Voucher did not work!!

[Linda3]

My voucher  won't work and says my account is suspended  and my bill was due yesterday  and I got minutes  today it has only been one day

[Dogbert]

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@Linda3 wrote:

My voucher  won't work and says my account is suspended  and my bill was due yesterday  and I got minutes  today it has only been one day

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It can take upto 48 hours for the voucher to become active.

If it doesn't become active after 48 hours; call the customer service number on the back of the voucher.  I've had gift card activations where it didn't become automatically valid and the customer service agent had to manually activate it (they can see the transaction, but something with certain gift cards).

I read from others that sometimes the 611 option (load using phone) works, when online fails.

Good Luck!

[computergeek541]

@Linda3, I've separated messages from a different thread and merged messages about your issues into a new topic.

[Dunkman]

From previous thread:

 

Linda3

 

Great Neighbour / Super Voisin

40m ago

Re: Voucher did not work!!

My voucher  won't work and says my account is suspended  and my bill was due yesterday  and I got minutes  today it has only been one day

@Linda3 

If your voucher is not working, did you try dialing 611 and entering voucher number.  As stated in previous thread, you may need to contact moderator to fix voucher issue.  Only problem is that it takes 1-2 day response time.  If you need service asap, you might new voucher and use the previous voucher for next month once moderator fixes issue.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

My voucher  won't work and says my account is suspended  and my bill was due yesterday  and I got minutes  today it has only been one day

@Linda3 

If your voucher is not working, did you try dialing 611 and entering voucher number.  As stated in previous thread, you may need to contact moderator to fix voucher issue.  Only problem is that it takes 1-2 day response time.  If you need service asap, you might new voucher and use the previous voucher for next month once moderator fixes issue.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[sunflowershine]

@Linda3 Do you mean under "My Account", your status is "Suspended"? 

[Anonymous]

@Linda3  - You might want to contact the moderator team.  They might be able to get you up-and-running faster than if you wait and see...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)