Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International Minutes Do Not Work Without Minutes

Hi there, I purchased a text only plan from PM. I also purchased 200 minutes as an add on thinking that I could just use 200 minutes at a time. With this setup, I am unable to make calls without a phone plan. I'd like to return the 200 minutes I pur...

I should pay for 75$ dollars but PM charged me 103.48$.Why?

Hello everyone!My plan is $90 per 90 Days.And i have Loyalty Reward ($9) and AutoPay Reward ($6).So I should pay 75$ per 90 days.But PM charged me 103.48$ yesterday.How can i take my money back?Thanks!

Can't make local calls

i have unlimited provincial wide calling and cannot make a call after renewing my 3 month plan. It states that the call is a long distance call when it is not. It says the call is not covered in my plan, my plan has not changed in regards to calling ...

Resolved! Account suspended

My account has been suspended for whatever reason. I signed up 3 months ago and signed up with auto pay. I get this message on my account:"Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactiva...

Activation failed with obscure message

I bought my public mobile SIM card today and went to activate it and got to the end where it failed on the final page. I can't login to self serve despite receiving an email nor can I activate again (invalid sim error). All I want is to use my new nu...

My voucher is good but doesn't go threw why??

I didn't pay right away for the date I paid 5 days after and my voucher don't go threw an I doing something wrong

Locked out of account

Hello. I have been locked out of my b************@gmail.com. All I was trying to do was add an international calling plan.

Autopay didn't go through

Autopay didn't go through cause my credit card expired right before and I just activated the updated credit card. My plan expired on Oct 7, 2017 midnight and i updated my credit card on self serve with the new expire date and cvv number. I paid for ...

Renewal without my updated plan

Hi, So my plan expired today and I went to renew and wanted to add the 12gb option for 3 months rather than the 6gb option for 3 months. Instead, it just renewed my 6gb option and left me with a credit of $15. Is there any way for me to change this/g...

Resolved! The secret inside your cellphone (CBC Marketplace)

As new science fuels the debate about cellphone safety, we take a closer look at a little known message inside your cellphone's settings and manual telling you to keep the device 5 to 15 mm away from your body. We ask why this message exists, why it'...

Network coverage in Norther ON

I'll be traveling from Toronto to Calgary next week. Checked PM coverage and there seem to be 3 areas not covered:1. Sault Ste Marie to Wawa (not 100% is without coverage, but the biggest chunk will be here)2. Wawa to Marathon3. Marathon to Terrace ...

Resolved! Removing an add-on

Hi, I have the 200 min US and Canada Long Distance add-on but I don't see the option to remove it. Any idea on how I might remove it?

unlimited data and 'hogging' of the network

A thread got me thinking more about unlimited data. Someone said they didnt want unlimited data because it gets abused and slows it down for everyone else. I live in the country and recently got the telus LTE hub for my home internet. For those who d...

4G on a 3G plan

Hello all! I have spent a few hours today talking to friends and family about the plans and services here at PM; I’ve even got a couple of them to consider switching as their contracts with other carriers are coming to an end. However I was asked a...

Resolved! US long distance minutes not working

I have an active CAN US long distance 200 min calling plan which I have previously used 18 minutes from. It is my understanding that they do not expire but now when I try to make a call it tells me I do not have an add on even though my account is sh...

Wrong charge on September14.

Please reverse a charge of $68.99 on my credit account of 3773. I do not have your service and I don't want it anyway. This charge is fraudulent. Anna

conference call can not add 4 people same time

conference call can not add 4 people same timemy old provder i can do 6 people

Resolved! josegonzalez

my plan is not activated

Unlimited streaming data

Reading through recent threads I noticed people say they are not as interested in unlimited data but would rather higher caps. I am often in the states and notice that some carriers offer unlimited audio streaming data, meaning that if you are using ...

Total bullbleep

I changed my plan, paid for the new changes and till now my phone service is not back up..im very confused and annoyed at this point. Can someone please help me with this? My email is xxxxxxxxxx@hotmail

No service

I changed my plan...paid for the new service i wanted and now i have no network being given to my phone...please how to i fix this...my number is **********

PM's Unlocking Policy for December

So with the FREE unlock directive coming into effect December 1, I was hoping PM might shed some light on how they plan to approach this. I don't anticipate people leaving in droves, but people do need it unlocked for vacations, or phone switches fro...

September Community Rewards have been paid out

If anyone is interested, community rewards appear to have been paid out for September 2017. Good luck to everyone and hopefully, you were able to save a few dollars this month.

2 phones under 1 account?

I recently switched my wife and myself over to public and set us up under our own emails so now I have 2 login's. Is it possible to have two phone numbers/accounts under one email address? Thanks in advance

Public VS Telus - A simple price/data comparison

I recently made the switch to Public from Telus and before I make changes to do with money or make any large purchases I like to research to be sure I am getting the best deal. I was annoyed with Telus and the cost for very little data. The below com...

Locked out of account

Can a mod please msg me so I can provide account information to unlock my account. Obviously need to stop trying to guess which password I was using...

I still had a lot unused US data (10 days plan) from previous trip

I am going to US again soon in 2 days, can I have remaining data carry over? or I have to purchase another 10 days plan? thanks

Public Mobile, you beauty

Hello all! ‘Twas the night after the switch, and all through the apartment, not a single bit of anxiety, had surfaced from walking through departments. Okay, I’m lame. So, it’s been just over 24 hours since I switched to PM, and some may say that i...

Resolved! Data Add On US Roaming Not Working

I recently bought an add-on from public mobile for roaming in the US but it's not working. Data and calls are all not operational. I have checked data roaming which is on, tried resetting the phone and re-inserted the SIM but I have no connection on ...

Nobody can call me, please help!

I tried calling my phone with someone else's phone, but it says that the phone number doesn't exist.. Please help.