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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Blocking members from commenting and bravo your posts.

Is there a feature by which a member may block certain members from commenting and bravo their posts?

new activation

i have a sim card. never could pay it because i could not get any help in doing so and where to do it so my account was supended i asked a few tmes for help never recived any. i want to get a mew plan that one that is 40 dollars. and i wouls like to...

Closing my account with my previous service provider

My old service provider is Videotron. They told me that Public Mobile needs to contact them to reserve my telephone number and to cancel my active account. I activated my Public Mobile service on October 6 and I am advised after calling Videotron Cu...

$50 3G 8Gb, data is not working, Iphone X

Tried:Placing sim in multiple phonesreseting apn settings/ manually entering them, restarting phoneturn on/off LTE, restarted phoneturn on/off roaming, restarted phone manually turned off auto cell network and selected PM network, restarted phoneturn...

Resolved! PM forum is a good social forum.

This forum with it's rewards is a good thing but is mostly a social forum. The rewards for posting questions and comment in addition to bravos are incentives to log on and peruse and interact with other members.

Resolved! Opt out of PM notifications.

Is there a way to opt out of PM notifications? I cdon't see an option to opt out or un-subscribe, or am I wrong?

SIM card became invalid

My iPhone 6S has had a valid public mobile SIM card in it for about a year. An hour ago it errors out saying the SIM card is invalid. Tried rebooting the phone and reseating the card. Nothing seems to work. What would cause a less then year old SIM t...

Resolved! Blocking certain SMS numbers?

I've been receiving SMS spam from a number based in the UK. The message is "xxxxx is your Messenger code to verify your phone number". I have not requested any "messenger code". Is there a way to block SMS messages from this number? ThanksPaul

Keeping a number

Hi all, I am out of the country for six months at a time, can I keep the same number without having to pay the full monthly fee?

Moderators - Improving the service

The Moderators takeing 48hrs+ is obviously a problem for those who need an urgent service when they have a serious problem that the community can't handle. I can not work without my phone, if my service stopped, and I could not get it up again withi...

Cancel account

I need my account canceled! I no longer have the sim and will not pay for another month that I'm not using

September Community Rewards are up

I just got my first ever community reward Big shout out and thanks to all of you for helping me fit in and give so much great information for me to learn Check self serve!

Resolved! Recent Koodo promotion, misleading registration flow

So I received a text message about switching to koodo. I am willing to make the change myself without paying a random Koodo kiosk $30 for the artificial "connection fee". I follow the links provided, how do I $%@#!#'ing setup this promotion without h...

Unable to receive calls.

Hello, I recently activated with public mobile and used my previous number from another carrier to do so. Everything seemed to go smoothly, but when I started up my phone I received a message saying that there was a problem and that I needed to go to...

Transferring my number out of Public

I attempted to transfer my number out of public to Telus. It would not successfully transfer the number then my account from public mobile just got closed, the Telus rep spoke to the public mobile rep who said it was closed due to port out. They are ...

Unable to retrieve password for self-serve account

Hi there, when I use the "forgot my password" option for the online self-serve portal, I get the following message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Ultimately I want to cancel my account. I've already ported my number over to Fido....

Experiencing difficulties processing your request to move your number

Just trying to get my number transferred over from bell to public. Received the subject line as a text fro public

change plan from $10 to $ 20 plan for unlimited Talk province-wide for 30 days

I tried to change my $ 10 plan to $ 20 unlimited talk as renewal cycle as tomorrow ( Oct 7 ).Hope I can do it this time. Please send email if someone replies and the new plan will start as the next renewal cycle as tomorrow. Phone # 250-xxxxxxxxxAc...

Wanting to add data to a current plan

Hello everyone, My friend wants to add data to their current plan, but unfortunately he is unable to login to his account and he is unable to reset his password. What can we do about this situation? Please let me know.Thank you.

I just activated but my SIM card is not working, how can I create my self-serve account?

Hi all,I have just activated my service with Pubic Mobile, porting in my phone number from Koodo. However, my SIM card is not working (apparently I got a defective one). Now I want to activate my self serve account, but they require a validation co...

Credit Card Expiry Date Change, Forgot Password not working, help please

Hi Community, So my grandparents signed up for a $10 Public Mobile plan and their cc expiry date has changed, their password they wrote down doesnt seem to work, doing a Forgot your password multiple times now and still no email. Would appreciate if ...

Resolved! Keep my old number after cancelling

I submitted a request to carry my old number over from my old provider when I signed up for public mobile and it didn't work. I have messaged the moderators with new information to try again. The problem is, my billing period ends tomorrow, so I'm w...

Resolved! URGENT! Account suspended!

Hello; so I paid my bill and the amount needed to pay for the plan is in the account. I'm not on auto pay and do this manually, but had no issues until now. It says my account it suspended and to ignore it if there's enough funds, which there is. It...

Resolved! Transfer Number to Public Mobile

So I completed everything on the page https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/msisdn-swap/ And when I clicked on the button Submit it loaded for one minute and after that the loading gif dissapeard and I didn't saw any message lik...

I never received sign up bonus.

To: Moderator_Team Moderator yesterdayI never received bonus for signing up another person during last promotion for $25 . The other person did receive the $25. I sent a message to the moderators but never received a reply.

Resolved! No Mobile Data!! same question no solution!?!?!??!

hello to all who are willing to offer help and others who are desperatley looking for a solution in this forum!! I just switcched to Public Mobile with a plan that includes Voice, text and DATA.. I activated my plan; I receive calls and can make call...

Resolved! No Service on iPhone 7

My phone has been working well for a week now until it suddenly lost service in the middle of the night. It just appears as "No Service" I tried restarting the phone, resetting the phone, taking out the sim card, tried it on another phone and I get t...

help

Hi, My number isn't being changed. I just came from Vancouver to St. Johns, Newfoundland. As such, I tried to change my number, to an old number. The number change was a success but then I couldn't receive calls or texts. I call the customer service ...

Getting Help Quickly from Public Mobile via their Facebook Page

I have found the Community to be very responsive and helpful in resolving many issues I've had as a new Public Mobile user. During a rather frustrating activation experience at a Walmart, where the activation portal was down, I was able to get a very...

Resolved! No service all of a sudden

Been a PM customer for a couple years now with no issues and out the blue I have lost service. I've messaged the mods, but wondering if anyone else knew any tricks in the meantime that might fix. iPhone 7, have hard reset and pulled SIM and replaced ...

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