Failed port

[Dawn88]

Account needs to be recreated 

[computergeek541]

These two threads have been merged to make it easier for you to find your answers.

[ZfromVanC]

You will need to private message a moderator. Explain the situation and they will help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Current moderator hours are:
Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

[Dawn88]

Account needs to be recreated how do I get help with this?

[computergeek541]

---

@Dawn88 wrote:

Account needs to be recreated 

---

If you are trying to port a number from a carrier from which that phone number is no longer active, you will need to contact that other carrier.

[lukealex121]

You’ll need to message the @CS_Agent , as they can help with porting and account-related issues. Note that the wait time is up to 72 hours. Ensure that you include the provider you were trying to port from and the account number with that provider so they can look into the status for you.