Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am looking for a little clarification on the International Texting. I have a plan which includes provincial wide calling, 4GB of data and international texting. I understand that data can be used Canada wide so I am under the assumption that text...
Edit: After some testing with @dohadotahmed, I have conclude that it's my phone's issue...So I guess... Nevermind, sorry for weird question... ---------------------------------------- Hi, This is not a Public Mobile problem but I am hoping if anyone ...
Hello! So I was all set to buy the Xiaomi Mi 5s - great processor and camera for the price. Then I thought, maybe check the network bands/frequencies for my home area of Montreal. From what I can tell I would only be able to get 3G on it, not 4G/L...
Hi, I ported my PM number out to Koodo recently and now I can't log into my PM account. Is that normal? I wanted to log into my PM account to disable auto-pay? Any advice would be appreciated.
Hi, I just purchased a new OnePlus 3T phone and had to order a new sim card as this phone required nano sims and my Motorola required a micro sim. I read online that getting a new sim card should be free but I paid 5.75?!?!Did I order the right card?...
Je veut debloque mon 5c bell pour public mobile vous voupez le faire ??!!
Hello there, I am heading to Tofino in a few weeks and the coverage map (https://www.publicmobile.ca/en/on/coverage) shows that my location at Long Beach Lodge Resort (https://goo.gl/maps/M36t5z7zAtD2) is just slightly outside of the coverage area (r...
So I browsed and tried settings herehttp://productioncommunity.publicmobile.ca/t5/forums/forumtopicprintpage/board-id/Plans_Add-Ons/message-id/3353/print-single-message/true/page/1In the "APN type" part, my phone (Note 3) wasn't given a choice to sel...
Anyone know if the Doro 824 from Bell will work with Public? Thinking about bringing my Mom over.
"Sorry, talk is not included in your current plan"That is the message I get when trying to make a call all of a sudden. My plan most definitely does include talk, text and data. My data is working though. The following is what shows up in my account ...
stupid me had same password old roommate turned evil need help account is closed atm and cannot make payment
Is PM ready for the onslaught of Promo renewals starting Jan 25th????Have you tested the renewal system with the promo being expired?If not, I would suggest getting the system in order now. Nobody wants to wait in cue!!!!!!This is your 2 weeks notice...
Just starting my 2nd month with PM. Great audio on my cellpohone!I went with 30 day option.Now on 90 day.I think I'm on Autopay.I have a balance of about $51.00.Got a text earlier today (cannot find again) that I think indicated that I was good to go...
I just update carrier settings in my iPhone and now it is "Public Mobile 27.0". Anyone knows the changes?
I still see rewards complaints coming along.So, Is PM MOD team addressing reward failures only for the customers who reported on this forum? or proactively they are adressing rewards Issues on all elgible customers even if not reported ?
Hi,So I just got a new PM number.My sis tried to call me (with european number mobile phone) but I rejected her call. However, although I rejected the call, she lost some money from her account.Was that because of the voice mail?I can't find the info...
Hi I'm having issues with my daughter's account. It's very important as she's leaving in 2 days for a school trip and her account was suspended. Account: #The account was active for maybe a month? I tried sending a contact us Email but it keeps gi...
I send message to shazia_k on Jan 6. and got reply :I sent a ticket to our technical team, someone will try and reach out to you within 72 hours. But since now problem still on , no one contact me.
Usually I would not post here, but have to as Public Mobile has no phone number and they do not reply to emails (I sent emails, waited over 48 hours, no reply). I was trying to add balance to mya ccount by paying $30 from my credit card. When I pay, ...
Added APN settings based on forum post. Rebooted phone. What am I missing?
I have a LG s2 and I can't receive pictures. Today is my first day with Public Mobile. I have restarted my phone and nothing. Any suggestions?
Hi everyoneI have recently changed my phoneSo my sim doesn't fit to new deviceNow I need a nano simAny body can help?
I have a Samsung s4. Data is on, have lots. I can receive sms and mms but cannot send mms.This began at Christmas. I have checked and double checked settings. Removed Sim etc. Help!
Hi, I referred a friend about 2 months ago, and its not showing up on my account (my cycle is coming up and it didn't factor in the discount).Specifically, I see Refer-a-Friend Reward($6) on https://selfserve.publicmobile.ca/Overview/, but once i cli...
I lost $6 of auto-pay rewards that had accumulated in my account because Public Mobile's garbage auto-pay system failed. You advertise a service as costing $38 a month, but it's actually $40 and you just scammed me of $6 because your IT backend is ga...
I referred my aunt to public mobile this evening and receieved the message from 100 for the congratulations, but a minute later, public mobile texted me back saying that my aunt has left public mobile. It is not true as she is currently using publi...
Activated my new sim card today. Signed up and paid for a "Text Only" plan. Ported in my old phone number from SoloMobile. Phone is not locked, IMEI is okay, and phone does recognize the new SIM as a Telus SIM, but I cannot send or receive any text m...
BonjourJe veux changer mon forfait pour celui a 20$ pour 10 jours mais je ne peux le faire du a un probleme technique du site public mobile pouvez vous m'aider svp ?
Just an observation as I have just switched to Telus for my home services. For those that think it will be a better way for getting service I am not so sure. I got my service on Friday, and I noticd that one of the TV themes was incorrect and wante...
Hello All, I have followed some steps on the forums to try and fix this but my phone contunally states "Searching" instead of connecting. I have no data, no cell service at all. Here are the steps I followed: 1) Make sure your phone is unlocked. if ...
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