will list out when / where you had use the amount of data.

[Anonymous]

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@SvetlanaV wrote:

Hi, could you please do a reconciliation of my payments and usage data?  Yesterday, I paid for additional GB and  at the same time receive a message that I used 75% of my plan?  Could you please explain how you plan works? 

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You are posting to other fellow customers.

If you would like to post screen snips of your overview page and payment history then we might be able decipher things for you. Blank out personal info of course.

[SvetlanaV]

Hi, could you please do a reconciliation of my payments and usage data?  Yesterday, I paid for additional GB and  at the same time receive a message that I used 75% of my plan?  Could you please explain how you plan works? 

[dabr]

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@Anonymous wrote:

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@dabr wrote:

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@SvetlanaV wrote:

On Aug 1! I payed for the additional data and it was not added???   Thanks.  

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Did you do the two step of adding funds and then purchasing the add-on data at the same time?  Or are the funds sitting in your account?

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They've since renewed. So that would have used what money was there.

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Thanks, didn't read the earlier posts.

[Anonymous]

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@dabr wrote:

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@SvetlanaV wrote:

On Aug 1! I payed for the additional data and it was not added???   Thanks.  

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Did you do the two step of adding funds and then purchasing the add-on data at the same time?  Or are the funds sitting in your account?

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They've since renewed. So that would have used what money was there.

[dabr]

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@SvetlanaV wrote:

On Aug 1! I payed for the additional data and it was not added???   Thanks.  

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Did you do the two step of adding funds and then purchasing the add-on data at the same time?  Or are the funds sitting in your account?

[Anonymous]

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@SvetlanaV wrote:

On Aug 1! I payed for the additional data and it was not added???   Thanks.  

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Were you trying to buy an add-on? That's a 2 step thing. Deposit money then buy actual add-on. The add-on purchasing method is a little counter-intuitive.

[GinYVR]

@SvetlanaVIf it is not listed in the Add ons. It could be that you have used up the allotment of data.

[SvetlanaV]

On Aug 1! I payed for the additional data and it was not added???   Thanks.  

[Anonymous]

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@SvetlanaV wrote:

Where can I check my total data usage?  I have already payed on Jun  15, August 01 and Aug 14? I have been using your service for many years and never had problem before. Yes, lately I used more data  but not much more than before?

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Lower down on the overview page under data & add-ons.

I'm not sure why you have an Aug 1 payment.

[SvetlanaV]

Where can I check my total data usage?  I have already payed on Jun  15, August 01 and Aug 14? I have been using your service for many years and never had problem before. Yes, lately I used more data  but not much more than before?

[GinYVR]

@SvetlanaVYou will only get charged for the plan when the renewal time comes.

[SvetlanaV]

Thank you! It worked now! Why it shows that available funds is less  than my regular payment for the 3 months?  It is the additional data and payment? Will be it charged my whole amount on  my next cycle payment date? 

[Anonymous]

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@SvetlanaV wrote:

I did it and it is still same - no service conections.

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Ok. How about the extra dollar?

[SvetlanaV]

I did it and it is still same - no service conections.

[Anonymous]

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@SvetlanaV wrote:

Even it says that my accunt active?

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Yes.

[SvetlanaV]

Even it says that my accunt active?

[Anonymous]

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@SvetlanaV wrote:

Thank you for the information! It is askig: Are you sure you want to suspend your service? Should I confim it?

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Yes.

[GinYVR]

@SvetlanaVYou setup the PIN number when you initially signed up for the account.

[Anonymous]

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@SvetlanaV wrote:

I would like to purchase a data on Add-ons until my next auto payment.  Where can I find my 4 digits PIN? Thank you!

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You will have received a text at activation that had your PIN that you selected then. Otherwise you'll need to keep waiting for that moderator.

[geopublic]

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@SvetlanaV wrote:

I would like to purchase a data on Add-ons until my next auto payment.  Where can I find my 4 digits PIN? Thank you!

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@SvetlanaV  Your PIN was setup by you when you activated your account.

[SvetlanaV]

Thank you for the information! It is askig: Are you sure you want to suspend your service? Should I confim it?

[SvetlanaV]

I would like to purchase a data on Add-ons until my next auto payment.  Where can I find my 4 digits PIN? Thank you!

[SvetlanaV]

3-4 days

[Triguy]

Have you checked your self serve account as others have mentioned to make you have data under data and add-ons !

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
You could potentially lose any rewards that have.

2. Manually add $1 into your account and restart the phone.

[Triguy]

How long has your account been suspended ?  PM only allows an account to be suspended for 90 days.

[SvetlanaV]

Hi there:

Could you please help me? If my account has been suspended and I did a couple time additional payments and add-ons, how can I re-activate  my account?   Please advise.  Thank you!  I have already called 611 and confirm to pay by my credit card...???

[GinYVR]

@SvetlanaVI am not sure what you mean. This is a DIY service. If you had ran out of your data allotment and you want more data. The onus is on you to purchase more data to fix the problem. No one other than the account holder can do that.

[SvetlanaV]

Has it corrected now?  Thnak you!

[SvetlanaV]

Thank you! Has it corrected now?