Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
unfortunely on june 20th 2019 when you went to take the payment out, my credit card had expired but instead of informing me ,you shut the phone off. There is enough money in my account to resume and credit card auto pay can resume...expiry date chang...
Trying to change my wife's plan for her to the $40/month, and also update to new credit card. it charged my card for 7 dollars, and it said it changed the plan. However I cannot see anything about plan details, and when I click to see it comes up w...
When someone calls me and it goes to voicemail and automated voice says “This account number is not valid” over and over again. Then says “1v1 the client you are trying to reach is unavailable please try again later” twice then hangs up. Help!! I ha...
My service has been canseled please can somebody call me I woyld like to renew my service my phone number is DELETED. Edited by stonechucker to remove personal info.
I bought a new sim card and I was trying to register that sim and payment were deducted from my credit card when I click on activate that time It was generated an error message and I tried again register but it shows invalid sim card so can you pleas...
Had a US text add on which just expired now i cant receive texts. Please fix ASAP.... From the other posts this appears to not be a new issue.Please fix so it does not happen again!
I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and...
My mom's account is **bleep**ed.Somewhere during the month, data got removed from the account.Can't login to online system to double check if it removed or overused because aparantly her email is not in the system so it wasn't used to signup and neit...
I had a friend make a payment through her credit card but my balance is only showing $5 available balance and amount owing is $45 but the full amount of $55 was paid
I just switched to Public today (July 30) and it says my bill ends on the 28th. Why are they shortening my month by two days? What can I do to adjust this
I recently (6 days ago) went to my local cell shop to transfer my existing accout with Virgin pre-paid mobile to here. I still don't have full services with Publc. I can call out from my phone, i can text some people and can't with others. I can r...
I'm waiting for a moderator to respond to my request for a network locked SIM card PUK - I PM'd the Moderator_Team last night, and I'm still waiting for any response. Any other ways to get help?
Can activation from a Koodo pre-paid number be done at Wal-Mart or one of the other in person locations? If I decide to use the online activation I have to select a new number during the process and then contact the moderator to get the number change...
I've recently switched my husband, daughter and myself to PM. I've been trying for 2 days to log into any of our accounts and it's SO SLOW it's not working! I've tried multplie computers and search engines.This is rediculous, I'm regretting my decis...
For past 2 months I have been activating US roaming talk, text, data add-on for $20 every 10 days, it usually shows up each time within 24 hours of expiring but this time it has been 2 days and its not showing up as an add-on option.
Hi, I have tried to activate my sim card and finished all the steps successfully till I reached the payment step. While moving from the payment step to the next I got this error "ho no erro" and the system is asking me to login and restart again. I w...
First it took forever to get through to the payment page and when we finally got there it timed out. Now we can’t sign in (doesn’t recognize username or password) and when we try to go through the entire process again now it says the Sim that was wor...
So my data plan is 500mb and 100 min of calling and unlimited texting(the 15$ plan). My data stopped at around 250mb. My data is turned on and it shows im using data but i cant do anything that needs internet. I got data usage notifications, but i th...
