Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just lost my phone and obivously my sim card, what should I do as the website is not currently working? Also, how could I order another phone and a sim card while keeping the same number? I have to pay my phone on October 10th, 2018, what shou...
Hello guys. I'm new to Public Mobile and it's been my first month using it. Everything is great but the website and 611 are both telling me that my account is suspended when in fact the balance is exactly how much the plan requires. Is it like a norm...
Someone help!! I’ve been with public mobile for 3 month in all phones I tied the SIM card I am able to send sms out but recipient don’t revive them. But I can receive them
I have a plan with Autopay link to my credit card. If I add an Add-ons, will it be link to my credit and have autopay also ?
At first I thought this was just an outage however I haven't been able to use data in over a week. I pay for this data and I have reset my phone, I have tried internet solutions like clearing partition cache however I still can't use my data. I am pr...
Hi, So I wanna order a SIM card online and was wondering once it arrives can I wait and activate whenever I want or is that not possible since I have a month left before I get charged from freedom mobile.
Thinking of switching ... but there is no cell service here at home (thanks Telus!). So, I'd like to use the wifi calling feature many newer phones have. Telus, Koodo, Virgin, etc. support this. I'm sort of thinking that since PM is really Telus it s...
Hi there I have placed a order for a SIM card on September 20 and my.order number is 147644 I am not sure if you need my p.o. box number to send it or just my street address I have email about this over a week ago and no response
I have activated my public mobile SIM card one week back and still not working
Hi,I checked the IMEI # of my phone, was told it would work, bought a PM SIM Card, activated it and nothing happened - I could not connect to the network in Victoria BC, in the Montreal area and on a long trip in Newfoundland.Paid 20 CAD for nothing....
Hello, I'm having problems making a new account. As I follow the "New Account" tab, it asks me for my phone number which prompts me "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, ...
I have 3 numbers under my name with public mobile. I have set up auto withdrawal for one mobile number. How can I register the other 2 numbers for payment on this account as well?
HELP, I have completed the activate sim and payment steps and my phone status stated that there is no service. When I called my old provider they said the number is dissconected, why isnt my sim working, feeling super frusterated as ive been trying t...
Hello!I want to transfer number from Rogers.Can I keep my number?How many days in advance should I activate the SIM card for transfer?
Bonjour,je viens tout juste de m'acheter un forfait Public mobile auprès d'un associé Walmart.Eh bien ce fut simple et rapide. On a créé un forfait sur mesure et on a préparé le cellulaire et finaliser le tout en moins de 10 minutes.Je recommande cha...
I have just activate my sim card, i can lg in n problem, i can make phones calls, but i cant receive any phone call, i think the activatiton is no complete from my other provider, this is normal?? how logn does it take to have the activation complete...
Hi I switched to pm a few days ago. I transferred my old number which was out of service with my old network provider bell. Everything seems to be working fine apart from incoming calls. The message which I get is that this number is out of service f...
Hi everyone, I want to call Sri Lanka and I have the long distance international add on. However when I try to call it says; "Hi Public Mobile here, talk is not included in your plan". Any idea why this might be the case? Thank you.
I have autopay on and my Card was out of funds, I fixed it, charged $40, used that to change plans and it took all the money and says my plan is active. 10 mins later and I still cannot make calls.... How long does it take 30 60 90 more minutes?
I am aware that there are the general members then the "Oracles" and "Moderators" but other then the obvious what members sport the title "PM" . Are they perhaps PM employees?
ported from rogers and still cant receive incoming calls and text, but can make outgoing calls
I am not able to make a long distance call, but I have add-on with 300 more minutes.
How convenient that National Modly Cheese Day falls on the day AFTER Canadian Thanksgiving???Who knew? Enjoy your leftovers!S
Good afternoon, I'm was looking to change my plan but when i click on change plan in self serve no options show up and my current plan is blank. See snapshot.
Hi, trying to add the "Us Roaming - Talk Text 250 Data (10 day)" to my account as I am travelling soon. Only problem is that there is zero indication anywhere on the website as to what this plan actually includes. I can hazard a guess that it is 250m...
Hello, i just activate my sim card, i can make phones calls but i dont receive phone calls, the activation is no complete? how long does it take to be complete? i trasnfer my phone and my account is still open in the other company and in public as we...
I Have not recieved my sim card I ordered online on 09/14/2018. Who can check its status or refund the charge?order number147187
Hi All, i just upgraded my plan at renewal date and i had $9 in my rewards. however during the upgrade it asked me to top up my account. so i did that. however after the upgrade, those rewards money which was there never applied to balance and no lon...
I was wondering how I connect my public mobile account to my community account It doesn’t show anything for rewards earned I’m not sure what to do, I’ve Answered many questions in the community but I still have no rewards.
As of today my phone is now showing TELUS vs PUBLIC MOBILE. I realize PM is a sub of TELUS but wondering if this is normal. I have a number of people on referral and I’m sure I’m going to be asked. Thanks
