Dead silence when answering & making calls
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04-02-2018 08:44 PM - edited 01-04-2022 03:50 PM
I need someone in tech support to help with this issue. 95% of the time when I answer or call someone, there is no sound. They can't hear me and I can't hear them. Only complete silence. At first I thought it was my phone so I switched the sim to another unlocked phone and still the same issue. Please help. Thanks. @CS_Agent
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04-02-2018 08:53 PM
Thank you, will try that
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04-02-2018 08:48 PM
You need to private message the mods.
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
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04-02-2018 08:47 PM
@Stephanie883, weird issue. It is better to private message the mods than to tag them in the forum.
- PM Phone Number
- 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
- account number
- date of birth
- complete address listed on account with postal code
- email address on account
- most commonly called numbers
- alternate number listed on the account
- last payment date and amount
- last 4 digits of the credit card
- Detailed explanation
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
