Dead silence when answering & making calls

[Stephanie883]

I need someone in tech support to help with this issue.  95% of the time when I answer or call someone, there is no sound.  They can't hear me and I can't hear them. Only complete silence.  At first I thought it was my phone so I switched the sim to another unlocked phone and still the same issue. Please help.  Thanks. @CS_Agent

[Stephanie883]

Thank you, will try that

[mimmo]

You need to private message the mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

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[ShawnC13]

@Stephanie883, weird issue.  It is better to private message the mods than to tag them in the forum.  

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• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

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