Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, When does an account become deleted? Is it 90 days from the last payment or 90 days from the last expiration date?
Hello Jeremy/Community My battery is DEAD on this antiquated placate onetouch flip phone. I've been a customer from Day 1. I need a phone Jeremy fast. I pay monthly via account setup
Hii receive voice mail message from public mobile every single dayi dont have voice mail now do i need it? it is free?if my cellphone is off and someone call me what happen? will i receive voice mail message from caller? thank you
Actually my PM billing cycle ends today (Oct. 2nd), however about a week before my plan ends, I got text message from PM said I got an exclusive offer from Koodo and it is only for PM users.. This include a very attractive plan: $50 monthly plan, no ...
I need my phone number
Hi, I just signed up over the weekend, and today I discovered that I didn't add text messaging? I need to be able to send and receive texts, but I don't want to pay another 150$ to replace a plan that's only a few days old. Is there something that ca...
Hi all, Some days ago I filled my account with enough funds (with tax) and today was my due date. Surprisingly we are at the end of the day, I current have no service and the money is still on my account. Am I missing something...? Please help Thanks...
I haven't received my referral credit from my sister joining public mobile
Just got this text and I think it's pretty neat that Public Mobile has enhanced911 services. I guess if you want to read more about it. Here's be link from the text. https://www.publicmobile.ca/pdfs/E911_EN.pdf
Hi, I'm using a 3G data plan, but I can see 4G sign on my phone.I could restrict 4G data and use only 3G data with my previous phone.I cannot find it with my present phone, Galaxy S7.Is it okay just to keep using it with 4G sign? @Moderator_Team
I changed my plan and paid already. But after i paid i found that i can’t received calls and messages. Also can’t use data. Hopefully someone can help me to solve this problem!Thank sosososososo much
Hello, I just changed my plan as I had a very old one and not getting good value for money. The page stated I need to pay before changing so I did, expecting that there would be a credit for the unused portion placed on my account. I went through all...
Hello PMer's I had my credit card renewed this past month and my autopay date is coming up. I received a text from PM that my card was about to expired...which I knew and the reasong for getting my card renewed. Will PM still accept my credit card o...
I will be leaving for Mexico at the end of this month and will be staying there for the next six months, and maybe a bit longer.I tried to find an add-on for basic international calling, but didn't find anything. Does PM offer international calling?I...
My husband's Visa Account that was my Public Mobile payment account was hacked on September 16,2017 ( The payment card is in my husband name. He has a new Visa card # to replace the hacked card.) I am very disappointed that my phone service has been ...
I bought the $15 US roaming add-on, but didn't end up taking the trip across the border. Would I be able to get a refund for this?
My wife's phone (which I get the job of managing) is at 3020.972 of 3072MB for 90 days in the Data & Add-On Usage screen. Her Usage History shows only 431MB used. I'm pretty sure neither is correct, but why are they sooooo different?
Hello, I tried topping up my payment for the month, but the system tells me it was unable to process my transaction becuase it couldn;t verify my credit card info. I've tried a couple of attempts, but it keeps giving me the same error. Autopay seems ...
I am making a trip to Switzerland this wednesday, and need to be able to make calls while I am there to locals. I see a list of countries available with the $15 add on here:https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/what-is-the-rate...
@Moderator_TeamMy phone # 647-XXX-XXXX, Account# 1000000XXXXXXX derekchai@XXX.com I try to change my plan as following yesterday, it has been topped up successuful but my plan still the old. The system said "Sorry! We weren't able to process your...
Hi, I have two accounts under my name (one for myself and another one for my mom). I'm traveling to US right now, and I purchased the $20 US roaming add on. The roaming service was not working, and I was panicking as I needed the data right away. ...
I am asking this for my wife's Public Mobile account. So, she is very close to be ran out of data limit for this billing cycle, which never happens before. Then I login into her PM account and check the data usage. There is something really strange. ...
Hello,I got the charges on my credit card as below:23Sep17 - $ 44.0726Sep17 - $ 67.80I am unable to understand these amounts.Could you explain please?Thanks,Anand
I was due 28.00$ on Oct. 2 and paid (I think). Now it says my account is due 0$ and has 28$ available funds. I'm a little confused, isn't it supposed to say due 28.00$ and available 28.00$ and then on oct. 2 it should say 0$ due and 0$ available. Tha...
Hi, I need assistance in getting my account reactivated. When i try to reactivate it says credit card information cannot be accepted. I have verified with the bank and the credit card has no issues. Thanks in advance for the assistance.
@Moderator_Team I have tried to set up my parents on a public mobile plan but there were lots of complications on the way and it currently sits as a temporary plan I think but has since ended and I want to fully set them up on a plan as I now have ac...
Why not unlock all phones now. Don't wait until Dec. 1st. All companies should start this asap. https://mobilesyrup.com/2017/09/29/rogers-and-fido-waiving-unlocking-fee-outright/
Hey there I did my top up in my account but my phone is still not activated.I have waited for too long like 3 days to activate my phone but my money is spent on the account and it is showing me that the payment is done successfully.But when I call an...
A month ago I went to Vancouver and added 200min in the addons category to my existing 90 @120 plan. Nothing happened.. Now it says credit balance $18. Obviously that was the incorrect way to add long distance to my current plan. ANyone know the ...
Sorry if this has been discussed before but my attempts at search were fruitless. I just signed up for service yesterday for 90 days but decided I preferred a 30-day plan instead to trial. What happens if I change try to change my plan now? The syste...
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