Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was setting up my new account, and got to the last stage. I noticed the zip code was wrong, so I pressed the "previous" option, to correct it. Once I got back to that screen, the sim card was now coming up as invalid. So it somehow activated it, bu...
Please help activating my sim card with the phone number xxx-xxx-xxxx. The activation was finished but the line is still not working. I have been waiting for more than 2 hours. No phone transfer was done. I was provided a new number. My phone is co...
Hello!My friend just subscribed to PM. A phone number was selected and properly activated and his phone works. Payment has been processed successfully.However, his account login has been disabled. It turns out he used that account about a year ago...
I changed my auto pay to new card...then it didn't take out the money..I topped up the account...but how do I get it suspended?
Hi All,There were 2x $20 and 2x $5 prepaid PINs purchased at once today (Jul 15, 2019) at 7:43 PM at the Metro store (all 4 PINs are printed at the same receipt).I first tried to use one $5 PIN for my number and another one $5 PIN for my mom's numbe...
Hi, I can’t use my data anymore, I had some left and I even bought a 1gig add on and I still can’t use it. Why am I unable to use data?
Hello, I used to have an account but suspended it for a few months. I can't log back in (password invalid) and I can't reset the password (account disabled). I also can't reactivate the sim card with a new account (invalid sim number). How can I ge...
Hey there i just ordered and received a Sim card, im looking to set up a plan on my phone, but i think i messed something up. When i ordered the sim card i put in some info including my phone number and email, a few emails were sent to me telling me ...
Hi There, I keep going over my 6G monthly data limit within the second week of service. This month I reset my cellular data history on my iphone to monitor my usage. I am currently at 2.5G and public mobile has stopped my data. Previously I've had to...
I went to the store to port in my number but the online activation keeps failing so the rep called support and they finished the activation I have service on my phone but cannot make or receive calls or text message but the LTE signal keeps flickerin...
Looking for a cheap first phone for my daughter, and I'm wanting to confirm that this phone will be compatable with Public. Amazon.ca link: Alcatel Tetra I'm thinking it is based on the info given, but I'm pretty noob when it comes to cell phones.
I recently tried to port my Bell phone number but relized it won't work due to it being inactive. Now im stuck with not being able to receive any calls or texts. Is it possible to get back my PC mobile number which I started with?
Hi, Will I get a text message to notify me when I used 50% then 90% of my data as koodo does or do I have to keep track of it myself? thanks
I setted up everything and paid the amount, but when it was activating, it gave me an error and I was still charged but now when I got to log in I can't and when I try activating the SIM again, it talls me the SIM is INVALID. Please help!
Hello, I have been trying to activate my new SIM card so that I can sign up with Public Mobile. I was referred by a friend. I go to the activate.publicmobile.ca website, but when I try to activate my SIM card, it says that the number of the person I ...
Hi everyone, I really need your help. I live in Whitehorse YT which is in GMT-7 time zone (Pacific time). If the Automatic date and time function is on, my phone gets GMT-6 which is one hour earlier. I had waken up 1 hour earlier several times due t...
Hello, I am very concerned. Multiple family and friends have been trying to contact me and when they call my number, some guy answers and said he just got this number 3 days ago. My phone is not forwarded as of today I am able to receive incoming cal...
Calls always drop after it reached 57 minutes? 3x Calls have limit?
Phone was working in one phone but stopped recognizing local cals as local in another. Thoughts?
Hi there, I received an email offered $5 off in a voucher code to reactivate my account. I could not find where I could enter the code. I tried to make payment, but $5 does not get applied. The payment amount I made is the full amount, not discounted...
Hello I have an LG stylo 3 plus phone. Will I be able to use it with Public Mobile? Thanks.
I purchased a US data roaming package while travelling in the US over the weekend. However, the data roaming did not work when I was travelling down the Washington coast to the Oregon coast. I ensured that my data roaming settings were enabled and th...
Hi Service Team, Can you take a look for the following charge I have when switch over from 10 $ plan to 25 $ plan on Jun 16,2019? Thanks,Jason
I activated my PM SIM card and now I am trying to figure out how to transfer my Koodo phone number. Koodo told me to call PM, but how do we contact them?
I can't seem to find the part of the website where you can top up your plan. Could someone post a link that will work if I'm logged in to the selfserve thing. I definitely found it when I went to the States last year and bought 10 days of talk serv...
I have tried for hours to get started and at different pages I get kicked out with a generic error. just now I managed to get to the payment and activation page and then got the generic error. this is so frustrating.
How do I purchase the 10$ plan if I am a new customer
I paid for my plan that expired yesterday and it says its active but I cant call or text, I gets a automated message saying I dont have a plan
Tried to sign up and activate a sim card. Entered all info including the auto pay but it kept "processing" until it said activation request failed. A warning indicated I needed to contact customer service. Can a mod help, please?
Hi all, I'm thinking of picking up a Samsung A50 phone... looks really nice and some good specs and reviews from what I read but wondering if anyone else on PM is using one and what they think? Sounds like there's no waterproof rating but not really ...
