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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan expired early

People were not able to call me, I would not call people.... it says that my plan expired, but it didn’t expire for 7more days... so I just added money b/c I need my phone... now I just got another message saying my plans has expired!!! Its only been...

Cannot Resister Virtual Visa Debit Card

I cannot resister my Virtual Visa Debit Card because the system does not support an expiration date after 2024.

Locked out of my account after canceling my plan for 4 months

Hi, I had canceled my plan 4 months ago since I was living abroad. Now that im back and tried to reactivate my plan it does not allow me login. I tried resetting the password but I receive this error message. "ForgotPassword/LoginUnsuccessfulUser_L...

Resolved! Dropped calls

Still constantly experiencing dropped calls. Even today - Monday, May 06th.Any update when problem will be fixed?

Service disconnected because I can't pay $0

On April 13th. Public Mobile autobilled me. As is normal.They then disconnected my phone. I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing. Top up before Jul 12, 2019 or your account will be d...

Resolved! Need help for payment.

My cridit card expiry date is March 2025 but the website expiry date only goes up to 2024.

Resolved! phone number status

when i or other people dail my number it promts us the we are dailing a long distance number , this was not what was coming up when i first got the number , there is some changed on my service ..can you please correct this ..i have contacted an admin...

Resolved! Transfer to PM - SIM Card Issue

Hi, I'm trying to figure out my issue and hoping the community can help. I have transferred my mom from Bell to PM this afternoon. She is using an old phone of mine that was unlocked by Fido last week (via online chat). I purchased a SIM from PM an...

Resolved! Changed Plan from OLD $15 to new $15 with Unlimited incoming call, now TEXT NOT SENDING

Hello, After switching from OLD $15 plan to the new $15 plan with the Unlimited calling i can't no longer sending TEXT. Calling and receiving TEXT is just fine. Already power off, take out the sim, reboot -> not workingDouble check APN -> not working...

Phone change form doesn't work

Been trying for three days every time pho e number change failed. It's out of province number must chai

Resolved! Failed port from voip.ms looking for form

My port failed from voip.ms. I received a sms from PM that read "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation on...

Resolved! Data

I signed up yesterday,and I ported my phone# today,I am now entitled to 3 more GB of data

Is it legal to just charge money and don't provide service?

Is it legal to just charge money and don't provide service? Is this company a fraud?$15 plan cannot send text for a very long time and nobody to say anything about it.If it was legal I would set up a company and provide the $1 dollar worldwide plan.

Auto pay is not working

I am looking for the Moderator regarding my plan. My Auto pay is not working and it keeps saying it's not due until the next day. It is due on May 5 and now it's changed to May 7, what's wrong with the payment?Can someone contact me?

My play is due on May 5 and the auto pay is not working.

My auto pay doesn't reload and it's May 6 today. I made a payment online on May 6 and the credit is there but the strange thing is my due date is changed to May 7. Who changed my due date to May 7? Is there a bug or system error? My auto pay is not w...

Trying to port from koodo since last friday.

I"m trying to port from Koodo since last friday morning and have sent all the information the moderator asked for but no response. My koodo plan expires today. How do I know if my messages are getting read?

Resolved! Making phone calls while in France

How do i make a phonecall while i am in France without roaming charges?

$15 plan unable to send text for 2 days now. No response from any moderators

$15 plan unable to send text for 2 days now. No response from any moderators. I see there is a problem with this plan not sure why there has been no response at all.

voice mail

Unable to play the messages other left for me. Even though I followed the automated instructions to press "11" many times, there's no re-play. Not to mention that I was not allowed to play the voice mail even the first time. Please advise and fix.

Wont register sim or email or website

I just got a pm sim and prepaid vouchers. I signed up , picked a plan, entered my vouchers. Got the activation complete email. But the SIM won't recognize in my phone. When I try to log into self serve it says sorry can't log in. When I go to reset p...

Resolved! Credit usage & change in pmt

Hello, I signed up last week to Public Mobile. I show a $12 cr on my account...how do I use that towards my bill (PAP) when they already took out the amount prior to the credit when I joined? How can it be used in future... Second question, I purcha...

Various payment problems

Hey, service was recently suspended due to autopay failing to work. Removing and re-adding credit card did not work either. Paid manually and pressed the "pay whats due" option, I was told nothing was due.. Payment only went through & service resumed...

trouble with data

I recently transfered my number over to PublicMobile. my plan has data included and it isn't working, I've tried taking the SIM out and restarting my phone, and I've tried to change APN settings, nothing is working. and my phone plan already transfer...

Resolved! Unable to call in the U.S.

Hello, I'm a new subscriber, and have the 200 min US and Canada Long Distance add-on. However I am unable to make calls from the U.S. It tells me that "talk is not included in my plan." Please resolve this issue as quickly as possible. We're on vacat...

Resolved! I have a plan that is paid for but getting long distance message

Hello, I have a plan that is 25$ that includes unlimited provincewide calling and international text but every time I call a number either the next door neighbor or Toronto I am given a message that I do not have a long distance data plan. It never ...

Sim not working

Hi guys, i bought a public mobile sim yesterday. I tried to port from chatr to public mobile but it didn't go well, as i didn't know my account number for chatr. So, i went with imei and ended up paying for $50 plan. It's been 14 hours that either of...

Resolved! Change of plans after payment..

I went to change my plan, not realizing that the payment already came out of my account (I didn't get a text saying it was due in however many days). Is there a way that I can pay the difference in plans and have them switched?

Resolved! Will my plan for next month be paid for automatically if I have enough credit in my account?

Hi, I am currently on the $25 for 500mb 3g offer which was out a few weeks ago. i currently have $30 in account credit. However, i will be out of town next month so I won't need a phone plan. Will $25 be deducted from my $30 credit automatically at t...

Resolved! Porting from Bell

I completed all the info to open my account and port my current number from Bell to PM. After all the info it ended withFailed please contact public mobile to complete activation (I think it said activation) I'm wanting to get the current Bonus offer...

Plan availability

I have been researching public mobile on the advice of a friend who has the phone with public. I have been trying to get in contact with someone to get a Sim card at a couple different Walmart stores and London drugs last week. I was having difficul...

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