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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2731 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30503 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42328 Views
  • 185 replies
  • 29 Bravos

General Inquiries- Freedom Mobile port to PM

Hello to all that have either ported in a day ago or just now, If you read this, please don't start another post just use this as a guideline. Okay so I have been reading a lot of repttive post asking what to do with porting issues such as not able t...

lammer03 by Great Citizen / Super Citoyen
  • 1370 Views
  • 8 replies
  • 6 Bravos

Error when I ported over

Hi I forgot to add text messaging to my plan for the freedom mobile promo.can these be added so I receive 6gb bonus? Thanks

Jktdutch by Great Neighbour / Super Voisin
  • 731 Views
  • 3 replies
  • 1 Bravos

Payment

I got 3 Day i pay my phone i dont have service now i cant not use use my phone the service not working please i need the service now beacause i **bleep**in pay for this sh***t

Vener15 by Great Neighbour / Super Voisin
  • 494 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation issue

Hello,I just completed a 3 month subscription with PM and  I received an confirmation email, but I am not able to speak or text on the phone.Also, I cann't login on my  account.Could somebody help,Thanks

cristi by Great Neighbour / Super Voisin
  • 4345 Views
  • 28 replies
  • 0 Bravos

Resolved! Can't receive incoming calls, straight to voicemail

Hello, I just recently switched to Public from FM 6 days ago, the service has been great however when my friend attempted to call me today, it went straight to voicemal. I then called myself from my home phone and got the same issue.  Everything else...

dan_d by Good Citizen / Bon Citoyen
  • 1690 Views
  • 4 replies
  • 0 Bravos

No service from Freedom Mobile transfer :(

Hey guys, I activated my SIM card yesterday and since then I've had no service  My account says it's active, the payment went okay, and everything seems to be fine, so I'm pretty confused!  Any thoughts on what I can do to get some service? Thanks!

suddenlyshoes by Good Citizen / Bon Citoyen
  • 9916 Views
  • 14 replies
  • 0 Bravos

Re: phone not working

Please someone help phone not working after payment was taken

Candyb by Great Neighbour / Super Voisin
  • 458 Views
  • 1 replies
  • 0 Bravos

Current Offer for Freedom Customers

A friend is looking to get the current double data deal.  I want to give him the right advice on setting things up and I know how unforgiving the process is even when all the right steps and precautions are taken.  So, I looking for some feedback on ...

Roaming charges for data and talk while travelling within Canada

I live in Vancouver and I currently have the following plan: - 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkI will be visiting Montreal for a week. I want to know what roaming charges are for data and talk. Can i purchas...

bostik by Great Neighbour / Super Voisin
  • 801 Views
  • 3 replies
  • 0 Bravos

Resolved! Most Frustrating Experience

I joined PM this past week and I can honestly say that it has been one of the most frustrating mobile experiences I've ever had. - I couldn't register with chrome as it kept saying the format for alternate numbers was incorrect. When I googled, it sa...

tonywoodz by Good Citizen / Bon Citoyen
  • 2760 Views
  • 17 replies
  • 0 Bravos

Resolved! Plan Activation Error!!!

When activating the sim card, I picked the 90 day plan along with the canada-wide unlimited talk, 6GB of data, and unlimited international text with the total coming to 135 plus tax. This was paid and the sim card was activated. However, when I tried...

a_murayyan by Good Citizen / Bon Citoyen
  • 2971 Views
  • 15 replies
  • 0 Bravos

Resolved! New Port from Freedom Mobile - Suspended & Plan Expired??

I just signed up with PM tonight and ported over from Freedom Mobile for the 6gb for 90 day unlimited plan + bonus 6GB for porting from Freedom. I entered in the forms correclty and despite entering an email and password for Self-Serve, after the pro...

Kittys by Good Citizen / Bon Citoyen
  • 5050 Views
  • 16 replies
  • 0 Bravos

Resolved! How are community awards linked to my actual plan?

Long story short, I created my PM community profile a LONG time ago, but just switched to PM recently.  During the process of activating my SIM, creating my self serve account, etc, there was never an opportunity to "link" my community account to my ...

rob79 by Model Citizen / Citoyen Modèle
  • 1481 Views
  • 4 replies
  • 1 Bravos

Password reset not working

My password didn't work tonight, so I tried to reset it. I received no email update. My bill cycle is about to end, and I really need to make a payment tonight. Any suggestions?

