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[NEW] Scheduled Maintenance February 25th - February 26th

Hello Community,  We wanted to give you an update that we are completing system upgrades during the following maintenance window: February 25 | 10:00 PM EST (7:00PM PST) to February 26  | 9:30 AM EST (6:30AM PST)  During this time you will be unable ...

Ck_PM by Public Mobile
  • 267 Views
  • 7 replies
  • 1 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2728 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30467 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42283 Views
  • 185 replies
  • 29 Bravos

Resolved! Iphone APN setting not showing

Hello Public mobile community, I just ported over my Freedom mobile number over, also I have received a text message saying I have succesfully ported over (my Freedom mobile sim does not have get signal anymore also). The problem I am having is the A...

lammer03 by Great Citizen / Super Citoyen
  • 24611 Views
  • 35 replies
  • 0 Bravos

Payment failed NO SERVICE

I am having the same experiense. I am trying make payment since this morning 8am. Till now, I keep getting error "we were not able to identify your credit card. I don`t have my service since this morning and I already contacted my bank there is no is...

neocklee by Great Neighbour / Super Voisin
  • 750 Views
  • 4 replies
  • 0 Bravos

Moving to the States

Hi Everyone, Not sure where this belongs, if a plan holder is going to move to the States, is it possible to transfer to plan to someone else? Thanks,

nihohawk by Great Neighbour / Super Voisin
  • 547 Views
  • 3 replies
  • 0 Bravos

Made a mistake on my plan

Hi, I ported from Freedom but accidently clicked no text instead of picking global unlimited text. I tried changing plans but is asking me to pay 120 again. Please help.

jyim by Great Neighbour / Super Voisin
  • 669 Views
  • 5 replies
  • 0 Bravos

Resolved! Annoying long distance warning for in-province calls

"Please stay on the line while your call is completed. Long distance charges may apply." I have been getting this warning before my calls connect when calling within province. It is not happening for local calls, only those going to different regions...

Strabonis by Good Citizen / Bon Citoyen
  • 7271 Views
  • 9 replies
  • 0 Bravos

Resolved! Activation Process Not Adding Plan

Just ported my phone number over from Freedom for the Unlimited Province-Wide talk, unlimited global text and 12GB of data (4GB/month) on a 90-day plan for $120 (about $40/month) offer. SIM and account was activated, number ported over but no plan wa...

mjt26 by Great Neighbour / Super Voisin
  • 1014 Views
  • 3 replies
  • 1 Bravos

Resolved! After Freedom Mobile 6GB Bonus Applied, Long Distance Addon Is Gone

Hi everybody, I've transfered from Freedom Mobile yesterday and purchased $8 Long Distance Addon at the time of activation. After activation I got Long Distance 200 min and 6Gb of Data under "My Addons".  Today, I've noticed that the bonus ...

Antony_B by Good Citizen / Bon Citoyen
  • 971 Views
  • 2 replies
  • 0 Bravos

Porting number from Freedom Mobile - Alternate Phone Number Regex

Hi all, I ordered a sim card to port my number from Freedom Mobile to take advantage of the promotion. When I enter an alternate number, an error pops up that says "Alternate Phone Number Regex" and I cannot proceed to the next stage as a result. I'v...

evgn12 by Good Citizen / Bon Citoyen
  • 619 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to change password

I am posting for a friend who is with public mobile who is unable to change his password. After clikcing on the "forgot your password" link, he enters in his information and receives the reset password email.  However, every time he clicks on the lin...

busterboo by Great Neighbour / Super Voisin
  • 1246 Views
  • 2 replies
  • 1 Bravos

Been through Blackberry now going through Alcatel

Hi everyone, Happy Saint Jean to fellow PublicMobile members in Quebec.  I'm still on my new cellphone quest.  I went through Blackberry and now on to Alcatel. I was a bit surprise to see that Alcatel sold their own text pad phones. But those and the...

Resolved! Activation plan not going through

When I tried to activate my plan yesterday, the payment and everything went through but when I went into my account afterwards to see (hopefully) if I got the 4gb instead of 2gb, it only says I have the pick and pay for $25 and nothing else while my ...

gregorykc17 by Great Neighbour / Super Voisin
  • 669 Views
  • 1 replies
  • 0 Bravos

Resolved! Self Serve not letting me log in...

