[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
2nd month free?
I signed up for the free month but I got charged. It was the flash sale. Who do I contact to fix the problem.
Resolved! Sim Cards Not working
I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them. When I got them and tried to use them, they don't work and I've now wasted 20 dollars. How do I get this either up and running or returne...
Autopay not working
Hello, My credit card was not charged for my monthly phone bill yet it’s in good standing and I used it today for purchases at retail locations. Could you tell me what is the problem? It’s been working since I joined and the issue was raised today.
Resolved! Samsung Galaxy A10 - Can't receive/send MMS
Hi! New Public Mobile user here! I set up my APN settings as per Simon, the chat bot's instructions and I can't still receive MMS. I also tried what's written on this page: https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-a10 and it'...
APN Not Working for Sony X F5122
Hi, my APN settings, or something else is not working for the Sony Xperia X F5122.The compatibility checker seems to say it's compatible but I did not see the F5122 just the Xperia X. Can anyone confirm or deny? Or have any tips? I've tried adding th...
net work not working
why my phone unable to receive and send messages and calls
Data not working
Hi there. I just signed up yesterday and I am finding my data will not work. I have followed all of SIMon's instructions to set my APN up but nothing is working. According to the live chat before I signed up they told me my phone was compatible with ...
no incoming calls or texts
My plan includes unlimited incoming calls, but in the last 2 weeks, no calls are coming in and no incoming texts as well . I can make outgoing calls. Please let me know what the issue might be
Public Mobile website down ... is this company bankrupt?
adding to the already growing list of incompetence, complaints and NO SERVICE..... now public's website says: "Application is not available"
switch over
hi there i am trying to switch from public to belli did this yesterday i want to know if the IEM will be relase soon now i got aprove with bellthanks hope i cant find out soon
Resolved! Data notification
Do you get a text or emailmessage when you are getting close to using your data limit for the month? thanks
Help please
Ugh frustrating so I activated my daughters SIM card & used my email address for her account I chose a plan added the voucher the plan didn’t go through the pin I added in isn’t working I’ve added two $25 voucher cards & won’t let me log in to see he...
2 months on PM and very happy and recruiting my friends!
duplicate thread
Resolved! Site down?
I went to check out the plans for a friend, and this is what comes up when I go to publicmobile.ca: Application is not availableThe application is currently not serving requests at this endpoint. It may not have been started or is still starting.Poss...
Resolved! New phone
Does Public Mobile sell phones? And do they have a tab system like koodo?
Broken sim card
Hello,My phone keeps telling me the sim card is crashing.It makes the phone completely unsable as I cannot use either the call/messaging function or data outside of wifi networks.One of the techs reset my account and it helped for a week but it seems...
Resolved! I got bough new unlocked iPhone , how tell PM I have a different phone???
This use case is not covered anywhere in this web site. My old phone is not lost or stolen. My new phone is an unlocked iPhone 6s. IMEI is clean. I'm giving my old phone to my wife, she's also a PM customer. This should be a common task but I can't ...
Resolved! phone number changed
I woke up yesterday to see I had no service on my phone, after some testing I determined that something had happened to the SIM card and I replaced it, changed it in the self serve, and voila, it was all working again. fast forward to today, I realiz...
Refereal code:xxxxxxxxxxxxxxxxxx
@hwang279 Members are not allowed to post referral codes on this website.
changing greeting on voicemail
HI, by accident i have used my PIN # as a greeting on my voicemail that is when my voicemail is activated the first you hear is "you have reached { my PIN #} in my own voice,then a generic voice " please leave a message after the tone" I have tryed n...
Resolved! Sent a text to 4 digit number?
Bizarre. I just happen to check my history and according to this today I SENT a text to a four digit number? I didn't!Any ideas?
Resolved! Cannot log in or receive reset email.
Just joined public and I'm unable to log in to self service or send a password reset to my email as it says my email cannot be verified. Maybe I mistyped it when I set up? Any tips on how to fix this?
Can’t get internet on phone
I have a iPhone 8 Plus. I followed directions for APN change but on my cellular network page all it says is apn then username and password. There is nowhere for the other codes it says to enter. I don’t know the username and password. How do I g...
Resolved! Network issues with iPhone SE
Cellular network fails to connect and disconnect unexpectedly. First time it disconnected, did a full reboot and reconnected fine. Second time it disconnected and won't reconnect.
I port out my number phone number
Hello Public Mobile Team.Ayer me vinculé con su empresa Public Mobile. Hace días ya compré mi línea online y ayer la activé, pero todavía no recibí llamadas porque hubo problemas con mi número. Hoy por la mañana recibí una llamada de uno de sus opera...
