Number Porting not successful

[anishsehmbi]

Hello, I had put in a request to port my number today at 12:45pm. My number was initially with Rogers. I called Rogers and they mentioned that my porting request was successfully approved and processed. My previous SIM with Rogers doesn't work any more.

It has since been over 8 hours and my number on Public Mobile is still not ported. Who do I reach out to? 

[anishsehmbi]

PM is working on the temporary number that I was allotted when prdering the SIM card.. my actual contact number is not reachable. I've tried restarting my mobile phone multiple times but still can't seem to get it to work. I've sent them a message, thank you. 

[Sansan · Accepted solution]

So you can't receive incoming calls to PM? Did you restart? If it's still not working,  send a message to cs agents of PM to review the account and fix it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[anishsehmbi]

I did remove it, yes. Physical SIM on both Rogers and Public Mobile. 

[ORNGNBLK]

@anishsehmbi  I have sent you the porting teams number to your inbox. Check it and give them a call to assist you. Hope this helps

[Sansan]

So if your Rogers sim no longer works, your Public Mobile should be working.  Did you remove or disable the Roger's sim? Are you going with physical SIM or eSIM with Public Mobile? Did you insert or enable it?