Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there!I'm trying to reset my password so I can log into self serve but when I submit my email address, I see the following error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Hello,My TD credit card is being charged every month for $40-$50 even though I have not purchased anything from Pubic mobile . How can I get this sorted out and my money reverse back to me ?thanks monisha
I recently ask my wife to use public mobile, we went to a shop who sell PM simcards and ask them to port her number in, I also instructed them to make me the referer but they said they didnt see any section for that, so they continue the trasaction i...
Hi, I've been having a problem with receiving calls from eBay Customer Service 1-866-540-3229. Its being going on for a year or more, but since I don't use them much I didn't think much of it and assumed it was a problem on eBay's end, but after ta...
I’m helping a friend get signed up and she gets this message. Anyone seen it before
So this is new... My plan was scheduled to renew and swap over to the updated $15 plan. I have autopay in - and I have a $135 credit on my account. But - my account status is "Plan Expired". Normal? will this just fix it's self or will I be geting c...
I'm on a provider, but I wanted to change to another company, but I would like to have the same phone number. Is possible with public Mobile?
Hello, I've set up autopay and I recieved texts that my payments were being recieved plus I recieved the text for the $2 reward. However my account has been suspended. How do I get this cleared up? Help someone
hello, everyone,who know how to get more reward? thank you
I have a $10 for 50 minute canada-wide prepaid plan.Starting today I can't make any calls, I get a message... "Sorry, we cannot complete your call, you do not have an activated long distance add on.." I have looked at my call usage and totalled it u...
Hello, I have been billed twice in the same month for the last two months. I recieved a "service error" reimbursement for the month of April. Nothing for the month of May. Please assist ASAP. Thank you.
Is there someone that I could actually speak with regarding phone plans prior to making a plan decision?
Hi i lost my phone, i got a new sim card i want to transfer my number . how can i do that
Account needs to be recreated
When I enter my IMEI I got the following message:Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. Please try again later.WHY?HELP!Thanks,Daniel
Hi, I am having issues activating my sim card as they tell me to pick a new number then contact PM. However, the link to contact is broken and I do not know how should I proceed or who to talk too.
Where can I find the complete list of International countries and the calling rate for Public Mobile?
My voucher won't work and says my account is suspended and my bill was due yesterday and I got minutes today it has only been one day
why cant I change my plan it keeps saying error. Ive been trying for 3 days. Had no trouble adding money to account though.
I have a voucher here I bought at superstore in yarmouth ns and it does not work at all. I can't get any help at all anywhere with this problem...I bought a 5 and 20 voucher and the 5 worked and 20 never. @Moderator_Team
Renewal date is today. Lost all service! I even needed to register myself as a new user! help!
Hello,Is there any option to change my existing public mobile number to my other previous number which I am not using anymore. And will my all existing offer be valid with the change?Thanks
I have noticed that every time now I am on a phone call for over half an hour or less the call will drop and I am disconnected.what is going on as I am within service. It is not an account or SIM card/ battery issue.
Account is activated with $3 credit it is on autopay and have received a text saying my bonus points have been applied but when trying to us the phone I get a message that I need to pay my account.
I received an activation failed notice when trying to activate new account. My credit card has been charged. I tried logging in to My Account, but my email is not recognized. How can this get resolved?
The PM website has never been what I'd call fast, but today it's brutal. About 3 minutes to log me on. Then I try to review my payment transactions for the past few months - been on PM since Dec last year - to find I have no transactions. Not what m...
Hi, I paid my bil on the 29 of May, however my phone is not activated. My visa bill says the money has been withdrawn. Can you please look into this matter. My account number is 1000000xxxxxx, phone number 403 xxx xxxx Thank you EDIT: Personal info r...
Hello: when are the point for the the community added to my selfserve page. I might wait until they are added because I contributed that information and those thoughts and time and it would be cool to be rewarded. My email addresses are th...
Hello, I would like to refer a family member to come onboard Public Mobile, but she came across this ad in Kijij, which offers $25 credit. Is this legit? Isn't the $25 promo over? Or are there special phone numbers that are entitled to $25 referra...
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