@Anonymous
It may have renewed overnight, I've been on wifi all day so far so will have to see how it changes when I use mobile data (I used some now, I imagine it takes a while to pass through to reporting). The fact that it's impossible to review the history of what's happened is a big part of the problem.
> Do you have wifi failover where the phone has a weak wifi and so automatically uses data.
Nope, I definitely have this disabled.
> Their link is here and you are only supposed to contact them AFTER you had tried to work it out with Public Mobile.
Well, they already failed to get back to me once with a review by Telus, requiring me to re-request and re-authenticate (the fact that I'd already done that "should" be in their logs, and certainly is noted in this thread). But mistakes happen, let's see what happens this time.
> It might be possible that your account hasn't been assigned the 1Gb Promo by Public Mobile yet, they did say allow up to 2 weeks for it to process.
Perhaps. I got a text message saying it was. If they were explicit in their descriptions we wouldn't have to speculate. Honest mistake I suppose.
> Could your phone had install a security or OS update via the data network without you knowing about it or Google Play app updates?
Nope, I definitely have this disabled.
Maybe I'm being too harsh, but when they can't be bothered to include blatantly useful features like the ability to filter on Call/Usage Type and other useful things, something that is utterly trivial to implement, I find it difficult to be super forgiving.
So far it is not looking good. I was told a ticket had been opened with Telus to investigate, I never heard back, and then when I followed up, they again asked me to authenticate my identity (as I already had done prior to an investigation being opened), as if our prior conversation hadn't taken place.
And two new discoveries have me even more concerned:
1. (message to the mods) Because my 1GB was close to running out, I purchased a 1 GB add-on so I didn't get caught with no data. Looking at my account today, it shows that I've now also used used 665 MB of that add-on, over and above my monthly 1GB! But it seems to be even worse than that. As descibed here: https://productioncommunity.publicmobile.ca/t5/Announcements/Showing-some-love-to-our-customers-with...
...there should be an additional 1GB of data available on my account (I did receive an SMS that I received this bonus)....which would mean I've already used the 1GB add-on I purchased, and the 665MB consumed is from this bonus.
This level of data usage is utterly unprecedented for me....typically, I used 500MB or so when I was on Koodo prepaid, I simply cannot imagine how that has suddenly jumped to 3GB+/month.
2. Looking at my account yet again today I see:
This shows I have 1024 MB remaining in my default monthly plan. However, rather than data being consumed from that "free" plan, it seems they will consume data from purchased add-ons first! The reason I purchased an add-on is so I don't lose access to data if my monthly plan runs out. According to the website: "Add-Ons that are not U.S. Roaming related don’t have any expiry dates. Any remaining data or minutes in your Add-On will continue to roll over until they are used up." This implies that a person can use it as an ongoing buffer, but unless I'm misinterpreting the usage posted above, they don't disclose that they have designed their billing to consume add-ons first!
If this is actually the case, this level of misrepresentation seems to me to be well into the territory of what the CRTC would (or should) be concerned about. Does anyone have any experience contacting them?
