I got charged twice on my bank card

[Ding34]

Can someone tells me how i can get help i got charge twice please i need customer support to reach me it froze my bank card im not really happy

[Camelia_M]

I'm sorry to hear that. 😥

If you've been charged twice, you will need to contact a member of our Moderator Team.
Submit a ticket via the 24/7 virtual assistance SIMon to them to get this looked at!
Note that you will need to create and/or sign in to the Community for the below link to work.

SUBMIT A TICKET - https://www.publicmobile.ca/en/bc/get-help

*** A picture added in the ticket (private message with the moderator) of the double transaction will help speed things up!

[Acekiller]

was it on autopay? or you loaded the account twice?

[Anonymous · Accepted solution]

@Ding34, You can contact moderator team by clicking here to send them a private message.
You can find information regarding the moderator team by following this link.

[Wonder_why]

---

@Ding34wrote:

Can someone tells me how i can get help i got charge twice please i need customer support to reach me it froze my bank card im not really happy

---

@Ding34 private messages to the MOD send all the information about your phone numbers and PM account numbers ,there will take care of you