Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked out of account

In trying to log in to update my credit card info (expiry change), I got locked out my account. The password reset is not working. Please help!

U.S. Talk, Text and Data Bundle

Hi have a couple of questions:Going to the US this week and planning to purchase a US Talk, Text & Data Bundle... 1) I understand that it's unlimited texting -- but does that include texting pics ?2) I understand that it's unlimited Talk -- Will I be...

Resolved! Change plan - not allowing to do online says to call *611

On the site it says "We thought you should know that you will not be able to move back to your previous plan once a change has been made. If you still want to change to one of our new plans, please call *611." When calling there is no option to chang...

My Plan disappeared online

My plan disappeared online! I think i'm going to panic. First of all, the autopay didn't go through as usual and therefore, I was going to manually make a payment on my own as usual.When I logged in, I realized my plan is gone! (so are my other fami...

Plan change error

Trying to change my fathers plan online everytime I click on the Change Plan button on my profile page it brings up a blank page with no options to read threw , gives me a "try more options" link I can click on but then it brings me to an Error 404 ...

Resolved! Forgot the email address associated with my phone number.

Hi,I created my account a month ago and since have had a hella time getting a phone that worked. (Not a public.m problem, a hardware problem.) Finally, have the phone, and my first month is up and it needs payment. With all the different phone...

Remember the 10gigs for $60 special that some of the 'other' providers offered in the past?

Remember the 10gigs for $60 special that some of the 'other' providers offered in the past? Does public mobile have that ever, or what is the closest deal? What is the best deal for 10gigs (or more?;)) of data ??

In the States now, cannot buy data add-on

Asking for a friend He is in the states now, Ran out of data from the talk/text/data combo so he wants to buy another data only add-on. He gave me the user login info and there is $43 in available funds sitting in the account. Calls and text are work...

can't work on sms and pictures message

I've joined since 21 Oct and SMS could only be worked on my phone for first 3 days. Until now, I have tried so many time for puting in and out the SIM card, it can't work.

Data not working and 300 MG left

My data was working great but I still have 300 mg left and not working anymore?

Over payment charged !!!

I received my credit card bill and They over charged me twice and I tried toChange my plans from 25 a month to 10 a month and got billed $58.71 and $16.95 Why I'm paying so much what is this ?

Resolved! Cannot Connect to Network

Hello, This mornig i noticed that I was unable to connect to the network. Upon clicking the network icon on my phone it gave me a few reasons why. 1) Exhausted Data Plan - I am under the data in my monthly plan currently at 1.25GB of 2.0GB2) Your Ba...

i updater my plan after two days of not having minutes, nothing is working.....

so my minutes ran out on the 4th of november, so i purchased a 25 minute voucher from walmart and added it to my account, and after i changed my plan from 50 to 45 dollars a month im not able to call or text after already making the payment, when i t...

Remove AutoPayment

Wife signed up for autopayment for a temp sim but never registered the # online and can't access online account to remove auto payment. SIM is no longer with us, so can't use that number to get a text to register. Don't see a call centre for public ...

Resolved! changed plan now no service

Hey guys, I switched to a new plan yesterday my accounts updated but its acting like it is not.Have messaged MOD yesterday and no reply yet.Any way to hurry the process along ? or am i at the mercy of the mods

Rewards Calculated Incorrectly

My rewards were calculated incorrectly and would like somebody to look into this before my card is charged. Thank you.

Resolved! Mexico DataPlan?

Travelling to mexico for 1 week and I am looking for a data plan for Mexico, what are my options?Thx

Porting issue

Hey all,I switched to public mobile yesterday following all the information PM gives, but I can't recieve calls, send or recieve texts, and my data doesn't work.I have checked the APN settings, which all look correct.I can call out, but it shows up a...

Paying for my brothers phone

Hello. My brother has a phone with you but I would like to pay for his bill every month but do not want him to have access to my credit card information. Is this possible

Porting issue

Hi Folks, I just want to start off by saying thank you for your help and input! Here’s my issue: I’ve tried to port my home phone number with Telus over to my mobile phone with Public Mobile. On November 3rd I filled out the change number form online...

USA text without addon

Hello Im planning on going to the states and wondering if there is a fee for every one text that I recieve than to get a add on. Maybe if I get 10 texts in two weeks. Dont care if it would be 30 cents each. Tried looking with the fine print and could...

Lost sim don’t have account details

I lost my SIM card and don’t gave my account details how can I get my plan back or if I cancel do I get a refund pro rated

PLEASE RESET AND SEND ME MY PASSWORD! I have been locked out for over a year! insane...

I am extremely frustrated and I need an admin here on Public Mobile to reset my account. I have tried numerous times to do a password reset but to no avail, a password was not sent to my email. I gave up trying and now and its over a year. Anothe...

Registered, but no welcome email or access to self serve account

This is more of a question for a moderator or employee. I registered a 2nd sim using a 2nd email address. During the process (3rd attempt) it said it failed and to try again. Shortly after i got a notification on my 1st account advising a referred fr...

Looking for suggestions for new phone.

I'm looking for a new Android phone. Any suggestions for one with the latest version or one that will get upgrade to new version? I'm on a budget of $300 and don't want to go over.

US Roaming - Talk, Text and 250 MB data with $20 1 GB US Data

If I purchase both the 1 GB US Roaming Data addon and the Talk/Text/250 Mb Data plan for my trip to US, will i have 1.25 GB for my trip or is the 1 GB data redundant with the 250 Mb data that comes with the talk/text plan?

Resolved! Loyalty rewards after porting out

hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...

NEW Client - Invalid sim?

I got a brand new sim and went through the activation process until the credit card portion. I put in my info and got an error. When I went to start again it said the sim was invalid. If I cant fix this in 24 hours I am just throwing the sim out beca...

Can't send international text.

I have international text on my plan and I've tried everything from adding exit codes and + sign and I just can't seem to get it sent. Just says "message not sent". Help!

Can't send texts

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it look...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Locked out of account

U.S. Talk, Text and Data Bundle

Resolved! Change plan - not allowing to do online says to call *611

My Plan disappeared online

Plan change error

Resolved! Forgot the email address associated with my phone number.

Remember the 10gigs for $60 special that some of the 'other' providers offered in the past?

In the States now, cannot buy data add-on

can't work on sms and pictures message

Data not working and 300 MG left

Over payment charged !!!

Resolved! Cannot Connect to Network

i updater my plan after two days of not having minutes, nothing is working.....

Remove AutoPayment

Resolved! changed plan now no service

Rewards Calculated Incorrectly

Resolved! Mexico DataPlan?

Porting issue

Paying for my brothers phone

Porting issue

USA text without addon

Lost sim don’t have account details

PLEASE RESET AND SEND ME MY PASSWORD! I have been locked out for over a year! insane...

Registered, but no welcome email or access to self serve account

Looking for suggestions for new phone.

US Roaming - Talk, Text and 250 MB data with $20 1 GB US Data

Resolved! Loyalty rewards after porting out

NEW Client - Invalid sim?

Can't send international text.

Can't send texts

How to earn points on the community boards?

4G Speed

No option to pay

Can't pay for the plan.

No Service