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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how do i port my koodo phone number!!!

this is so annoying!! iv been an hour trying to get my number ported!!!! i NEED THIS number!!! not a new one!

15$ Plan, did not get $5 off for eight month, Did not get extra 250MB for signing up autopay

HiI just switched to the 15$ Public Mobile Plan TodayIt says I get $5 off for the first eight month andI get a bonus of 250MB if i sign up for autoPayThere is a link for the adshttps://publicmobile.ca/en/on/plans/15for250MB-3Gspeed I signed up for au...

Resolved! SIm Network Unlock pin

my old phone died i got a new one a when i put my sim card in this comes up sim network unlock pin.. is this away to unlock the phone

Lost username and password and nip

Hi guys I've lost all my info and I can't get to my account to update my payment options my line was cut yesterday I need a moderator to help me retrieve Info thx

Re-activate service

Hello!I was a Public Mobile customer for many years, but my service lapsed in the fall. I am wondering if there is any way I can re-activate my account and my contract? Cheers,Rosie

Resolved! What is the default PM SIM PIN number?

I have an application that requires me to remove the PM SIM card pin number. However when I try to do this it asks for me to type i my existing SIM lock pin number. I have no clue what it could be and according to google I need to get this pin from m...

Incoming calls

Hey I'm having issues with my phone's long distance incoming calls can someone help me and local sometimes

Transfer phone number Public to Public

Hey Guys, One of my phones i need to move away from public mobile as I need to be able to raom internationally on it. I would like to port one number away and then move the other number on to the ported account as I have more loyalty discounts on tha...

Resolved! Need Clarification

Can I buy Simcard from Walmart or any other physical store and do activation and port it my self online? if it is possible how?

Help

I topped up my account and was charged twice. I would like to get a refund

Resolved! Missing Credits

I was getting a monthly credit for loyalty and prepay. It was missed on the oct billing and I received a text that it was an error and that it would be corrected on the next billing. The next billing was in Jan and there was no adjustment for the p...

Phone not working.

merged with 488724#M105177

Resolved! Today I referred a friend but did not receive a text confirmation.

Today I referred a friend but did not immediately receive a text confirmation as I have in the past but I can see the new number on my account. He set it up early AM today or very late last night. But just in checking I did recieve a text at exactly ...

Resolved! Android update schedule

Is there a link where it shows when an upcoming software or security update will be rolled out for android phones? Or will they be on the same day as this link shows for Telus phones https://forum.telus.com/t5/Mobility/Software-Update-Schedule/ta-p/5...

Not receiving some text messages

I've been having issues with receiving some text messages. Some don't show up at all, others show up hours later. This has been happening consistently for several months. I purchased a new phone (iphone XR) in hopes that it would solve the problem...

NO SIM shows after number transfer

hi, i just transferred my number from Fido to Public and activated my new SIM card. it has been over 2 hours, but my phone still shows NO SIM with new SIM card in. Has anyone come across the same issue? thank you

Resolved! Autopay went through, but account marked as inactive

Is anyone else having issues with having their account marked as inactive today in error? Autopay went through, but my account is inactive now and I can't even login to My Account. My son's phone wasn't working either, but his account doesn't show in...

Resolved! Community Rewards

How long do earned community rewards last? Do you earn them for the month and then they expire the next? Once you earn say $1 of community rewards do you get that reward every month ? I could not find the answer to this any where. Thanks!

verification code not received

I wanted to set up and SIGN UP FOR YOUR SELF-SERVE ACCOUNT. After I had written my phone no, I received a message that I need to put in my activation code sent by a text message. The message never came. I repeated the process, but the result is the s...

Resolved! When not connected to the Telus/Public Mobile network?

The plans specify that you have to be connected to Telus/Public Mobile networks or you need a roaming package. Talk, text and data services refer to services offered while connected to the Telus/Public Mobile network. For service when not connected...

Resolved! Can't access the internet using my cell phone

I am new to Public Mobile (since Jan 17/20).I can't access the internet using my LG G5 cell phone and the $25 PM plan.Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disc...

Resolved! Clarification on unlimited Canada talk

I just signed up to Public Mobile yesterday with a $25 dollar prepaid plan. I just would like clarification on what unlimited Canada Talk means here, is it incoming AND outgoing or just outgoing?

Invalid page on last payment screen 🤔

Hello all, Just trying to sign up and it's giving me some difficulty. Filled out form, sim#, and payment screen...them on final screen says the page is not available with a link error. Tried to do it all over again... It says sim# is not valid, I'm a...

Resolved! Data not working on LG G4

I've heard this can be a problem with this phone, but I was able to fiddle around with APN settings on Virgin until it suddenly started working. But none of the settings I've tried from the forums have worked yet on Public Mobile. I've heard mods can...

Minutes

Hello, is there another way to track ur minutes used or do I have to sign in to always check my usage

Writable sim card

Does public mobile offer writable sim cards so I can clone my sim for my smartwatch?

Resolved! Plan

I have the $25 plan and since I've been with you i get a bit of data every month. But, last month i did not get any i looked and thought ok maybe its been used. But i do not remember using it so, I kept a close eye on it this month when I paid my pho...

Resolved! USA Talk and Text addon- can you call within USA and to Canada?

Going to Arizona for 2 months. Wondering if the "USA Talk and Text" addon for $15 for 10 days will allow me to make calls in both the USA and back to Canada? I currently use the $25 plan on autopay and think I could drop down to the $15 plan and add...

Resolved! Rewarding a Friend

A friend told me about Public Mobile a few months ago. I have been a very happy customer sincle the beginning of October, 2019. My friend has just activated his account today. Is there a way he can be rewarded by Public Mobile for letting me know ...

Re: Phone not working

My phone does not allow me to make calls. It worked before and just stopped few days ago and there is a lot of minutesIt give me this message: "this call is not covered by your plan"Thank you edited by computergeek541: account information removed

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