cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of account

attatrillium
Great Neighbour / Super Voisin

Can you please unlock my online account? I can not login at the moment and it says I’m locked out

3 REPLIES 3

Himanshu1
Great Citizen / Super Citoyen

What @geopublic is exactly what I would say. Try in an hour, clear your browser cache or use another browser. If it still does not work out contact the moderator through the link provided by @GinYVR 

geopublic
Mayor / Maire

@attatrillium wrote:

Can you please unlock my online account? I can not login at the moment and it says I’m locked out


@attatrillium  That means that you need to wait an hour before trying again. Make sure you are using the correct email (no typos, cap locks etc) and password combination.

 

Best to clear your browser's cache and maybe use your browser's privacy mode.

 

If you are still having problems try resetting your password.

 

If you still can't get access message the moderator team.

GinYVR
Mayor / Maire

@attatrilliumYou would need to contact the moderators via this link. Expect to hear from them in 48 hours, you can use 611 for some account services in the interim.

Need Help? Let's chat.