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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Samsung sgh-a667t not receiving MMS

Hey everyone. Im currently downgraded to a samsung sgh-a667t slide phone. Everything is working fine for the most part aside from picture texts. Does anyone know the issue? I’m pretty certain it’s an APN but I’m not sure how to go about fixing the se...

Resolved! No Service

Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no...

Resolved! invalid sim when registering

Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I got as far as selecting the phone number but didn't actually pay b...

Resolved! No data service

I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere ...

Paid for plan no service

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed. Date Tra...

My phone showing unregistered sim

Please help me to re activate my phone need that phone number phone number removed by computergeek541

Resolved! Re: Phone Number Changed On Its Own

Help! My number changed after a quick trip down to the US. Now my other number isn't working. Help this is a business number

Resolved! Directing to moderator

I've noticed when people ask questions of the community, they are often directed to click a link to talk to a MOD. How do I make this link for someone? Thanks

Resolved! Rewards for helping community

Does anyone know how much money it takes off your phone bill to ask a question or answer a question for the community?

Resolved! my autopay reward was not credited to my monthly payment

my autopay reward was not credited to my monthly payment. how do i fix this and get my reward?

Resolved! Lost Sim card while traveling, no self serve

Hello friends , unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

network access checking

I have been trying to check my phone for several days but it says the network checking is not available. I ordered a sim card anyway and activated it but cannot get on the network. If this continues I will have to cancel the service.

Resolved! I added the amount due to my balance, but I am still in Plan Expired.

I forgot the due date. So my balance was not enough.I added the amount due to my balance, but I am still in plan expired.What shall I do?

Resolved! Renewed monthly plan but service still not working

Self serve says account is active but I still am unable to use my device/service have tried the lost/stolen trick with no luck

Plan not Working

Good Day I have been a client for a while now, but however I am new to the forum, I recently made a trip to the USA over the Memorial Day Weekend, I got the roaming add-on also somehow ended up getting the USA/Canada Long distance, however was not a...

Resolved! Change the plan

Hi, folks,I tried to change my plan from $25 to $40. I just transfered to public, and it is the second day I am enrolled in the plan. When I choose the $40 plan, it ask me to pay $40 rather than the gap.I am not sure about this, is there any one can ...

Resolved! Unable to Receive Calls After Transferring Phone Number

Hi, I recently transferred my phone number from FIDO, and I'm able to make outgoing calls but I'm unable to recieve incoming calls. I looked around the forum and believe this may be a porting issue which would require moderator help? Any advice would...

Resolved! SIM card

My SIM card is locked

Autopay not working! Account suspended

HiI had register my autopay. It’s go thru several months. What happens this time?It has a problem.The credit card is still registering in my account.why my account suspended ?Either I can’t make a payment..I sent private email to moderator but no a...

Adding Voucher and Making Payment

Hi, I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added. What do I do?

My Public Mobile Experience (1 Year of Service)

Hello Everyone! I just thought I’d provide some insight into my experience with Public Mobile now that I’m coming up to one year of subscribing to the service. I hesitated during my switch over to Public Mobile and I think I can probably help others ...

I can make calls, but not use data

My phone can't seem to get a data connection or send texts? I'm not sure what's going on; I've got a 6GB plan and the phone doesn't think I've used nearly that much, but I can't send SMS either. I've done the on-phone troubleshooting, and throwing a ...

Resolved! Long Distance issue for people calling me

When some people call me from either a landline or a mobile phone it tells them the number is long distance and to add 1. When they do that; it tells them that it's not long distance and not to add 1. It doesn't matter if the caller is local or not b...

Resolved! Account suspended, unable to process transaction

Hello @CS_Agent . My service is currently suspended and I cannot pay using my previously saved credit card. The message I receive is "Unable to process transaction". No details of the card have changed. Trying to work around the issue, I deleted ...

Resolved! Picture messaging included in texts?

Hey all, hopefully a simple question here: Is picture messaging included in the unlimited international texts option?

Numbers available?

What area code(s) and exchanges with PM are available for an Oakville,ON number?

Phone plan

I purchase the phone plan 50$ per month with the unlimited talk and text in the United states but now that i’m actually in the U.S. i can’t call or text

Resolved! New Canada long distance add-on?

Just noticed this as I was about to buy the US add on for some extra minutes. 500 min Canada-Wide Long Distance - for $5? Thanks not bad as I usually buy the $8 add US add on.... will buy this one now! YAY!!!

What is happening to Public Mobile?

I was not understand why are people using PM Network always getting in trouble with calling, messages..even me. That is never happing with other Networks Telus, Roger.. because these function ( call, text..) are very basic of the phone.Thanks.

Tax exempt

Hello, I am a Native and I have my cards + live on reserve. I have another phone with another company and I do not pay taxes on my services as I am a native residing on a reserve. I was wondering if this is an option with Public Mobile. Thanks