Resolved! Autopay failed upon registration

So I ported my number in from Freedom today and when I entered my credit card information I made sure the auto pay option was checked. There was a problem registering so I tried pressing it again and it went through, but I was prompted with a message...

Dershivo by Good Citizen / Bon Citoyen
  • 2014 Views
  • 9 replies
  • 0 Bravos

Resolved! Iphone APN setting not showing

Hello Public mobile community, I just ported over my Freedom mobile number over, also I have received a text message saying I have succesfully ported over (my Freedom mobile sim does not have get signal anymore also). The problem I am having is the A...

lammer03 by Great Citizen / Super Citoyen
  • 24615 Views
  • 35 replies
  • 0 Bravos

Payment failed NO SERVICE

I am having the same experiense. I am trying make payment since this morning 8am. Till now, I keep getting error "we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no is...

neocklee by Great Neighbour / Super Voisin
  • 750 Views
  • 4 replies
  • 0 Bravos

Moving to the States

Hi Everyone, Not sure where this belongs, if a plan holder is going to move to the States, is it possible to transfer to plan to someone else? Thanks,

nihohawk by Great Neighbour / Super Voisin
  • 547 Views
  • 3 replies
  • 0 Bravos

Made a mistake on my plan

Hi, I ported from Freedom but accidently clicked no text instead of picking global unlimited text. I tried changing plans but is asking me to pay 120 again. Please help.

jyim by Great Neighbour / Super Voisin
  • 669 Views
  • 5 replies
  • 0 Bravos

Resolved! Annoying long distance warning for in-province calls

"Please stay on the line while your call is completed. Long distance charges may apply." I have been getting this warning before my calls connect when calling within province. It is not happening for local calls, only those going to different regions...

Strabonis by Good Citizen / Bon Citoyen
  • 7271 Views
  • 9 replies
  • 0 Bravos

Resolved! Activation Process Not Adding Plan

Just ported my phone number over from Freedom for the Unlimited Province-Wide talk, unlimited global text and 12GB of data (4GB/month) on a 90-day plan for $120 (about $40/month) offer. SIM and account was activated, number ported over but no plan wa...

mjt26 by Great Neighbour / Super Voisin
  • 1014 Views
  • 3 replies
  • 1 Bravos

Resolved! After Freedom Mobile 6GB Bonus Applied, Long Distance Addon Is Gone

Hi everybody, I've transfered from Freedom Mobile yesterday and purchased $8 Long Distance Addon at the time of activation. After activation I got Long Distance 200 min and 6Gb of Data under "My Addons".  Today, I've noticed that the bonus ...

Antony_B by Good Citizen / Bon Citoyen
  • 971 Views
  • 2 replies
  • 0 Bravos

Porting number from Freedom Mobile - Alternate Phone Number Regex

Hi all, I ordered a sim card to port my number from Freedom Mobile to take advantage of the promotion. When I enter an alternate number, an error pops up that says "Alternate Phone Number Regex" and I cannot proceed to the next stage as a result. I'v...

evgn12 by Good Citizen / Bon Citoyen
  • 619 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to change password

I am posting for a friend who is with public mobile who is unable to change his password. After clikcing on the "forgot your password" link, he enters in his information and receives the reset password email.  However, every time he clicks on the lin...

busterboo by Great Neighbour / Super Voisin
  • 1246 Views
  • 2 replies
  • 1 Bravos

Been through Blackberry now going through Alcatel

Hi everyone, Happy Saint Jean to fellow PublicMobile members in Quebec.  I'm still on my new cellphone quest.  I went through Blackberry and now on to Alcatel. I was a bit surprise to see that Alcatel sold their own text pad phones. But those and the...

Resolved! Activation plan not going through

When I tried to activate my plan yesterday, the payment and everything went through but when I went into my account afterwards to see (hopefully) if I got the 4gb instead of 2gb, it only says I have the pick and pay for $25 and nothing else while my ...

gregorykc17 by Great Neighbour / Super Voisin
  • 669 Views
  • 1 replies
  • 0 Bravos

Resolved! Self Serve not letting me log in...

Trying to set up 2 phones, iPhone 5, and 5s. Sim Cards from Public. Activated Cards. Choose Plans. Payed. Confirmation emails recieved. 4 Digit pins recieved. Receieved notification from former provider to say I have left. Now, no service at all. And...

andriko by Good Citizen / Bon Citoyen
  • 3099 Views
  • 12 replies
  • 1 Bravos
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