Trying to set up 2 phones, iPhone 5, and 5s. Sim Cards from Public. Activated Cards. Choose Plans. Payed. Confirmation emails recieved. 4 Digit pins recieved. Receieved notification from former provider to say I have left. Now, no service at all. And...

andriko by Good Citizen / Bon Citoyen
  • 3099 Views
  • 12 replies
  • 1 Bravos

Give me my plan or my money back

I waited two days now without a phone..this is b.**bleep**..I want my plan or my money back nowI never had this problem..just becuz i didnt have sufficient funds in my account it suspended my account..now i paid..it says active..but i try making a ca...

MzSexyeyez by Good Citizen / Bon Citoyen
  • 1549 Views
  • 10 replies
  • 0 Bravos

Getting a Virtual local number to forward to main mobile number

Hi there, I am wondering what is the best way to get a local Kitchener number and have all calls and texts forwarded from that number to my main one in Toronto. I do not need to carry another phone or wish to have one.  I am doing mostly business in ...

Clagnar by Good Citizen / Bon Citoyen
  • 1005 Views
  • 5 replies
  • 0 Bravos

FM to PM port over issues

Hello, On June 23, I followed the instructions online for activating the freedom mobile offer. All was smooth, I paid the total $120. However, when I went to My Account, I can only see $25 per 90 days pass charged and $100 in account credit. At this ...

john-sp-li by Great Neighbour / Super Voisin
  • 830 Views
  • 3 replies
  • 0 Bravos

Porting from Virgin Mobile

Hello, Last weekend I tried porting my number from Virgin Mobile to Public Mobile. Everything seemed alright at first as I was recieving text messages and had data. As time went on, I realized that not only was I not recieving any incoming calls, the...

Esquilax by Great Neighbour / Super Voisin
  • 652 Views
  • 3 replies
  • 0 Bravos

Resolved! Sorry we are unable to verify your credit card information

I was wondering if anyone has found a solution to the following problem... STEPS TO REPRODUCE:-- Log into My Account-- Click "Payment" -- Click "Manage My Card"-- Click "Replace this credit card"-- Fill out the information on the form-- Hit "Register...

redwheeler by Good Citizen / Bon Citoyen
  • 26570 Views
  • 37 replies
  • 0 Bravos

Porting a number from Rogers (went smoothly!)

Hello Community! I have ported from my previous carrier (Rogers) to PM with no hassle at all. Porting was very smooth and had no hiccups along the way. Below were the steps taken (briefly), - activated the PM SIM- created self-serve account- selected...

janakav by Great Neighbour / Super Voisin
  • 1107 Views
  • 4 replies
  • 2 Bravos

Resolved! Auto Pay not working

And the Public Mobile nightare continues. I had autopay setup, life was good, I was happy. Then my bank forced me to get a new Credit Card. I clicked replace card, but kept getting errors (as usuall on Public Mobile). So I removed the current card an...

Souldat by Good Citizen / Bon Citoyen
  • 1538 Views
  • 4 replies
  • 1 Bravos

Resolved! Help | FM to Public Mobile Failure

I transfered my phone from FM to tublic mobile today to take advantage of the offer. Instead of giving me the provincial calling, unlimited text and 12gb of data, it gave me the following :My PlanPick & Pay$10 per 30 DaysIt took the payment though an...

Ctok by Great Neighbour / Super Voisin
  • 1433 Views
  • 6 replies
  • 1 Bravos

Resolved! Chatr => Freedom Mobile => Public Mobile

Hi there! I have been with Freedom Mobile for 2 years and switched today to Public Mobile, sweet data deal made my decision simpler.  It took me 50 minutes to get the message that my transfer request was completed successfully, at the same time signa...

Antony_B by Good Citizen / Bon Citoyen
  • 4437 Views
  • 13 replies
  • 4 Bravos

Resolved! App

 I searched on the Google Play store and did not see one and I searched on here and noticed that it was suggested on here since 2015.  I would imagine it's just named something differently and I'm having trouble finding it.  

kas by Great Citizen / Super Citoyen
  • 2565 Views
  • 16 replies
  • 0 Bravos

Resolved! Porting Field Question-FM to PM

Ok, so I ported my first daughter last night from FM and it failed. As per usual, the mods took care of eveything and we are up and running smooth. Going to do my second daughter now and figured maybe I would ask if I entered somwthing wrong to try a...

Belci10 by Good Citizen / Bon Citoyen
  • 1321 Views
  • 7 replies
  • 1 Bravos

How much time it takes to order online and receive the SIM

  HI, I am also a frustrated Freedom Mobile Customer and would like to switch to PM. However, there is only very short time left and if I order SIM online and it does not come in time or get activated in time, I lose the plan. What happens to my mone...

wonderdollar by Great Neighbour / Super Voisin
  • 5501 Views
  • 10 replies
  • 0 Bravos
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