@Khenry98 wrote:
How do I change my number after already using up the (1) time per 30 days? Accidently tried to port old number over after account was closed now I can’t recieve calls I can only make them and can’t recieve texts unless I send them
You are allowed to change a number, by picking a number from PM available list, once per 30 days.
But there is no time limit restriction for porting number to the same PM account.
Number porting is a 2 steps process:
Step 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should send a private message to moderator to investigate. Moderator wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Step 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.
Who it your old provider?
Are you porting a landline or VoIP number to PM?
If yes, it will take up to a week to port.
If you port from a mobile number, it may take up to 2 days to complete. You can continue to use your old SIM card until it stops working. Then, start using PM SIM card.
