Lost phone

[Mstewart]

My dad lost his phone. He never set up an account on line as he is not tech savvy. He needs a new sim # he does not know his account # so I can go to a provider to get a new one as they ask for his account # when I go to set up an account on line for him it says they will text him a 6 digit # he lost his phone so how would he get the text? Plus he had a flip phone and never received texts. Please help

[cellphoneuser1]

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@Gabby wrote:

my daughter lost her phone and she has never register her phone online.  How can she stop the mobile plan?

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Click question mark to open a ticket.  You can't create a self serve account without a text message that Public sends.

[Gabby]

Please help. My daughter has the same situation lost phone and not register online. How can she stop the plan? Thanks

[Gabby]

my daughter lost her phone and she has never register her phone online.  How can she stop the mobile plan?

[Triguy · Accepted solution]

If he has a self serve account then it is on the top right hand corner below his name.  Otherwise contact a moferator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437