Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my phone number today and it still rings on the other phone how long til it will ring on my cell ?
Tried registring a new account, but when I enter my phone number the response is taht my number already registerd with my email and I have not registered my phone number at anytime.
Hello I just came back from the United States but texting was working perfectly fine last night and this morning now I cannot receive text messages please help. I have restarted my phone and still no texts.
Hi, Could you please suggest me how does that $10 off for 6 months promotional plan work if my per month rechage is $30 or more ? I got new $30 plan on 30th December 2018 so does it mean that I am automatically eligible for that plan or how I will ge...
Hi all question about the new deal: $40 4.5GB 3G + 500 MB autopay bonus. Does this mean you get 500MB INSTEAD of the $2 autopay reward? Or you get both the 500MB bonus plus the autopay reward still? Thanks!
My phone number is 604-xxx-xxxx, and I tried to transfer it from Chatr to Public Mobile. After filling the informtaion when I activated public mobile, I call other people using PM sim card, it seems to be no problem and showing the correct number on ...
Signed up on dec 31, 2018. Cant receive calls. Cant send or receive texts only can receive the generic texts that are pushed to the phone and make outgoing calls. Data also works with no issues. Phone is a factory unlocked s8+ which I have used on th...
A Walmart mobility associate helped me setup my Public Mobile account on my iPhone 7 from Rogers. The phone was not unlocked at the time, and the Walmart associate encountered an error after processing (they also had some internet/network issues); h...
Hi, just wondering what is the usual wait time for the moderator team to reply to a private message? Been over a day now. Needs them to fix my issues. Thanks for any help
How do I get my PUK code
Hello, I'm on a monthly plan and haven't registered for auto-pay, however I have enough balance in my account to renew the current plan for the next month. In this case, will the plan auto-renew drawing funds from my account balance? If so, is there ...
Hello all, Here's a little backstory. I joined PM on Dec 31st. I had to get a new PM number since I couldn't port my number from Wind. The same day, I tried selecting "Change Number" in my self serve account, entered my Wind number, and was taken to...
i got the $20 package for unlimitedcalling instead of the $25 one for unlimited calling and text . i heard it takes days and days to sort things with mods so im loking for my cheapest opion. if i go to addns thers a "text for $8 10 days us roaming".....
phone shows no service. how can it get started
Hi all, I have created a survey on the PM response time via SurveyMonkey.Feel free to responde to the survey. I will share the result out when possible. https://www.surveymonkey.com/r/6J63KL2
Hi, Ive tried to activate my sim multiple times last night, with 3 different credit cards but it still failed. I tried to use my old # and a new one on several attempts as well. It all went well on summary but after payment and activation, it says fa...
I've just signed up for PM and cannot get calls to work. At first nothing worked (calls/txt/data) but after updating my APN settings I was able to connect to the public mobile network and my data & incoming/outgoing txts are working. However, I canno...
I have a Samsung note 8 Canadian version.I entered the APN values as noted inhttps://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-note8I restarted the phone and found that the phone is using an APN below,which is different from the "Publ...
Cant make any calls because it says its a long distance.I live in Quebec and my calls are from Quebec.
I sent a PM 3 days ago in response to a porting issue - still no response from a moderator. How long does it usually take ? This is terrible customer service in my opinion.
Moderator_TeamWalmart misspelled my email, how can I change my email?
Good morning, I have a friend wanting to switch from freedom mobile and I'm just wondering if the promo is over for the big data plan that public had to port over from freedom and also did all the promos expire on Jan 1st for refer a friend and save ...
Let's say I have $20 credit in my account and I'm on the $35 plan/month. What happens to the $20 if I miss the $15 payment for the full amount. Would the $20 credit stay in the account until I pay the rest or would it go down to $0? Thanks
I have not gotten the 30 day free credit I signed up on the 22 of December 2018I went to the same store on the 31 of December 2018 and his account has already been credited for his plan for the free month I am very confused as to where my credit is
Hello everyone, Recently my friend (whom I referred) forgot to update his credit card and it expired. I received a text saying that I lost my referral reward since his account was 'cancelled' due to no payment. The same day he updates his credit card...
I got the 250 MB U.S. Roaming Data 10-day plan for $10 10 days ago, and since I'm in the U.S. for almost another week, I was going to add that same add-on again. I accidentally selected 200 MB of data, which I do not need. When I went to see why I ma...
Hi, I just got Public Mobile's $20 provincial-wide talk plan. The web site is not very clear on whether this plan entitles me to send and/or receive text. Does anyone know that? If it entitles me, then what is the restrictions and limitations, like ...
On 12/28/18 I ported in my number to a new account. I have an iPhone 5s. I'm able to call out on the phone and access the voicemail. I am unable to receive calls. The calls go straight to the voicemail of the old service provider. Has anyone else had...
I was looking through my credit card statements and discovered that since joining Public Mobile they have charged me the amount for my 3 month plan every 3 months. PLUS a $25.99 charge EVERY 26th of the month?! What isn't his charge? I removed my cre...
Hello, My renewal monthly payment was 29th Dec, but today Jan 2nd 2019 I changed my plan. At 29th Dec I paid $30, and today I paid $35 for a new plan. I wonder if I can get the partial refund that I had already paid. Thanks in advance.
