Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just curious if anyone on the west coast noticed their phone changed to Mountain time today? I had to cycle airplane mode and it reset back to Pacific.
I am unable to buy add ons...I have money in my account I get the follwing error. ValidateAndUpdateOptions/Provisioning_14 please help
Going to change to a new plan $141 starting november but I cant look up how much data is going include in it?
I have a customer that would like to add talk and text to her plan. The current renewel date is November 30, 2017 for her 3 + 3GB data plan. She would like to add the talk and text as soon as possible. If we were to make a change and add the talk an...
REMOVED
Hi, Sometimes when people send me text messages, I never receive them. And no, I really don't think its my phone and anything hardware related. Like it doesn't happen often but its not the first time it happens and people often think I'm ignoring me....
I'm adding this post to centralize and (somewhat) correlate the number of issue that have been reported on this forum for accounts not re-newing when auto-pay is activated, not renewing when funds are available, and add-ons are not working. Here are ...
My boyfriends PM account renewed today (despite saying in My Account that it would renew on the 24th), but the data did not renew.This past month he ran out of data, but we thought it would turn back on when his plan renewed. He was charged the full ...
Can't buy Add Ons since yesterday! Why? Thanks
Hi, My data usage ran out for the cycle so I'm attemting to purchase an add-on. I've added funds to my account and show a balance of $10.00. I've tried twice to purchase a data add-on using these funds, but it doesn't seem to be going through. It doe...
I had about 5 phone call conversations in the last several days, well more than that but this is just about those 5, that ranged in length of time from about 30 minutes to 2.5 hours. I can not find them in my history at all. Why is that?
I can't sign in and u can't do forgot password I've tried email account. I need to change mymy plan
I have had PM for a couple of weeks now. Every time I have an inbound/outbound call, the call drops/ends itself within 1 minute. It's usually at 45-50 seconds. I have power cycled my phone multiple times. I bought a new phone and still have the exact...
The Payment History does not give enough details nor is is accurate. The totals of both my debits and credits are way off of what I actually paid. I tried to send a private message to a moderator but the system would not let me. I also emailed the su...
Voting now open for Best Canadian Carrier - Customer ServiceWhile wireless service providers might not be known for customer service, Canada’s telecoms have been making efforts to improve their relationships with customers. Thanks to social media, n...
Dev team, this is such a hassle, as the title says, my account is suspended again and I have autopay enabled. Please fix this permanently.
Does anyone know why my credit card is charged $135 and change when I signed up for the $126 for 90 days deal? I also auto-pay so should be reimbursed $6 and pay $120. Isn't that correct? Where's the error?
Hi,I was wondering if the add-on data plans are one-time? e.g. I went over my data limit and needed to purchase a data add-on; when my auto-pay comes up will it just be my plan value or plan value + data add-on? thanks
As it says in the title. I have internet, messaging and provincial calling on my account but can only call out. Call in, sms and mobile internet do not work. I ported my phone number from virgin mobile. My phone is unlocked. Lemme know what ya think
Hey guys, So my other got her phone stolen and has never made an account log in. Ive got a new SIM card for her from Koodo and I got her phone ... she does not want to change her phone number and would like to keep the same plan How do I go about ...
As with a few others, My plan failed to renew. Although I got two texts with the first saying plan did not renew and the second saying 'Manual Payment, Please ignore.' My account still shows 'Suspended' and my phone doesnt work. My account says sus...
Is there an issue with the add-ons today? I put $10.00 into my available funds, but every time I try to purchase an additional 200 MB of data, the page just reloads and it still shows that I have $10.00 in available funds. The following message appe...
I am currently out of data and my plan auto renews on the 26th or 27th of this month.If there any way of renewing today in order to receive my new allotment of data for the next three months?ThanksTrish
I will be travelling to Mexico. Is there any method for me to use my PM phone there? Any of the add-ons would work? I don't want to use any apps, I want to use my current number there. Thanks
These are very common questions we see here. I beleive this is an area that PM needs to clear up the information a bit for potential customers. I think this needs to go as it only checks to see if the phone is on the black list and not for network ...
Hi, I've manually bought a new plan, 10 days, Canada wide call, unlimited text and 2 GB data + 2 GB bonus.I paid, the money went in, it all shows at current plan, but I'm unable to call, text, or use the internet.When I call someone I get the respons...
Everyone remembers and wants the return of the 2016 Fall Promo. You may also remember that caused other carriers to offer similar promos. Fido was one of them. Fido just announced that if you are on that promo from last fall, their price is going up ...
I'm trying to Register but I get this message: "The phone number entered is invalid or you may have created your profile already. If you've forgot" Please Advice
I posted about this yesterday but still haven’t had a resolution - my plan is showing expired and account suspended. My plan was supposed to renew yesterday and there were available funds in my account. Pls resolve this ASAP - I need my data for my w...
I'm currently with Telus and looking at other options. The plan I would be considering with PM would be about $40 and taxes. Currently my plan with Telus is $65 with 3gb shared data with my wife, Unlimited talk/text etc. - eligible for a free upgrade...
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