Account STILL not working!!!!

[Amer6969]

I made a payment with a top up voucher on the same day my service was suspended. This was August 7th. The suspension was FINALLY lifted today, August 14th, an entire week later. But now, when I try to make a local call it says I don't have a long distance add on included in my plan. Which I do, I'm on an unlimited canada wide talk and text plan. Also, I'm paying $15 for 500MB of data that NEVER works. I've tried power cycling my phone, taking out the battery and SIM card, reporting it lost/stolen then found, turning airplane mode on/off. Please help!!

[popping]

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@Amer6969 wrote:

I made a payment with a top up voucher on the same day my service was suspended. This was August 7th. The suspension was FINALLY lifted today, August 14th, an entire week later. But now, when I try to make a local call it says I don't have a long distance add on included in my plan. Which I do, I'm on an unlimited canada wide talk and text plan. Also, I'm paying $15 for 500MB of data that NEVER works. I've tried power cycling my phone, taking out the battery and SIM card, reporting it lost/stolen then found, turning airplane mode on/off. Please help!!

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After trying lost/stolen phone trick, add $1 to your account may trigger PM system to run the provision software again.  If $1 does not work, you have to contact moderator again.  Sorry.

[hairbag1]

When you dial, try dialing a 1 ahead of area code. See if that completes your call and let us know.

I couldn't find a $15 / 500MB add-on for use in Canada. Log into My Account and Data & Add-on to confirm. The data add-on you have is likely for the 10 Day US Roaming Data Add-on....for use in America only...not Canada.