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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2743 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30545 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42334 Views
  • 185 replies
  • 29 Bravos

cant call or receive call

 i just register my new sim card and selected 3 choices and paid by my visa for 3 services but when try to call it is said that talking is not in plan while by mistake i paid twice  please help me

shahidmirza by Great Neighbour / Super Voisin
  • 592 Views
  • 3 replies
  • 0 Bravos

[Website bug] Link device compatibility checker script as HTTPS

Similar to the number porting regex, the first page of your activation website loads insecure content that Chrome blocks. The URL in question is: http://mobility.telus.com/devicecompatibilitycheck/?locale=en As the link redirects to HTTPS when you lo...

rexbron by Good Citizen / Bon Citoyen
  • 722 Views
  • 2 replies
  • 1 Bravos

Resolved! Phone activated with wrong plan

Hi all,I activated my phone about 30 minutes ago, however it is showing the wrong plan on my account and I am unable to make calls or text. Please advise the steps to fix.

csalerno5 by Great Neighbour / Super Voisin
  • 1269 Views
  • 4 replies
  • 0 Bravos

New FM to PM promo questions...

Hi everyone, I have a few question I need to find answers before I make the switch (potentially).I currently have 2 lines with FM that I would like to port and take advantage of the promo. Is it possible to port 2 lines? They are both on the same acc...

OverrRyde by Good Citizen / Bon Citoyen
  • 1454 Views
  • 4 replies
  • 0 Bravos

Wrong Plan Applied

Hello, I originally chose a plan without data, payed for it with my credit card, and when the payment went through, I was still owing $24. After paying the $24, my account said that I have a plan with data which I did NOT choose. This explains the ex...

rtjohn99 by Great Neighbour / Super Voisin
  • 966 Views
  • 6 replies
  • 1 Bravos

Patience is Virtue

Hope everything is going well with you guys, I just want to make a note telling you guys how much I can't stop stressing being patient. Just now my Iphone suddenly half-worked, and got data (LTE) and let me say it is very fast even though I only get ...

lammer03 by Great Citizen / Super Citoyen
  • 1229 Views
  • 6 replies
  • 4 Bravos

Resolved! Unable to Port Koodo Phone Number

I was wondering if I could get a status update about a phone port that was going on, I can provide the account information, but keep getting "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional ass...

JudoFreak by Good Citizen / Bon Citoyen
  • 2010 Views
  • 9 replies
  • 0 Bravos

Resolved! about the freedom promo

I just port my number last month from freedom, there is no promotion going at that time, so i only get 2g data, is there any chance to upgrade to 4g date?

asvip by Great Neighbour / Super Voisin
  • 2079 Views
  • 8 replies
  • 0 Bravos

Resolved! Name display

Is name display working on PM? I believe I heard Telus and Koodo are starting to see names. 

shawnie_boy by Model Citizen / Citoyen Modèle
  • 4515 Views
  • 18 replies
  • 0 Bravos

porting number out of PM but keeping plan

@CS_Agent Is is possible to port your number out of PM but still keep plan and just have a new number assigned.  Maybe once port complete ask mod to manually fix account with new number? 

shawnie_boy by Model Citizen / Citoyen Modèle
  • 847 Views
  • 4 replies
  • 1 Bravos

Resolved! talk only plan vs talk +sms

thinking of transfering my dad to PM.  he uses a flip phone and no data.  Initally was thiking of the current promo then i relised he doesn't use smsing. so I could get away with a talk only plan. My question is ocasionally he gets an sms and asks me...

mimmo by Retired Oracle / Oracle Retraité
  • 967 Views
  • 4 replies
  • 0 Bravos

General Inquiries- Freedom Mobile port to PM

Hello to all that have either ported in a day ago or just now, If you read this, please don't start another post just use this as a guideline. Okay so I have been reading a lot of repttive post asking what to do with porting issues such as not able t...

lammer03 by Great Citizen / Super Citoyen
  • 1370 Views
  • 8 replies
  • 6 Bravos

Error when I ported over

Hi I forgot to add text messaging to my plan for the freedom mobile promo.can these be added so I receive 6gb bonus? Thanks

Jktdutch by Great Neighbour / Super Voisin
  • 731 Views
  • 3 replies
  • 1 Bravos

Payment

I got 3 Day i pay my phone i dont have service now i cant not use use my phone the service not working please i need the service now beacause i **bleep**in pay for this sh***t

Vener15 by Great Neighbour / Super Voisin
  • 494 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation issue

Hello,I just completed a 3 month subscription with PM and  I received an confirmation email, but I am not able to speak or text on the phone.Also, I cann't login on my  account.Could somebody help,Thanks

cristi by Great Neighbour / Super Voisin
  • 4345 Views
  • 28 replies
  • 0 Bravos

Resolved! Can't receive incoming calls, straight to voicemail

Hello, I just recently switched to Public from FM 6 days ago, the service has been great however when my friend attempted to call me today, it went straight to voicemal. I then called myself from my home phone and got the same issue.  Everything else...

dan_d by Good Citizen / Bon Citoyen
  • 1690 Views
  • 4 replies
  • 0 Bravos

No service from Freedom Mobile transfer :(

Hey guys, I activated my SIM card yesterday and since then I've had no service  My account says it's active, the payment went okay, and everything seems to be fine, so I'm pretty confused!  Any thoughts on what I can do to get some service? Thanks!

suddenlyshoes by Good Citizen / Bon Citoyen
  • 9917 Views
  • 14 replies
  • 0 Bravos

Re: phone not working

Please someone help phone not working after payment was taken

Candyb by Great Neighbour / Super Voisin
  • 458 Views
  • 1 replies
  • 0 Bravos

Current Offer for Freedom Customers

A friend is looking to get the current double data deal.  I want to give him the right advice on setting things up and I know how unforgiving the process is even when all the right steps and precautions are taken.  So, I looking for some feedback on ...

Roaming charges for data and talk while travelling within Canada

I live in Vancouver and I currently have the following plan: - 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkI will be visiting Montreal for a week. I want to know what roaming charges are for data and talk. Can i purchas...

bostik by Great Neighbour / Super Voisin
  • 801 Views
  • 3 replies
  • 0 Bravos

Resolved! Most Frustrating Experience

I joined PM this past week and I can honestly say that it has been one of the most frustrating mobile experiences I've ever had. - I couldn't register with chrome as it kept saying the format for alternate numbers was incorrect. When I googled, it sa...

tonywoodz by Good Citizen / Bon Citoyen
  • 2778 Views
  • 17 replies
  • 0 Bravos

Resolved! Plan Activation Error!!!

When activating the sim card, I picked the 90 day plan along with the canada-wide unlimited talk, 6GB of data, and unlimited international text with the total coming to 135 plus tax. This was paid and the sim card was activated. However, when I tried...

a_murayyan by Good Citizen / Bon Citoyen
  • 2988 Views
  • 15 replies
  • 0 Bravos

Resolved! New Port from Freedom Mobile - Suspended & Plan Expired??

I just signed up with PM tonight and ported over from Freedom Mobile for the 6gb for 90 day unlimited plan + bonus 6GB for porting from Freedom. I entered in the forms correclty and despite entering an email and password for Self-Serve, after the pro...

Kittys by Good Citizen / Bon Citoyen
  • 5067 Views
  • 16 replies
  • 0 Bravos
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