Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent My data is not working. However, I'm able to make calls and send SMS without issues. I have already tried changing the APN settings and restarting the phone. But I still cannot access data. I was previously with Telus a few days ago until...
HiI just came back from vacation where I was using different SIM cards to get data and a local number. Once I got back to Vancouver, I put my PM SIM card back in but I no longer have LTE, I changed my APN settings to sp.mb.com but still nothing. I d...
Hello, I just signed up with public mobile and it mentioned that I got a 1 gb add-on for free. I tried using the data, however it is not working. Please let me know what I can do to fix this. Thanks, Mohammad
I just noticed this today when I went to yell at the Koodo repsClicked on the chat button and it comes up with a virtual rep (Simon???) That is why Public has been quiet about SimonHe was born and tested here and now moved over to Koodo Poor Simon
Hi there My wife and I just moved from Ottawa to Halifax, and I was wondering if there is a way to use the same numbers and just change the area code from 613 to 902 (or 782). Is that possible? Thanks!
I started using public mobile when they were first starting out and i have a cheap plan because they never raised my prices because i stayed with them. its so awesome to see their love for you. prices have gone up so much more for newbies
So I have a Public plan, but I ported another number onto and and I am looking to retrieve the number that got de-assigned This number was not originally on Public Mobile (it was originally a Fido Number) but it was the last carrier I had with it. I ...
Hi there, I am in need of help.PM text told me my credit card was expired so I updated it, however, it still tells me my acocunt is suspended so I am not sure if the new payment went through or not. I am VERY worried because I do not want to lose thi...
Good day @CS_Agent,I just noticed there is a usage of 14 minutes from my 200min long distance add-on; however, I have not travelled outside of my home province nor have I called a "long distance" phone number. Can someone please show me where to see...
I cannot log in to self-serve with correct password, can't verify email to reset password. Help?
Dear....i lost my phone, and I don’t remember making an account since I’ve been having this sim cart since 4 years ago! And I have access to phone service so I would always call if I ever needed help! What should I do?
Hey everyone, I have been with Chatr since 2011, but I was thinking of switching over to Public. How is the service compared to Chatr? I don't like how Chatr has "Chatr Zones" do you find Public has those? I live in Calgary, but I spend a lot of time...
I started to notice in the past week or so, my services aren't working properly. MMS - I started recieving messages that were sent DAYS ago.SMS - I had multiple people attempt to message me, and i did not recieve it at all.Data - Browsing works, but ...
I remembered that the CFL final was tomorrow because the cup visited us today :). Good luck to both the Toronto Argonauts and to the Calgary Stampeders. Hopefully next year it will come back to Ottawa again XD.BTW , I am not into *American* football,...
What do you do when you've forgotten which e-mail address you created your account with? I've tried to message the moderators but I cannot figure out who is online and not
I ranout of data and ordered an extra 1GB for 30$. i ordered it thursday, how long does it take to work. I still cant get internet on my phone. thanks.
Hi, I ordered the sim card online and paid with paypal a month ago.The card is still not here. Paypal tx id: #+++++++++ Please help!
I need my plan changed from 90day to a 30 day and it won't let me
A friend is trying to send photos using MMS from an iPhone. They are generating an error message and are not appearing on my phone (HTC running Android 7.x.x) How do I change my plan (I'm currently on the 3month $150 plan with no add-ons) or phone se...
Hi! I recently switched to a new phone (one plus 5t) after setting up the VPN and logging into the phone everything functions properly except I am unable to call. I've tried putting it in the correct sim slot and rebooting. Wiping the sim as well bu...
For work reasons I will be switiching to RogersHow will I get my remaining money back?
i want to port my number from public mobile to bell but my account had insufficient balance and i renewed the plan but they are not getting my transactionb done how come ??
My internet is not working
I'm convinced I need a Note8 so bad!Any PM owners of a Note8 out there and what is your thoughts beside the big price tag.I got one question: I can buy an International version for $100 less. What and Why is there a differnece and will the Internatio...
I just wanted to share my experience that I had with Freedom Mobile; in particular, their $15 tablet plan. So I signed up for this - basically because my son needs a tablet anyway, so I got the new tablet for myself and gave him the Fido tablet. As...
Hey, I have been having problems calling the new 437 area code phones (Toronto). Its saying I need long distance add on to call it. I know other people in the past also had similar issue. I just want to know when will Public Mobile address this issue...
HiI just activated a sim card, but neither the phone nor the internet works. I went through all steps.I'm not sure about APN Protocol and APN roaming protocol which are both automatically set on (IPV4) by my phone. What else might be wrong? Thanks in...
just activated my simcard and went through the whole process including setting APN. BUT- my phone did not start working (neither the phone nor the intetnet connection)- I called my phone number from my friend's phone. WEIRD: went to the voicemail and...
Good afternoon,This morning i paid $40 to my account via voucher and it said payment was successfully added to my account. I couldnt make outgoing calls as of yet so I waited a bit.Eventually i got irritated and tried to make calls with no avail. Now...
Hi Guys, Just wondering how the 1GB referral add on works. Is it a one time usage only (ending after the 1GB is all used up) -- or does it refresh and start again from 1GB each month, or after the roll over data is used up? Thanks!
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